Wetaskiwin, Ab & attractions associates Jobs – 1 Openings This Week

Guest Service Agent Hilton Garden Inn - PT
Hilton Garden Inn Edmonton Airport —Leduc, AB
- From $15 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply

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Guest Service Agent Hilton Garden Inn - PT

Hilton Garden Inn Edmonton Airport
Leduc, AB

Quick apply

Job details

Permanent | Part-time

Benefits

Extended health care
Dental care
On-site parking

Skills

Hospitality
Customer service
Front desk
Guest services
Communication skills
Hotel experience

Full job description

Position Summary:
The Guest Service Associate (GSA) serves as the first point of contact for our guests, providing exceptional service and ensuring a seamless and welcoming experience from check-in to check-out. This role requires an individual with prior Hilton experience who understands the brand’s standards, service culture, and operational procedures.

Key Responsibilities:

Deliver a warm and professional welcome to all guests, reflecting Hilton’s brand standards.
Efficiently manage check-in and check-out processes, including handling reservations, room assignments, and billing inquiries.
Respond promptly and effectively to guest requests, questions, and concerns, ensuring satisfaction.
Promote Hilton Honors programs and encourage guest participation.
Accurately process payments, maintain guest accounts, and manage cash handling procedures.
Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met.
Uphold Hilton’s safety, security, and cleanliness standards throughout the property.
Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
Assist in training new front desk staff, sharing Hilton best practices and operational knowledge.

Qualifications:

Previous experience in a Hilton hotel front desk or guest service role is highly preferred.
Excellent customer service, communication, and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Proficiency with Hilton’s property management system (Opera or equivalent) is an asset.
Flexible schedule, including availability to work nights, weekends, and holidays.

Core Competencies:

Service Excellence: Demonstrates a strong commitment to providing superior guest service.
Team Collaboration: Works effectively with colleagues to achieve common goals.
Professionalism: Maintains a polished and approachable demeanor in all interactions.
Initiative: Proactively identifies and addresses guest needs and operational challenges.

Why Join Us:
At Hilton Garden Inn Edmonton Airport, we value team members who bring prior Hilton experience and a passion for creating memorable guest experiences. Join a dynamic team and contribute to delivering the consistent, high-quality service that Hilton is known for worldwide.

Pay: From $15.00 per hour

Benefits:

Dental care
Extended health care
On-site parking

Work Location: In person

Quick apply

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Guest Service Agent Hilton Garden Inn - PT

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