whistler, bc hilton Jobs – 12 Openings This Week

Guest Service Agent
Hilton Whistler Resort & Spa —Whistler, BC
- $21.20–$26.11 an hour
- Full-time
- Customer service
- English
- Hotel
- Tuition reimbursement
Quick apply
7h
Action Line Sales Executive
Hilton Grand Vacations —Whistler, BC
- From $100,000 a year
- Weekends as needed
- Sales
- Communication skills
- Marketing
- Paid time off
In House Marketing Representative
Hilton Grand Vacations —Whistler, BC
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Front Desk Clerk
Hilton Grand Vacations —Whistler, BC
- $23.69 an hour
- Nights as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Marketing Representative OPC
Hilton Grand Vacations —Whistler, BC
- Full-time
- Sales
- High school diploma or GED
- Dental care
- Paid time off
Assistant Rooms Division Manager
Hilton Whistler Resort & Spa —Whistler, BC
- $55,000–$60,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Tuition reimbursement
Quick apply
1d
House Person
Hilton Grand Vacations —Whistler, BC
- $23 an hour
- Customer service
Vacation Home Attendant
Hilton Grand Vacations —Whistler, BC
- $23.69 an hour
- High school diploma or GED
- Cleaning
Maintenance Technician
Hilton Grand Vacations —Whistler, BC
- $25.75 an hour
- Customer service
- Maintenance
- Time management
Sous Chef
Hilton Whistler Resort & Spa —Whistler, BC
- $60,000–$70,000 a year
- Full-time
- Bar
- Inventory control
- First Aid Certification
- Tuition reimbursement
Quick apply
Chef de Partie
Hilton Whistler Resort & Spa —Whistler, BC
- $28.11 an hour
- Full-time
- First Aid Certification
- Communication skills
- Tuition reimbursement
Quick apply

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Front Desk Agent
Whistler Platinum —Whistler, BC
Serve as the primary contact for guests, answering inquiries about their stay, the property, and Whistler experiences. Job Types: Full-time, Part-time.
$23–$25 an hour
Quick apply
Guest Service Agent / Front Desk
WHISTLER PREMIER —Whistler, BC
Enter reservations from walk-ins, direct calls and online booking agents. Take payments for deposits and upcoming arrivals according to our policies.
From $23.25 an hour
Quick apply
1d

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Hotel Director of Sales
Hampton Inn and Suites by Hilton Barrie —Barrie, ON
Conduct market analysis to identify emerging trends, competitive positioning, and new revenue streams for business development. Job Types: Full-time, Permanent.
From $60,000 a year
Quick apply
Director of Catering and Conference Services
DoubleTree by Hilton Toronto Downtown —Toronto, ON
Conducting pre-event meetings, and post-conference meetings with departing groups to address strengths weaknesses of an event while soliciting repeat business.
From $80,000 a year
Quick apply
7d

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Guest Service Agent

Hilton Whistler Resort & Spa
Whistler, BC

Quick apply

Job details

Full-time
7 hours ago

Benefits

Extended health care
Tuition reimbursement
On-site parking

Skills

Customer service
English
First Aid Certification
Front desk
Phone etiquette
Communication skills
Hotel experience

Full job description

WHY WORK FOR HILTON WHISTLER RESORT & SPA?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for exceptional guest service is valued, your positive attitude and attention to detail are appreciated, and your career in hospitality can flourish.

As a Guest Service Agent, you will receive the following benefits:

Staff Accommodation
Life & Leisure Program – Incentive paid out every day that you work!
Extended Health Benefit Plan
Retirement Savings Programs
Complimentary Meals
Free On-Site Staff Parking
50% Discount at Cinnamon Bear Restaurant
Participate in Hilton’s Team Member Travel Program
Educational Assistance Program - Take courses that will assist with your career development

PURPOSE

As a Guest Services Agent you would be responsible for greeting and registering guests, while managing and facilitating any requests or concerns with a high degree of efficiency, in a continuing effort to deliver outstanding service to all resort guests.

QUALIFICATIONS

Friendly, enthusiastic, and professional with a positive attitude and strong guest service focus.
Previous customer service and/or hotel front desk experience in a fast-paced environment is an asset.
Knowledge of hotel Property Management Systems (PMS), including ONQ or PEP, is an asset.
Valid First Aid Certificate is considered an asset.
Excellent verbal and written English communication skills; additional languages are an asset.
Strong interpersonal, organizational, and multitasking skills with the ability to remain calm under pressure.
Ability to handle guest concerns professionally while maintaining confidentiality and a high level of customer service.
Self-motivated and able to work both independently and collaboratively within a team environment.
Comfortable adapting to change, learning new systems, and contributing positively to the Front Office team.
Strong computer, administrative, and telephone skills with attention to detail and accuracy.

PRIMARY DUTIES

Maintain high level of customer service and professionalism in order to meet and exceed guest expectations within all areas of the guest’s experience: arrival, duration of stay, and departure.
Use professional telephone etiquette - able to answer internal and external calls in an efficient manner. If necessary, re-direct calls to specified room or extension. Also used to program wake-up calls and do not disturb functions.
Operate OnQ (Front Office computer system)
Vingcard (hotel key system) - to be able to issue guest key cards from the front desk or the main system in the computer room in the event of a system shut down.
On-Command (movie and game system) - used to remove movie/game charge or look into greater detail of a guests use of the system (date/time/title).
Develop relationships with guests on a continuing basis and is responsible for any arising guest issues.
Maintain knowledge of hotel amenities and services and rooms location and type.
Determine guest reservation status as well as confirm dates, room type, special requests and rates. Empowered to make changes if available, to ensure guest satisfaction.
Thoroughly understand and adhere to proper credit and cash handling policies. Verify guest’s method of payment and follow established credit procedures
Verbally report any unusual occurrences or guest dissatisfaction issues to the Duty Manager and manager them appropriately.
Understands and can act on all safety and emergency procedures (printing proper reports, assuring/informing guests). Is aware of safety prevention upon completion of the hotel fire training program.
Work directly with Housekeeping department in keeping room status reports up to date and requesting guest requests. Process includes informing Housekeeping of all early departures, early arrivals, VIP’s, HHonours members site and day use rooms
Also works closely with Maintenance when coordinating requests for repairs and general upkeep.
Use the Hotel Expert tracking system to follow-up all guest requests and maintenance issues
Possess a working knowledge of the Reservation department in order to take same day, walk-in and future reservations when our reservation team is unavailable. Familiarity with cancellation policies and various rate codes required.
Complete work checklist efficiently during an 8 hour shift. Most importantly this includes the bucket check, the credit limit exceeded report, assigning rooms for the following day, and welcome calls.
Use proper mail, package, and message handling procedures including the use of traces. All guest mail is logged in the ‘Guest Mail Tracking’ logbook.
Produce and read daily the Daily Function Sheet in order to inform guests/groups on all daily activities/meetings - occurring in the hotel and resort
Post/adjust all necessary charges (parking, pet, cot, upgrade charges, etc.) to guest accounts and city ledgers. Follows standard finance procedures including attaching required paper backup. This will include showing:
Follow all company policies & procedures and work in accordance to health and safety legislation.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

Quick apply

Refine Your Search

hilton jobs in whistler, bc

Guest Service Agent

Action Line Sales Executive

In House Marketing Representative

Front Desk Clerk

Marketing Representative OPC

Assistant Rooms Division Manager

House Person

Vacation Home Attendant

Maintenance Technician

Sous Chef

Chef de Partie

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