Role purpose: To provide leadership and supervision to a team of approximately 80 Transit Operators, ensuring safe and efficient transit operations that meet passenger needs across the Sea to Sky Region. This role supports the organizational culture of safety, inclusivity, and excellence in service delivery.
Knowledge and Experience:
- High school diploma or equivalent
- Several years' experience as a Transit Operator with supervisory experience preferred; candidates with management or supervisory experience in related fields considered
- Demonstrated aptitude for conflict resolution and customer service
- Class 1 or Class 2 driver's license with air brake endorsement
- Proficiency in Microsoft Office (Word and Excel) is an asset
- Experience in transit scheduling considered an asset
Skills:
- Strong leadership and collaborative skills
- Effective communication and conflict resolution
- Ability to manage multiple operational tasks and make quick decisions
- Detail-oriented with focus on safety and compliance
- Proficient in using transit operations and scheduling tools
Key Accountabilities:
Transit Operations Management
- Provide direct, on-road supervision of all transit operations in Squamish, Whistler, and Pemberton
- Monitor radio communications and transit exchanges, respond to operational issues
- Dispatch and make temporary routing, driver, and vehicle assignment changes due to traffic, capacity, breakdowns, or weather
- Conduct annual evaluations for Conventional, Custom, and Community transit operators
Safety and Compliance
- Ensure all operating procedures and safety standards are adhered to
- Verify compliance with regulations and correct staff as needed
- Identify workplace safety hazards and develop/implement controls
- Initiate emergency assistance in incidents such as collisions or passenger injuries, including formal investigations
- Ensure incident and collision reports are completed timely
Performance Monitoring and Reporting
- Perform covert and overt audits of on-time performance
- Maintain a detailed daily log of events, including missed or late service, customer concerns, passenger pass-ups, and driver notes
Work Schedule
- 4 days on / 4 days off rotation, working 12-hour shifts
- Includes early mornings, late nights, weekends, and holidays
- Typical shifts: 5:30 am – 5:30 pm or 1:30 pm – 1:30 am
Wage
$65,000 or more depending on level of experience. This role comes with comprehensive benefits program as well.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
