whistler, bc guest environment expert Jobs – 17 Openings This Week

Guest Experience Team Lead
Groupe Scandinave inc. —Whistler, BC
- $22.15 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
Quick apply
9d
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
9d
Guest Experience Specialist - Whistler (Seasonal Part Time until October)
Rocky Mountaineer —Whistler, BC
- $22.24 an hour
- Overtime
- Hospitality
- Customer service
- Hotel
10d
Guest Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $20.65 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
9d
Spa Experience Team Lead
Groupe Scandinave inc. —Whistler, BC
- $22.66 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
Quick apply
2d
Reservation Agent
Groupe Scandinave inc. —Whistler, BC
- $21.16 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
Quick apply
Spa Experience Agent
Groupe Scandinave inc. —Whistler, BC
- $21.16 an hour
- Weekends as needed
- Customer service
- Cleaning
- Communication skills
- Wellness program
Quick apply
Bistro Agent
Groupe Scandinave inc. —Whistler, BC
- $17.85 an hour
- Weekends as needed
- Customer service
- Communication skills
- Wellness program
Quick apply
Housekeeping Manager
Hotel Zed —British Columbia
- $50,000–$60,000 a year
- Full-time
- Hotel
- Human resources
- In-person
- Dental care
Quick apply
Chef de Cuisine
Whistler Personnel Solutions —Whistler, BC
- $82,000–$87,500 a year
- Full-time
- Cooking
- Team management
- In-person
- Store discount
- Wellness program
Quick apply
7d
Guest Service Agent
Hilton Whistler Resort & Spa —Whistler, BC
- $21.20–$26.11 an hour
- Full-time
- Customer service
- English
- Hotel
- Tuition reimbursement
Quick apply
2d
Maintenance Operations Coordinator
Whistler Platinum —Whistler, BC
- $55,000–$60,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Administrative experience
- Disability insurance
- Dental care
Quick apply
Housekeeper
Canadian Hostelling Association —Whistler, BC
- $19.47 an hour
Quick apply
Server
Chances —Squamish, BC
- $18.25 an hour
- Part-time
- Serving
- Customer service
- Public speaking
8d
Sous Chef
Hilton Whistler Resort & Spa —Whistler, BC
- $60,000–$70,000 a year
- Full-time
- Bar
- Inventory control
- First Aid Certification
- Tuition reimbursement
Quick apply
Kitchen Team Member
STONG'S MARKETS LIMITED —Squamish, BC
- $18.25–$24.00 an hour
- Part-time
- Customer service
- High school diploma or GED
- Bakery
Quick apply

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Guest Experience Team Lead

Groupe Scandinave inc.
Whistler, BC

Quick apply

Job details

Full-time
9 days ago

Benefits

Extended health care
Wellness program

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Guest services
Leadership
Communication skills

Full job description

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.
Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.
Fundamental Values

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

To provide leadership to the Guest Experience Team to achieve company goals
To co-ordinate daily tasks required of the Guest Experience Team
To delegate tasks to Guest Experience team members through clear communication
To train Guest Experience team members
To offer a warm, friendly and professional welcome to guests
To create a comfortable environment for guests
To sell and promote the services and products offered by the Scandinave Spa Whistler

Job Type: Full-Time
Hourly Rate: $22.15/hour

Benefits:

Complimentary thermal baths membership for yourself
Extended Health Benefits after 3 months
Massage Discounts of up to 35%
Food and beverage discounts for onsite café of 25%
Complimentary thermal baths membership for one friend, after 3 months
Winter Whistler Blackcomb Spirit Pass or Wellness Program
Corporate discount vouchers for friends and family visiting Scandinave Spa
Staff accommodation, based on availability
Flexible Schedule

Tasks and Responsibilities

Demonstrate positive leadership, keep the Guest Experience team motivated and guide the team to a high standard of service
Ensure an equal division of daily tasks within the team
Support the Guest Experience Team with complex guest service scenarios
Take ownership for daily operations of the Front Desk, including delegation of tasks within the Guest Experience Team and guest recovery
Maintain an attitude that meets or exceeds the standards set by the Scandinave Spa Whistler
Guide the Guest Experience Team on maintaining Customer Service Standards
Assist in training Guest Experience team members
Ensure that all opening and closing procedures are completed including end of day cash out reporting
Provide feedback to support team members’ probationary and annual performance reviews
Communicate any team member performance issues to the Senior Guest Experience Supervisor and Guest Experience Manager, provide support in addressing these concerns
Welcome guests to Scandinave Spa Whistler and provide detailed information regarding the Thermal Journey Experience including orientation of the site, Massage Services and other products offered
Be proactive in understanding the needs of the guests to offer appropriate services and products
Process a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro products
Take ownership for communication and management of waitlist, when applicable, including providing direction to the Guest Experience Team
Efficient management of Front Desk supplies and Boutique stock
Maintain the order, cleanliness and ambiance within the reception area, lobby and change rooms
Ensure adequate staffing presence in the reception
Follow lost and found procedures and protocols
Be knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in Zenoti
Respond to the needs of groups in accordance with the directives of the Sales and Marketing Team
Oversee the Supervisor email account and assist in responding to all guest and internal emails
Identify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders to notify the IT or Maintenance Teams, collaboration to find solutions and ongoing communication until resolution
All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler

Prerequisites:

Previous customer service experience preferred
Previous experience in a leadership role
Energetic and positive team player
Excellent verbal and written communication
Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
Proficient with Microsoft Word, Excel, and Outlook
Clear criminal record check
Available to work full-time hours, including evenings and weekends

#WHISPA23

Quick apply

Refine Your Search

guest environment expert jobs in whistler, bc

Guest Experience Team Lead

Guest Experience Agent

Guest Experience Specialist - Whistler (Seasonal Part Time until October)

Guest Experience Agent

Spa Experience Team Lead

Reservation Agent

Spa Experience Agent

Bistro Agent

Housekeeping Manager

Chef de Cuisine

Guest Service Agent

Maintenance Operations Coordinator

Housekeeper

Server

Sous Chef

Kitchen Team Member

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