Whistler, Bc Reservation center associate Jobs – 1 Openings This Week

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- Immediate opening
- Experience working with individuals with disabilities
- Microsoft Office
- Supervising experience
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Guest Service Supervisor

Westin Resort and Spa Whistler
Whistler, BC

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Job details

Full-time
2 days ago

Skills

Computer operation
Hotel and accommodations experience
Experience working with individuals with disabilities
Coaching
Workplace safety policies
Filing
Microsoft Office
Supervising experience
Client services
Customer service orientation
Data entry
Occupational Health and Safety (OHS) regulations
Front desk
Training & development
Guest services
Leadership
Guest issue resolution
Team motivation
Communication skills
Client interaction
Team coordination

Full job description

Start Your Journey With Us

WESTIN

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

Position Details:

Full time/permanent
Immediate start date
Must have previous experience in a similar role in a similar size/type of property

The Impact You’ll Make:

Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

The Guest Service Supervisor oversees the supervision of the Front Office Department, which includes the command center, front desk, bell services and valet team. Ensure the Westin standards are being adhered to with our service levels and abide by all Westin and Marriott standards, policies and procedures

The Wellness you Deserve:

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal
Summer & Winter Wellness Package up to $2000/yr

What we are looking for:

A warm, people-oriented demeanor
A team-first attitude
Inspired to help and interact with others

Position Requirements:

Council, coach, and motivate the front office team
Prepare the associates for future positions, challenge them to achieve more
Assist the Front Office Manager/Guest Services Managers
Assist with duties and responsibilities of Front Desk Agents and Attendants: answer phones; guest check-ins/outs; Front Desk duties; In Room Dining preparation and delivery
Assign room according to guest request and preferences whenever possible
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff
Confirm reservations and cancellations
Review out-of-order rooms daily
Ensure rates match market codes and document exceptions
Verify and adjust billing for guests.
File guest paperwork or documentation
Set up/process all guest check-ins/check-outs
Activate room keys
Identify any over-commitments
Perform duplicate reservation checks, block rooms
Run daily reports and secure valid payment
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
Serve as a departmental role model
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance standards
Use Microsoft Office, Lightspeed, Micros
Set a good safety example
Enter and locate information using computers and/or PMS (Property Management Systems)
Perform other reasonable job duties as requested by Management
All other duties as assigned

Skills & Experience:

Leadership and supervisory experience preferred
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Must be able to build and maintain credibility and relationships with customers (internal and external)
Ability to access, input, analyze and retrieve information from computers
Detailed knowledge of Whistler area and available services
Minimum of two years' experience in a customer service environment
Previous experience in a similar role in a similar size/type of property

General Requirements:

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Coordinate tasks and work with other departments
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC
Must be able to lift to 15 lbs. on a regular and continuing basis
Stand, sit, or walk for an extended period of time
Ability to provide a satisfactory criminal record check

Health & Safety:

Health & Safety is at our core!

Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards
Report any unsafe conditions, practices, or injuries to their supervisor as soon as possible
Monthly safety committee meetings

You're welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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