Location: Downtown Vancouver (in-person)
Schedule: Office hours
Term: Full-time, Permanent
Compensation: $40,000 - $50,000
Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.
Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours.
We are looking for someone who brings a commitment for excellence and teamwork to join our Operations team as an Operations Coordinator.
What We Offer:
- Opportunity to join FAM tours and attend networking events across Western Canada
- Discounts on personal travel
- Friends & family discounts on tour products
- Competitive salary and benefits package
- Access to on-site fitness facilities
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Be part of a diverse and global team with colleagues from around the world
What You'll Be Doing:
Reporting to the Operations Manager, working closely with the Fleet Supervisor and the Tour Supervisor, the Operations Coordinator is responsible for supporting the daily operations of tours by ensuring all logistical tasks, such as tour bags, passenger lists, and equipment are properly prepared and organized. This role involves assisting the Operations team with tour logistics, supplier coordination, and inventory management. Additionally, the Operations Coordinator will support various brands and departments in executing special projects and tasks. You will need to be detail-oriented, organized, and adaptable, with strong communication and problem-solving skills to help maintain smooth tour operations and enhance the client experience.
Work Environment and Typical Schedule
- The typical work week:
- 5 days/week.
- Monday – Friday (9:00 AM – 5:30 PM), with occasional weekend duties based on operational needs.
- Please note that you will need to have flexibility with your hours for yard and fleet work.
- During the summer season:
- Work days can vary depending on many factors to include weekends and holidays, as well as heavy volume tour days.
- Sunday – Thursday schedule may apply.
- This is a hybrid role. Your general working hours are split between the office, sales, assisting/guiding on tours, departures, and the yard.
- Rotational on-call duties, including potential full-day weekend shifts during peak seasons.
- Work location: Office/yard-based position at headquarters in downtown Vancouver.
Core ResponsibilitiesAs an Operations Coordinator, your core responsibilities include: Tour Coordination & LogisticsAssist the Operations team with daily operations tasks as listed below:
- Destination Coordination: Manage assigned destinations, including creating itineraries, calling suppliers, booking activities, meal reservations and organizing passenger, rooming and activity lists.
- Assist with Tour Logistics: Check over weekly ferry, guide, and bus dispatch sheets ensuring reservations are correct.
- Updating Live Guide Schedule & Master Trip List: Ensure conflicts are identified and communicated to the Operations Manager.
- Booking System Support: Assist with loading and adjusting tour information in the booking system, ensuring accuracy.
Tour Guide Support & Client Experience
- Tour Bag Preparation – Assist in developing and organizing tour materials (passenger lists, waivers, vouchers, expense forms, bus signs, etc.):
- Pre-tour: Review and update documented guidelines for tour bag preparation, train Operations interns, conduct quality checks, and maintain ticket/voucher inventory.
- Post-tour: Ensure guides return bags on time, check contents, follow up on missing items, and coordinate charges for lost materials with accounting.
- Departures Coordination: Bring required tour information and supplies to departure locations, assist with guest check-in, manage waiver forms, contact late arrivals, and manage crowd control.
- Tour Bag Support: Drop off and collect tour bags from guides and the operations team.
- Assistant Tour Guide and Chaperone Roles: Travel on tours as required to gain product knowledge.
Operational Support & Administration
- Support the Sales Team: Be available for shift work at the sales booths (based on the sales booths’ schedule) and in school with presentations and promotions.
- Accounting Support: Process credit card payments to ensure accuracy within the booking system.
- General Office Duties: Answer the phones, make bookings, assist walk-in clients, handle customer service inquiries, photocopying, and manage general info emails.
- Data Input & Administration: Assist with maintaining records, entering data, and supporting office operations, for example inputting items from the WIP and Live Guide
- Inventory Management: Track tour supplies, equipment, and clothing, ensuring timely returns and addressing missing items.
Fleet & Yard
- Fleet Support:
- Stock vehicle inventory as per the Fleet & Day Tour Operations Supervisor’s instructions.
- Assist the mechanic with minor vehicle maintenance (e.g., topping up fluids).
- Maintain cleanliness of all DCT-occupied areas.
- Fleet Cleaning & Maintenance:
- Assist the detailing team in ensuring vehicles are clean inside.
- Seasonal Equipment Management:
- Summer/Spring: Organize, pack, and clean camping equipment, ensuring proper loading/unloading and checking for damage.
- Fall/Winter: Organize, pack, and track winter sports equipment (e.g., ski gear), developing a tracking system and conducting quality checks.
- Event Assistance: Assist with sporting events, West Trek soccer tournaments, and other special events.
Other Support Duties
- West Trek Support: Assist the West Trek team with other sales and promotional initiatives as requested to support customer interactions.
- Event & Promotional Assistance: Help organize and implement special events, sell tickets for activities (e.g., boat cruises, theme parties), and assist with West Trek Club nights when needed.
- Leadership & Enthusiasm: Represent Discover Canada Tours professionally, promote a positive company image, and communicate in English at all times.
What We're Looking for:
- Legally entitled to work in Canada (proof of authorization required). Candidates must hold valid work authorization for the duration of the role (minimum 12–24 months remaining).
- Previous experience in operations, logistics, hospitality, events management, or tourism is required.
- Experience in fleet/yard maintenance, event support, or outdoor operations is preferred.
- Valid Class 5 BC Driver’s License (or equivalent) required; Class 4 (unrestricted) license considered an asset.
- First Aid and CPR certification is an asset.
- Clean Criminal Record Check with the Vulnerable sector is an asset.
- Proficient in Microsoft Office and Google Suite.
- Previous experiences working with Fareharbour, Ventrata, or similar booking systems are assets.
- Strong organizational and multitasking skills with high attention to detail.
- Ability to adapt quickly in a fast-paced, dynamic work environment.
- Excellent communication and interpersonal skills to work effectively with colleagues, suppliers, and clients.
- Basic mechanical aptitude and willingness to assist with minor vehicle maintenance.
- Physically able to lift, carry, and move supplies/equipment (up to 50 lbs).
- Proactive problem-solver with the ability to work independently and in a team environment.
We Think You'll Be A Great Fit, If You:
- Take full responsibility for your role, proactively identifying opportunities to improve processes and enhance the guest experience.
- Willing to go above and beyond to ensure smooth operations, accurate logistics, and exceptional service delivery.
- Communicate effectively in English, fostering positive relationships with colleagues, suppliers, and tour guides. Ability to influence and build trust while working across departments.
- Work well in a team environment, promoting a positive and supportive culture within the operations department and among tour guides. Be the kind of colleague people enjoy working with, open to sharing knowledge and seeking growth opportunities.
- Stay calm under pressure, make sound decisions, and effectively manage stressful situations, particularly during peak seasons.
- Detail-oriented with the ability to multitask, manage tight deadlines, and adapt to an evolving operational environment. Strong ability to prioritize tasks and maintain accuracy.
- Enjoy working independently, thinking outside the box, and finding innovative solutions to challenges.
- Provide ongoing support for tour guides, ensuring they have the tools and information needed to deliver outstanding guest experiences.
- Thrive in a fast-paced, dynamic environment, particularly during peak operational periods, and collaborate effectively to navigate challenges.
- Enthusiastic, optimistic, energetic, and self-motivated, with a strong desire to contribute to the success of the team and company.
- Commitment to Discover Canada Tours’ policies, procedures, objectives and core values
Our Core Values:
- Teamwork is Dreamwork!
- Go the Extra Mile!
- Have Fun Doing It!
- Be Good, Do Good!
- Explore with Confidence!
Ready to Apply?
Send us your resume and a cover letter sharing why you’d make a great fit. If you’re a tourism professional or aspiring professional who is passionate about creating travel experiences and excited to help showcase the best of Canada to the world, this could be the perfect opportunity for you!
Discover Canada Tours is an equal opportunity employer. All employment decisions are based on qualifications. Decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Discover Canada Tours respectfully acknowledges the unceded traditional territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations on which our offices are located.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Work Location: In person
