About Delta 1:
Delta1 Communications Centre provides Public Safety Answering Point, Fire Service Communications, as well as other emergency services and enforcement dispatch for more than 24 communities across the Yukon, Northwest Territories and Northern British Columbia. Our technology and services are tailored to serve the needs of fire, rescue, enforcement and industry personnel across the North.
Summary:
Dispatchers are available onsite 24/7/365 to answer calls and ensure a response to emergency incidents. Other tasks include taking reports from the public, transcribing the details, and transmitting that information to the appropriate personnel or department(s). The Delta1 team also provides safety monitoring services for field staff, ensuring compliance with safe workplace regulations and lone-worker legislation.
Responsibilities:
- Handling emergency calls from the public, questioning callers for location and incident details
- Dispatching for Fire & Rescue crews, Enforcement Officers and others
- Judgement-based decisions regarding responses and additional resources
- Accurate recall of callsigns, locations, status details, action requests and readbacks
- Communications by radio, phone, text, email and satellite with data entry of all activity
- Routinely balancing multiple simultaneous communications in order of priority
- Adherence to detailed National Fire Protection Association regulations for dispatching and standard operating procedures
- Field staff safety supervision and tracking, missed check-in follow-up, response deployment
- Transcribing non-emergency reports from the public, preparing reports for transmission
- Equipment and software testing, failure reporting, basic troubleshooting as required
- Training simulation support for emergency partners and client agencies
Down Time:
During quiet periods, dispatchers are permitted to read, study, or engage in other reasonable activities as long as they do not distract from or take priority over work tasks.
Benefits:
A company benefits plan is available after three months of employment.
A standard 28 day shift rotation consisting of 128 hours (4 nights, 4 days off, 3 days, 3 nights, then 14 days off) in every 4 week period, provides a long term steady predictable schedule for work life balance, travel, family event planning, and more.
Probationary Period:
Employment in this role is subject to a probationary period of six months.
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Emergency Dispatcher Requirements
This job is not for everyone. It can be demanding and stressful at times. It is also very rewarding and occasionally fun. The work itself is serious, but the environment, management and co-workers are welcoming and relaxed. On-the-job training and ongoing support are provided.
Skills:
- Local knowledge of the Yukon, Northwest Territories and Northern British Columbia
- Superior verbal and written communication skills are essential
- Ability to make quick decisions under pressure and manage high-stress situations effectively
- Familiarity with phonetic alphabet, 24-hr clock, radio systems, and mapping tools are considered an asset
- Proficient with keyboard typing at a preferred speed of 40 words-per-minute with 90% accuracy
- Fluency in English (essential)
- Previous dispatch, emergency services, or customer service experience strongly preferred
Experience:
One (1) year of dispatching, emergency services, or customer service preferred.
Willing to 'hire the attitude and train the skills'. So if you feel you're missing some of the desired qualifications, but are a diligent professional with strong communication skills, and a positive attitude, please apply.
Testing:
Typing, communication, comprehension and multitasking skills may be tested prior to hiring.
References:
Two employment and one character reference are required in the later stages of the hiring process.
Background Check:
A criminal records check is required at hiring.
Transportation:
Public transit is not available to the work location at the present time. Candidates must be able to commute in own vehicle. Approximately 25 minute commute from downtown Whitehorse. Mileage compensation provided while the work location is outside city core areas.
Yukon First Nations:
Delta 1 encourages citizens of any Yukon First Nation to apply.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Casual dress
- Commuter benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
Ability to commute/relocate:
- Whitehorse, YT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing and able to work nights and days, 7 days a week, in the 2 weeks on, 2 weeks off rotation schedule? 28 day rotation consists of 4 night shifts, 4 days off, 3 days shifts followed by 3 nights shifts, then 14 days off.
Education:
- Secondary School (required)
Experience:
- dispatching, emergency services, or customer service: 1 year (preferred)
Language:
- fluent English (required)
Location:
- Whitehorse, YT (preferred)
Work Location: In person
