POSITION SUMMARY:
In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC), the Orientation and Community Connections Coordinator is responsible for coordinating and supporting the delivery and day-to-day operations of the Orientation and Community Connections programs within the Language, Orientation and Welcoming Communities (LOW) portfolio.
The coordinator works closely with the LOW Manager, program staff, community partners, and internal departments to ensure effective service delivery, strong operational performance, and compliance with funder requirements. The role balances frontline service support, staff coordination, and administrative responsibilities while contributing to a positive, inclusive workplace culture.
QUALIFICATIONS AND EXPERIENCE:
- Post-secondary diploma and/or degree in a related field of study (e.g. Human Services, Education, Social Work, Communications) or equivalent experience
- Demonstrated knowledge and experience working with diverse populations
- Experience working within Immigration, Refugees and Citizenship Canada (IRCC) funded programs is required
- Experience with databases such as iCARE, HARTs, and/or OCMS is an asset.
- Strong administrative, planning, and facilitation skills
- Experience coordinating staff schedules, supporting onboarding, and monitoring operational performance
- Financial literacy, including experience supporting budget monitoring and reporting
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong organizational skills and attention to detail
- Ability to work collaboratively in a team environment and across departments
- Valid Level 3 Vulnerable Sector Police Clearance, renewed every three years.
AREAS OF RESPONSIBILITY:
Program Operations and Service Delivery
- Coordinate day-to-day operations of Orientation and Community Connections programs, including front desk reception at the East End site
- Ensure programs are delivered effectively and meet established targets, outcomes, and service standards
- Provide frontline service delivery support as required based on operational needs
- Monitor service delivery data to ensure accurate tracking, reporting, and continuous improvement
Staff Coordination and Support
- Coordinate schedules for Orientation Specialists, Community Connections Facilitators, including reception desk coverage as required
- Support onboarding and training of new employees, including participation in 30-60-90-day reviews
- Provide ongoing guidance and operational support to staff and escalate concerns to the LOW Manager as appropriate
- Review and approve staff timesheets, leave requests, and expense submissions in accordance with MCC policies
Administration and Reporting
- Support the preparation of internal and funder reports, including statistical and narrative reporting
- Oversee staff administrative functions such as timesheets, expense claims, and program documentation
- Assist with program budget monitoring, forecasting, and reporting activities
- Participate in proposal development and responses to Calls for Proposals (CFPs)
Partnerships and Community Engagement
- Develop and maintain strong relationships with IRCC settlement officers, funders, and community stakeholders
- Identify partnership opportunities to enhance program delivery and client outcomes
- Represent MCC at community meetings, outreach activities, and events
Program Quality, Compliance, and Health & Safety
- Ensure compliance with MCC policies, funder requirements, and applicable legislation
- Support program quality monitoring, evaluation, and continuous improvement practices
- Ensure adherence to health and safety policies and report incidents according to organizational protocols
Leadership and Organizational Support
- Facilitate regular team check-ins to review program operations and service delivery
- Support ongoing review and improvement of operational processes
- Promote MCC’s mission, vision, and values internally and externally
- Act as designate for the LOW Manager as required
- Perform other duties as assigned
APPLICATION PROCESS
- Please submit your Resume and Cover letter in .doc or .pdf format by 4:00pm Tuesday July 28, 2026 directly to:
Dana Spiteri
Human Resource Manager
[email protected]
- Subject Line: RE: Orientation and Community Connections Coordinator
- Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.
- The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.
- As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.
Job Types: Full-time, Fixed term contract
Pay: $33.11 per hour
Work Location: In person
