Working at Walker
At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities . Join us on our journey to build a sustainable future, together.
About the Job
Join a dynamic team in the aggregate industry where your work directly supports infrastructure and construction across the region. Reporting to the regional Aggregates Sales Manager, you’ll play a key role in connecting customers with the materials they need—from initial inquiry to final delivery.
As a vital link between customers, dispatch, and operations, you’ll provide quotes, manage orders, and stay ahead of upcoming projects by monitoring industry activity. This role is ideal for someone who enjoys a fast-paced environment, thrives on organization, and takes pride in delivering excellent customer service.
Location: Essex Office
Salary: $50,000 – $60,000 (based on experience and qualifications)
What You’ll Be Doing
Customer Service:
You’ll be the first point of contact for many customers, setting the tone for a professional and responsive experience.
Build and maintain accurate customer records and invoicing details
Respond to orders and inquiries via phone and online dispatch systems
Provide timely, accurate pricing and product information
Enter and manage customer orders, including pricing and freight details
Coordinate deliveries with a network of local haulers and track activity
Resolve customer concerns efficiently or escalate when needed
Act as a trusted resource for product knowledge and service support
Sales Administration:
Behind the scenes, your work keeps the sales process running smoothly and efficiently.
Prepare daily, weekly, and monthly sales reports to support decision-making
Generate and manage customer invoices, ensuring accuracy and timely resolution of issues
Maintain and update quoting software with current pricing and data
Collaborate with Scale House, Accounting, and Management teams to streamline operations
Monitor accounts receivable and flag overdue accounts
Research upcoming construction projects and tender opportunities
Provide scale house coverage as needed
Produce key reports (transaction, sales data, cash sales) for internal stakeholders
Here’s What You Need
We’re looking for someone who is organized, proactive, and thrives in a customer-focused environment:
Minimum 2-year college diploma
At least 1 year of experience in sales, customer service, or dispatch (preferred)
Strong computer skills (Microsoft Word, Excel, PowerPoint)
Ability to work effectively under pressure and manage competing priorities
Professional communication skills—comfortable delivering both positive and difficult messages
Solid problem-solving abilities and attention to detail
Self-motivated with the ability to work independently
Adaptable and comfortable working with a variety of personalities and situations
A proactive mindset, anticipating needs and taking initiative
What’s in it for you
You become part of a team you can count on
A comprehensive total rewards package and benefits to support your wellbeing
Leaders who support your growth and success
A workplace that provides the best health & safety practices in industry
Give back to your community with two paid volunteer days annually and opportunities to become involved in events
Walker Industries does not rely on artificial intelligence or automated systems at any stage of recruiting or hiring. Every applicant is reviewed and assessed solely by qualified professionals to maintain a fair, human-led process.
At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.
Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
