Who are we?
For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.
What are we looking for?
At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
We are seeking individuals interested in the role of Warranty Administrator. The Warranty Administrator, under the direction of the General Manager and Service Manager, will primarily be responsible for preparing, recording and submitting warranty claims to the manufacturers and/or distributor and reconciles them accordingly.
Experience in the above would be an asset, however training would be provided as we would love to invest in the right candidate.
Job Qualifications:
· Minimum of 1 year of experience in dealership warranty administration
· Professional, reliable and a commitment to provide excellent customer service
· Excellent communication, negotiation, and interpersonal skills
· Proficiency in Microsoft Office/Excel and computer applications
· A strong sense of urgency and results
Job Requirements:
- Processes warranty claims on a timely basis for each manufacturer or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by manufacturer or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims to keep receivables current
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the manufacturer or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with shop warranty claims as needed.
- Assists with the cashier and telephone duties as needed.
- Assists with any clerical needs as directed by the fixed operations manager or the controller.
- Performs other duties as assigned.
Additional Responsibilities:
· Other tasks as assigned
Why choose Rafih?
· Competitive compensation and bonus plans
· Competitive Employee Benefits program
· Comprehensive training to set you up for success in your role
· A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
· Advancement opportunities
· A company culture focused on inclusivity, diversity, employee wellness, and community engagement
· Employee engagement and recognition events
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Ability to commute/relocate:
- Windsor, ON N8R 1A1: reliably commute or plan to relocate before starting work (required)
Experience:
- dealership warranty administration: 1 year (required)
Work Location: In person
