winnipeg, mb bilingual field support representative Jobs – 5 Openings This Week

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Service Administrator (Bilingual)
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Customer Service Representative (12 Month Term)

Vita Health Products Inc
Winnipeg, MB

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Job details

Permanent

Skills

Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
Post-secondary education
English
Microsoft Office
High school diploma or GED
Continuous improvement
Organizational skills
Budgeting
Business
Communication skills

Full job description

Summary:

Under the direction of the Senior Director, Customer Experience & Product Lifecycle, the Customer Service Representative is responsible for managing Vita’s Customer Service phone and email channels, ensuring all enquiries, complaints, and concerns are handled promptly, accurately, and in accordance with company policies and procedures. This role plays a critical part in delivering high-quality customer experience while supporting order management, credit support, issue resolution, and cross-functional coordination.

Responsibilities:

Key Responsibilities for this position:

Customer Contact Management & Issue Resolution

Respond to product enquiries, complaints, and adverse event reports

Accurately document interactions and ensure proper routing and follow-up in accordance with company policies and procedures

Maintain a professional, responsive, and solutions-oriented approach to customer interactions

Order Management & Reporting

Enter, process, and track customer orders for assigned accounts

Provide product availability and order status updates

Compile and distribute customer shipment reports

Credit & Claim Support

Investigate and process credit requests for assigned accounts

Ensure accuracy and timely resolution of order discrepancies and claims

Team Support & Backup

Provide backup support to the Customer Service Coordinator as required

Collaborate with internal teams to ensure seamless service delivery

Customer Documentation Support

Support Account Management by preparing and providing customer documentation

Ensure documentation is accurate, complete, and delivered within required timelines

Additional Responsibilities

Create return authorization numbers and document customer-reported quantities in accordance with company policies

Perform additional Customer Service and Account Management duties as assigned

Support continuous improvement of customer service processes

Qualifications & Experience Required:

2–3 years of customer service experience, preferably in a manufacturing or distribution environment

Education, Certification, Licenses & Registrations:

Minimum Grade 12 diploma required

Post-secondary education in Business Administration or a related field is an asset

Skills

Strong verbal and written communication skills

Excellent organizational skills with strong attention to detail and follow-through

Ability to manage multiple priorities in a fast-paced environment

Proven ability to build effective working relationships with customers and internal teams

Proficiency in Microsoft Office (Excel, Word, Outlook) and internet applications

Experience with Electronic Data Interchange (EDI) is an asset

Bilingual (French/English) is considered an asset

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer

Frequent use of hands and fingers for typing, handling documents and operating office equipment

Ability to lift and carry office supplies, files or small packages up to approximately 20 lbs (9kg)

Occasional standing, walking, bending or reaching

Visual acuity required for reading printed materials and viewing a computer screen

Ability to communicate clearly in person, over the phone and in writing

May be required to work extended hours during month-end, year-end, budgeting, or audit periods

At IVC Vita Health, we are dedicated to building a workplace that is diverse, equitable, and inclusive. We believe our greatest strength comes from embracing different perspectives, backgrounds, and experiences. Our goal is to create an environment where every individual feels respected, valued, and empowered to thrive.

We welcome applicants from all walks of life, including—but not limited to—women, Indigenous peoples, racialized individuals, persons with disabilities, and members of the LGBTQ+ community.

We are committed to fair and inclusive hiring practices and strive to foster a culture where all employees have the opportunity to reach their full potential. If you require accommodation during the recruitment process, please let us know, and we will do our best to support your needs.

Please note: This job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list of duties. Management reserves the right to assign or reassign responsibilities as needed to meet operational requirements.

Apply Now

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bilingual field support representative jobs in winnipeg, mb

Customer Service Representative (12 Month Term)

Substitute Teacher - 2026-1

Autism Tutor - Selkirk, MB - 2026

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