winnipeg, mb customer success specialist Jobs – 15 Openings This Week

Customer Service Specialist
Formations Inc —Winnipeg, MB
- Customer service
- Microsoft Office
- In-person
- Dental care
- Employee assistance program
Quick apply
Customer Support Specialist - Sales Technology
Price Industries Limited —Winnipeg, MB
- Full-time
- Azure
- Computer Science
- Customer service
- Dental care
- Employee assistance program
Quick apply
Client Executive
NetApp —Winnipeg, MB
- $283,900–$367,400 a year
- Full-time
- Hybrid work
- Azure
- Sales
- AWS
- Employee stock purchase plan
- Paid time off
10d
Product Support Specialist
Hyperspectral Intelligence Inc. —Winnipeg, MB
- $60,000–$80,000 a year
- Full-time
- Sales
- Engineering
- Bachelor's
- Work from home
- Flexible schedule
Quick apply
Bilingual Product Support Specialist
1840 & Company —Winnipeg, MB
- $52,748–$54,849 a year
- Full-time
- Remote
- Bilingual
- Computer science
- Computer Science
Bilingual Technical Support Specialist
1840 & Company —Winnipeg, MB
- $56,971–$59,072 a year
- Full-time
- Remote
- Bilingual
- Computer science
- Computer Science
Senior Key Account Manager
SkiptheDishes —Winnipeg, MB
- Full-time
- Hybrid work
- Sales
- Project management
- Communication skills
- Dental care
- Paid time off
7d
Inside Sales Specialist
Levitt-Safety —Winnipeg, MB
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Profit sharing
- Paid time off
Quick apply
Implementation Associate (Bilingual EN/FR)
Payworks Inc. —Winnipeg, MB
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Flextime
Quick apply
Concierge Service Case Manager
HUB International —Winnipeg, MB
- $65,000–$70,000 a year
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Analysis skills
- Disability insurance
- Tuition reimbursement
Product Support Representative - Bilingual
MacDon Industries Ltd —Winnipeg, MB
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Tuition reimbursement
Quick apply

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Customer Service Specialist

Formations Inc
Winnipeg, MB

Quick apply

Job details

Permanent

Benefits

RRSP Contribution
Dental care
Employee assistance program

Skills

Customer service
Filing
Logistics
Microsoft Office
Communication skills

Full job description

Your versatility + our products = exceptional customer experiences.

At Formations, we believe that exceptional customer service is more than just answering questions - it’s about building trust, solving problems, and making every interaction count. We’re looking for someone who strives for customer satisfaction and enjoys working with others to make that happen. If you’re organized, hands-on, and thrive in a fast-paced environment, this could be the perfect fit.

If you're organized, resourceful, and ready to support a growing distribution and manufacturing business - we’d love to meet you.

Location: Full-time, on-site, Winnipeg, MB

What You'll Be Doing:

Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations, technical information, pricing, or order status updates.
Generate and manage quotes based on customer specifications and product availability. You'll ensure accuracy, follow pricing protocols, and seek approvals when needed.
Process orders in our ERP system (D365 Business Central), from initial PO entry to shipment coordination, ensuring all customer and product details are correct.
Coordinate closely with the warehouse and supply chain teams to verify product availability, schedule deliveries, and ensure accuracy in picking, packing, and shipping.
Track and follow up on backorders, ensuring customers are kept informed and that delayed items are fulfilled promptly once received.
Handle specialty requests, like coordinating made-to-order products, ensuring details are communicated and executed properly.
Problem-solve issues such as shipping discrepancies, product returns, and customer complaints, always aiming for a positive resolution that aligns with our service standards
Manage and maintain accurate filing for invoices, ensuring timely organization, retrieval, and compliance with company recordkeeping standards
Assist with accounts receivable functions, including invoice tracking, payment processing, and supporting the reconciliation of customer accounts.

In an Average Week, You Might...

Kick off Monday with a quick huddle to align on service priorities, inventory updates, and order timelines for the week ahead
Respond to incoming customer requests by providing product details, creating quotes, and entering sales orders with accuracy and care
Collaborate with Territory Sales Managers to support client inquiries, assist with RFQs, and ensure order requirements are met
Coordinate with the warehouse to confirm product availability, resolve delivery concerns, and ensure timely shipments
Process returns or adjustments, providing clear documentation and working with Finance and Supply Chain to keep records accurate
Wrap up Friday by reviewing backorders, following up on open quotes, and preparing for the week ahead, ensuring nothing slips through the cracks

What You Bring:

2–4 years of experience in customer service, order processing, or inside sales (distribution or manufacturing is a plus)
A sharp eye for detail; you're organized, accurate, and know how to keep things moving without dropping the ball
Strong communication skills; written, verbal, and professional under pressure
Confidence working with systems like Microsoft Office.
A collaborative mindset; you enjoy working with different departments and supporting the team
A customer-first approach; you listen, problem-solve, and deliver service that builds trust

Bonus Points

Experience in the building materials or wood products industry
Familiarity with order logistics, inventory coordination, or supporting outside sales teams
Familiarity with D365 Business Central

You embody Formations’ core values in how you work:

Citizenship is choosing to act in the best interest of the whole, even when it’s outside your immediate role. Understanding how your work impacts customers, teammates, and the success of the company.
Tenacity is the perseverance and resilience to keep moving forward when obstacles, competition, or uncertainty challenge us. Staying committed until the job is done and not letting that fire dim.
Resourcefulness is finding smarter practical, more creative solutions and adapting faster than others by making the most of what we already have.

Why Join Us:

Be part of a forward-thinking company committed to growth and knowledge sharing.
Access opportunities for professional growth and advancement within the organization.
Receive a competitive compensation package with eligibility for the Short-Term Incentive Plan (STIP).
Enjoy 100% company-sponsored health and dental benefits and access to an Employee Assistance Program (EAP).
Experience recognition programs that celebrate team loyalty, demonstration of core values, and contributions to success. Benefit from a flexible benefits program tailored to your needs, including:

o Health Spending Account (HSA)

o Personal Spending Account (PSA)

o RRSP contribution

As part of our selection process, shortlisted candidates will be invited to complete a TRAITS Assessment. Participation in this assessment is mandatory to be considered for the role. We look forward to reviewing your application!

#INDHP

Quick apply

Refine Your Search

customer success specialist jobs in winnipeg, mb

Customer Service Specialist

Customer Support Specialist - Sales Technology

Client Executive

Product Support Specialist

Bilingual Product Support Specialist

Bilingual Technical Support Specialist

Senior Key Account Manager

Inside Sales Specialist

Implementation Associate (Bilingual EN/FR)

Concierge Service Case Manager

Product Support Representative - Bilingual

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