Job Summary (external):
The Appointment Desk Clerk schedules examinations, maintains the schedule of appointments and provides general reception and clerical services for the Compensation Professional Services Department.
Job Duties:
Schedules all examinations for the WCB Healthcare Services professional staff by phone/letter/fax/email; maintains the appointment schedule; notifies internal/external parties (advocates, healthcare professionals, and internal WCB staff); and arranges translation services for injured workers.
Schedules out-of-province examinations for other provincial Workers Compensation Boards and for the Victims of Crime program.
Maintains the Healthcare Services professional staff appointment schedule.
Maintains monthly statistics regarding the scheduling of appointments.
Provides reception support to injured workers arriving for examinations, obtains worker's travel expense form, and ensures worker completes Healthcare Services feedback survey.
Observes in call-in examinations of injured workers, records pertinent claim information, and prepares examination room for next exam.
Provides information to/responds to inquiries from external healthcare facilities regarding the status of their requests.
Prepares and sends authorization/denial letters as per recommendations from Healthcare professionals.
Maintains the digital camera used for PPI cosmetic photos; transfers pictures to the claim file or computer.
Maintains the inventory of medical supplies/equipment and office supplies and orders supplies when necessary.
Requests CDs of x-rays, MRIs and CT scans from external clinics and facilities for WCB Healthcare professionals.
Provides orientation to new appointment desk staff.
Performs other related duties as assigned.
Qualifications:
Completion of Grade 12
Minimum 6 months related office experience in a customer service environment
Typing speed of 30 wpm (5% or less error rating)
Ability to use a personal computer and software (Microsoft Word & Excel) in a Windows environment
Ability to communicate effectively both verbally and in writing
Ability to use tact and discretion in confidential situations
Ability to organize and prioritize workload
Ability to work independently and in a team environment
General knowledge of WCB's policies and procedures would be an asset
Familiarity with the adjudicative process would be an asset
Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
Competencies (internal only):
Essential:
PC Proficiency
Client Service Orientation
Planning and Organizing
Teamwork
Important:
Communication
Impact
Quality Orientation
Additional Information (internal):
Length of Term: 12 Months
Work from home suitability: Low
You may be asked to demonstrate your ability through competency based interviewing and/or testing.
Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Additional Information (external):
Ability to communicate proficiently in both official languages (English & French) is an asset.
A satisfactory criminal record check and verification of education will be required for the successful candidate.
The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Summary (internal):
The Appointment Desk Clerk schedules examinations, maintains the schedule of appointments and provides general reception and clerical services for the Compensation Professional Services Department.
