NOTE - IF YOU INTEND ON APPLYING FOR THIS POSITION, KINDLY ENSURE YOU READ ENTIRE AD AND INSTRUCTIONS FOR NEXT STEPS CAREFULLY.
CUSTOMER SERVICE ADMINITRATOR
Anthony Allan Office Furnishings
Are you looking for an opportunity to work closely with a great organization committed to excellence? Do you have a positive “get it done” attitude ? Are you a team player with a willingness to learn ?
If so, we might be the perfect fit for you.
The Opportunity:
This key (new) role with us will involve managing day to day Customer Service tasks and coordinating projects and activities (and then assessing the results).
WHAT’S IN IT FOR YOU?
· Important work that makes a difference
· Collaborative work culture
· Highly engaged team
· Strong total compensation plan
· Commitment to personal and professional growth
If you are looking to break away from the status quo by joining an organization where you will have the ability to make a real difference…look no further!
ABOUT US
Anthony Allan is a locally owned and operated business based in Winnipeg, Manitoba. With strong ties to our community, we have been serving Winnipeg and customers across Canada since 1983.
Anthony Allan collaborates with business owners, architects, and designers to create innovative office interiors, using the latest in floor coverings, office furniture and accessories. We believe your workspace should inspire collaboration, enhance workplace performance, and create organizational growth and well-being.
Dedication to our customers, industry, sustainability and sourcing the best manufacturers available, keeps us leading edge in workspace design. We pride ourselves on creating innovative and inspiring workspaces that helps our clients enhance their culture and achieve their goals.
This position will be conveniently located in our beautiful new showroom on Portage near Polo Park - though you will also need to work out of our Eagle Rd office some of the time…….. so you need reliable transportation!
Check us out at https://anthonyallan.com/
YOU
You are looking to be a member of a highly qualified and dedicated team of business professionals. You are a very effective Customer Service Adminstrator who knows how to bring out the very best
Basic Function:
Is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. Coordinates order entry, order management, factory interface and invoicing of orders.
Specific Responsibilities and Duties:
Quality and Customer Service
Defines, monitors and measures standards of performance for customer service process
Establishes a quality program and continuous improvement process; setting and collecting bench-marks; establishes employee empowerment process and IOR’s
Communicates with staff and customers regarding order status
Provides clarifications and answers for sales and operation’s questions regarding order issues
Order Preparation
Assists sales/project personnel with technical order information
Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
Sales Order Management
Enters orders into computer system; sends purchase orders to manufacturers
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
Checks acknowledgments against order; resolves discrepancies with factory; sends acknowledgment to sales and operations; verifies ship date
Invoices customer for product delivered and work performed; verifies invoice amounts and balance to customer’s P.O.
Works with department staff to ensure factory interface is on-going and that all orders are monitored for projected ship dates and project schedule requirements, that all acknowledgments are checked and discrepancies followed up on, and that all orders are closed out in a timely and responsible manner
Technology
Assists finance in the research and implementation of applicable sales order technology (E-Manage One)
Is expertly trained in use and application of sales order software and trains staff in the use and ap-plication of that technology
Full working knowledge of Microsoft Office, Teams, SharePoint
Learns and manages phone system.
Learns and uses ERP system (E-manage One) to fullest extent
Day to Day support
Maintains office supplies and other items for staff
Coordinates catering for sales presentations and meeting
Checks and distributes mail between company locations
Processes client payments
Assist finance with AR, and bank deposits
NECESSARY SKILLS
a. A HS degree – though post secondary training would be an asset
b. 5 years of strong CS experience
c. Excellent verbal and written English communication skills, including superior writing, and proofreading abilities
d. Advanced Microsoft Office skills
e. Strong business acumen
f. Ability to work independently and in a team setting
g. Adept with new technology and software adoption
TYPE OF PERSON WHO WILL SUCCEED IN THIS ROLE
· Detail Oriented – even as a big picture person you can spot the smallest details
· Positive and Outgoing – you interact in a socially engaging manner
· Observant – you notice inefficiencies and devise ways to solve them
· Creative – you see things that others don’t
- Sense of urgency – with a high tolerance for ambiguity
- Motivated – a team player
The successful candidate will fulfill a key role on the AAOF team.
NEXT STEPS
If you think this position may have potential for you and you are hard working, dedicated, outgoing, client-focused and committed to success, then send us your resume and a cover letter.
In your cover letter, please (briefly) outline the following 3 items:
1) Relevant qualifications and work experience
2) A few words on why you feel you are a good match for this role
3) Your availability to start – and your expected remuneration
NOTE: If you do not provide a cover letter, your resume will likely NOT be read.
We believe in the strength found in diversity. We would like to thank all applicants in advance for their interest in this opportunity.
By applying you confirm that you are eligible to work in Canada.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Flexible language requirement:
Application question(s):
- Do you have a valid passport and can travel to USA ?
- DO you live in Manitoba ?
- Do you have a reliable vehicle?
Education:
- Secondary School (required)
Experience:
- Customer service: 5 years (preferred)
Licence/Certification:
Work Location: In person
