The Company
Trappers Transport Ltd. is an industry leader aspiring to be the best-in-class provider of temperature-controlled food logistics services. We specialize in temperature-controlled warehousing, logistics, and transportation within Canada and the United States.
Our brand is a reflection of our core values – great people, a great culture, and a team environment that promotes everyone to succeed. We are committed to each and every member on our team to provide training, a safe and respectful work environment, within a clean and comfortable working environment.
For more information, visit www.trapperstransport.com and follow us on LinkedIn
The Opportunity
We are currently seeking a Full-Time Permanent Fleet Service Coordinator at our Head Quarters in Winnipeg. This position is responsible for managing internal and external customer service inquiries, ensuring that all requests are handled in a timely manner, and providing regular updates to customers on the status of their requests. Schedule for this position is Monday to Friday 8:00am to 4:30pm with possible weekend shifts.
Role and Responsibilities
- Plan and schedule repairs and maintenance activities
- Obtain updates on repairs/services progress from the Trappers Shop and outside vendors on Trapper’s equipment and update both US and container fleets, anticipate and advise them of possible delays where applicable
- Provide quotes for repair by costing materials, supplies, and labour.
- Provide 24-hour on-call service to receive and act on emergency (breakdowns) calls based on rotating schedule
- Coordinate emergency and outside repairs with external repair facilities
- Accurately describe problems and services by listening to drivers description of symptoms, and then prepare Work Orders (WO) which contain accurate information about symptoms, probable causes, as well as repairs and services required
- Update and finalize work orders as work progresses
- Receive service department phone calls and direct to appropriate person as required
- Provide exceptional customer service in a courteous and professional manner
- Obtain authorization for repairs from customers and owner operators
- Effectively communicate with the customer at each stage in the repair process
- Issue and give out Purchase Order numbers to external vendors as required
- Maintain and update the Washday Planner at regular intervals to ensure accurate scheduling and visibility of all washbay activities. Proactively communicate any delays, conflicts, or operational issues to the Operations team to support timely resolution and minimize workflow disruptions.
- Review and manage the Cross-Dock Planner during shifts, ensuring that all assigned tasks are completed as scheduled. Monitor progress continuously, coordinate with relevant teams as required, and update the planner at regular intervals to reflect real-time status and completed work.
- Coordinate with the yard team to identify any temperature-related issues and ensure they are addressed and resolved in a timely manner, and ensure all units are fueled to maintain compliance and operational efficiency
Job Requirements:
- Minimum of one year in a customer service role is required
- Previous experience working in an automotive or truck dealership service department is considered an asset
- Mechanical aptitude – to assist with troubleshooting
- Proficient in Microsoft Office, with a focus on Outlook, Excel, Word
- Excellent customer service skills – dedicated to meeting the expectations of internal and external customers - demonstrates positive customer service attitude
- Multi-task, must be flexible and balance shifting priorities to meet deadlines
- Work effectively as a member of a team
- Strong written and verbal communications
- Detail-oriented, thorough, and accurate
We offer competitive compensation and a benefits program. A career with Trappers Transport provides you with the opportunity to develop your own potential. We offer an open-minded, family environment and a work culture that empowers its employees to thrive.
Trappers Transport is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace.
We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
