The Concierge serves as the primary guest support presence within MICRO Boutique Wolfville (Hotel). As the building does not have an elevator, this position plays a critical role in enhancing the guest experience by providing hands-on assistance with luggage, groceries, and personal belongings at check-in and check-out, as well as throughout the guest stay.
This role is both guest facing and operational. In addition to concierge services, the position supports building presentation and housekeeping logistics, ensuring common areas remain clean, tidy, and welcoming. The Concierge acts as a hospitality ambassador while providing physical support services that improve accessibility and overall guest satisfaction.
Guest Services
- Meet and greet guests upon arrival and departure.
- Offer proactive assistance with luggage at check-in and check-out.
- Carry suitcases and personal belongings up and down stairways safely and efficiently.
- Assist guests with carrying groceries and other items to and from rooms.
- Answer guest questions regarding the property, amenities, and local area.
- Provide a welcoming and professional presence in the lobby and entryway.
- Monitor guest flow and anticipate needs during peak times.
Building Presentation & Maintenance Support
- Keep entryways, ramps, and common areas clean and tidy.
- Sweep floors and stairwells as needed.
- Wipe and polish windows and glass doors to maintain presentation standards.
- Remove garbage from common areas.
- Deadhead and maintain plants and flowers in shared spaces.
Housekeeping & Laundry Support
- Assist cleaning crews with transporting cleaning supplies up and downstairs.
- Distribute clean laundry to appropriate storage closets on multiple levels.
- Transport soiled laundry to designated processing facilities.
- Provide operational support during room turnover periods.
General Duties
- Perform additional duties as assigned to support hotel operations.
- Maintain safety awareness while navigating stairways with loads.
- Report maintenance concerns or guest issues promptly to management.
- Education and Knowledge
- Education (preferred): High school diploma or equivalent preferred.
- Certifications (preferred): First Aid/CPR and WHMIS certification considered an asset (or willingness to obtain).
- Skills and Abilities: Strong customer service and interpersonal skills.
- Professional, courteous, and approachable demeanor.
- Ability to safely lift and carry heavy items repeatedly.
- Strong organizational skills.
- Ability to multitask during busy check-in/check-out periods.
- Clear verbal communication skills.
- Ability to work independently with minimal supervision.
- Professional / Technical Knowledge: Basic knowledge of hospitality service standards.
- Understanding of safe lifting techniques.
- Familiarity with workplace health and safety guidelines.
- Equipment: Laundry bags and rolling bins.
- Cleaning tools and supplies.
- Standard office communication equipment (phone, radio, etc.).
- Experience: Previous hospitality, concierge, porter, or guest services experience preferred.
- Experience in physically demanding roles is considered an asset.
- On-the-Job-Training Time (expected): 16 hours
- 3–4 hours: Orientation (brand standards, service expectations, safety protocols)
- 6–8 hours: Shadowing during check-in/check-out periods
- 4–6 hours: Independent work with supervision and feedback
4. Physical Requirements and Environmental Disadvantages:
Frequent stair climbing throughout shifts.
Repeated lifting and carrying of luggage (up to 50 lbs or more).
Prolonged standing and walking.
Bending, lifting, pushing, and pulling.
Exposure to varying weather conditions when assisting guests at entry points.
Fast-paced environment during peak occupancy periods.
Work will be performed during the summer months and may involve exposure to hot and humid conditions.
Pay: From $17.00 per hour
Work Location: In person
