yukon customer service manager Jobs – 19 Openings This Week

Manager, Contact Centre
Northwestel Inc. —Whitehorse, YT
- Presentation skills
- Bachelor's
- Business
Quick apply
regional sales manager
Talbot Arm Motel Limited —Destruction Bay, YT
- $56.25 an hour
- Full-time
- English
- Communication skills
- Time management
(CAN) Customer Service Manager
Walmart Canada —Whitehorse, YT
- From $20.81 an hour
- Full-time
- Customer service
General Manager (Retail Sales Team)
TRINITI Technology —Whitehorse, YT
- $38–$45 an hour
- Weekends as needed
- Sales
- Customer service
- Leadership
- Dental care
- Vision care
Customer Experience Leader (Part-Time)
Indigo Books & Music —Whitehorse, YT
- $18.94–$23.70 an hour
- Part-time
- Customer service
- Merchandising
- Agile
Quick apply
Assistant Front Store Manager
Shoppers Drug Mart / Pharmaprix —Whitehorse, YT
- $26.68 an hour
- Full-time
- Inventory management
- Retail management
- Communication skills
8d
Retail Operations Supervisor
Staples —Whitehorse, YT
- $19.65–$22.75 an hour
- Full-time
- Sales
- Customer service
- Supervising experience
- Dental care
Retail Sales Supervisor
Staples —Whitehorse, YT
- $19.65–$22.75 an hour
- Full-time
- Sales
- Leadership
- Communication skills
- Dental care
Retail Print & Services Supervisor
Staples —Whitehorse, YT
- $19.65–$22.75 an hour
- Full-time
- Customer service
- Supervising experience
- Dental care
Senior Client Change Management Lead
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
4d
Area Sales Manager - Calgary
Bidadoo Inc —Canada
- $80,000–$100,000 a year
- Full-time
- Remote
- Sales
- Presentation skills
- Computer skills
Quick apply
Senior Manager, Organizational Strategy
Metrolinx —Canada
- $140,764 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
4d
Bilingual CSR Call Centre Team Leader
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply
3d
Supervisor, Bus Garage Operations
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Word
- Schematics
- Word processing

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Manager, Contact Centre

Northwestel Inc.
Whitehorse, YT

Quick apply

Job details

Permanent

Benefits

Paid vacation

Skills

Presentation skills
Bachelor's
Telecommunication
Business

Full job description

Reporting to the Director, Customer Service, the Manager, Contact Centre is accountable to ensure team members, tools and processes are in place to provide exceptional services to internal and external customers interacting with the various customer service channels.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Lead and champion all aspects of customer service within the department acting as a role model to ensure timely response and resolution to customer inquiries, complaints, issues and incidents.
Design and execute solutions to reduce costs, drive efficiency, and increase customer growth while promoting best practice customer service.
Formulate operational strategies to build and maintain the required infrastructure to adequately support service levels and turnaround times.
Implement marketing and sales campaigns, strategies and policies to support the achievement of subscriber and revenue targets.
Identify customer experience and service performance issues based on monitoring internal data and customer input. Drive activities for resolution.
Participate in the planning and implementation of new technology and services involving customer services to ensure consideration is given to all aspects of technical deployment and incoming contact loads relative to potential provisioning and assurance issues. Develop systems and processes to track impact on customer satisfaction levels and on Company resources.
Monitor services levels in conjunction with targets, develop service level contingency plans to address service level challenges, and implement changes as required.
Lead projects and initiatives to identify opportunities to add value to customers, efficiency and sales. Partner with other business unit owners in these activities as required.
Oversee and manage the hiring, training and coaching of direct and indirect reports within the department.
Ensure training programs achieve the required business objectives (sales and service) and identify areas requiring improvement.
Monitors all expense activity to ensure compliance within prescribed budget parameters. Identifies any potential risks or changes in advance of additional costs being incurred.
Conduct annual performance evaluations, coaching, knowledge and skills development, discipline, work plans and attendance management and schedule adherence.
Motivate and generate enthusiasm to ensure high morale; create and maintain a goal-oriented work environment that combines learning, achievement, recognition and team spirit.
Manage change and process improvement activities within the team. This includes engaging employees in creating and supporting continuous improvement, and managing the impact of change on our customers.
Actively participate in the Health & Safety program by working in compliance with OH&S Acts and Regulations, completing required training and reporting immediately to your Supervisor or Workplace H & S Committee member any work-related hazards and concerns.

Knowledge and Skills Required

Bachelor’s degree in Business/Commerce with a minimum of three (3) years experience in a contact centre management role.
Proven record of leading, mentoring and motivating a team in a changing environment.
Ability to build effective working relationships, both internally and externally.
Strong critical thinking, analytical, organizational and planning skills.
Exceptional communication (oral, listening, presentation and written and interpersonal skills.
Demonstrated cultural sensitivity working with a diverse workforce and customer base.
Knowledge of or experience in the telecommunications industry working with customers would be considered an asset
Participation in organizational health and safety and/or knowledge of H&S regulations in Canada, will be considered an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Quick apply

Refine Your Search

customer service manager jobs in yukon

Manager, Contact Centre

regional sales manager

(CAN) Customer Service Manager

General Manager (Retail Sales Team)

Customer Experience Leader (Part-Time)

Assistant Front Store Manager

Retail Operations Supervisor

Retail Sales Supervisor

Retail Print & Services Supervisor

Senior Client Change Management Lead

Area Sales Manager - Calgary

Senior Manager, Organizational Strategy

Bilingual CSR Call Centre Team Leader

Supervisor, Bus Garage Operations

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service manager in yukon

Employment Equity

Specific Accountabilities

Knowledge and Skills Required

What We Offer You

Closing

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