Level 2 IT Support Technician
Computerisms | Whitehorse, Yukon
Full-time | Monday to Friday | On-site
Join Computerisms — 20 Years of Trusted IT Excellence
For more than 20 years, Computerisms has helped Yukon businesses succeed through reliable IT support, cybersecurity, cloud solutions, and exceptional customer service.
We are a growing managed service provider with a collaborative team culture, strong technical leadership, and meaningful opportunities for career growth. We are currently looking for a Level 2 IT Support Technician to join our Whitehorse team.
About the Role
As a Level 2 IT Support Technician, you will support a wide range of client environments and provide timely, professional technical assistance. This role is ideal for someone who enjoys troubleshooting, working with different technologies, supporting clients directly, and growing within a fast-paced MSP environment.
You will work closely with senior technicians, support client infrastructure, document your
Responsibilities include:
- Provide Level 2 support for desktops, laptops, servers, printers, mobile devices, Microsoft 365, SharePoint, cloud services, and endpoint-related issues.
- Troubleshoot and resolve hardware, software, network, operating system, and user access issues.
- Support Windows, macOS, Android, iOS, Linux/Unix, and Microsoft 365 environments.
- Assist with setup, configuration, maintenance, and upgrades of desktops, laptops, mobile devices, servers, and related equipment.
- Support and maintain client infrastructure, including servers, networks, firewalls, VPNs, VLANs, and endpoint management tools.
- Diagnose system errors, identify root causes, and implement effective solutions.
- Repair or replace hardware components when required.
- Support retail point-of-sale systems and related business technology where applicable.
- Escalate unresolved or complex issues to Level 3 support while collaborating with senior technicians.
- Maintain accurate documentation, ticket notes, client records, repair procedures, and inventory details.
- Deliver excellent customer service and communicate clearly with clients.
- Contribute to the creation and improvement of internal support processes, documentation, and standards.
- Travel to client sites within and outside Whitehorse as required.
What We are Looking For
The ideal candidate will bring strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a busy MSP environment.
Required skills and experience:
- 3+ years of MSP or IT support experience.
- Strong troubleshooting, communication, organization, and multitasking skills.
- Experience with Microsoft 365, SharePoint, Windows environments, and Windows Server operating systems.
- Familiarity with macOS, Android, iOS, and Linux/Unix operating systems.
- Experience with endpoint management tools.
- Understanding of networking protocols and configurations, including VPNs, firewalls, and VLANs.
- Familiarity with RMM and ticketing systems.
- Ability to write or understand scripts using tools such as PowerShell, Bash, or Python.
- Experience with computer hardware repair and software troubleshooting.
- Familiarity with mobile devices such as smartphones and tablets.
- Ability to use hand tools for hardware repairs and diagnostics.
- Strong analytical skills to diagnose complex technical issues efficiently.
- Ability to work independently or as part of a team.
- Self-motivated, organized, and eager to learn.
Additional Requirements
- Valid driver’s licence and clean driver’s abstract.
- Ability to lift 20–30 pounds as needed.
- Regular travel to client sites within and outside Whitehorse may be required.
- Microsoft, CompTIA, Cisco, or related certifications are considered an asset.
Why Join Computerisms?
- Competitive compensation.
- Training and certification support.
- Exposure to diverse technologies and client environments.
- Career growth opportunities within a well-established company.
- Supportive, team-oriented workplace.
- Opportunity to work with experienced technicians and continue growing your technical skill set.
- A chance to contribute to a trusted local company that has supported Yukon businesses for more than 20 years.
Apply Today
Ready to grow your IT career with a company that has been trusted for more than 20 years?
Apply today and join the Computerisms team by sending your resume and cover letter in a secure file format to [email protected]
Pay: From $25.00 per hour
Work Location: In person
