Associate Manager, Operations
Operations
Full-time, Permanent
Level 8
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
Overview:
The Associate Manager, Operations primarily oversees edits, plans, coordinates, and/or directs the services of the Custodial & Warehouse teams, as well as supports the Operations Director and Managers. This role involves managing various inventories, operational requests; supervision of Custodial Team; supervision of Warehouse Team; coordinating the services and duties of various other personnel within or outside of the organization; aligning schedules for meetings, deliveries and events; processing & approval of invoices; submitting payment requests; submitting & approving various operations work orders and support tickets; and verifying and processing expense reimbursement requests.
Job Responsibilities: •
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Manage and scheduling of Custodial Staff, including site checks and deficiency reports;
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Investigating and addressing complaints regarding housekeeping deficiencies;
- Oversee training and provide support and leadership to the custodial and warehouse teams;
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Establish and educate custodial team on cleanliness, tidiness and hygiene standards;
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Oversee product requirements, consumption and ensure competitive pricing;
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Providing monthly reports, summaries and results of the Operations work order system;
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Management of operational duties: Including scheduling, correspondence, preparing documentation and procurement support;
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Managing and maintaining policies, procedures, electric filing and& storage;
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Ensuring all Operational departmental training is up to date;
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Overseeing office supplies and& storage areas, including the warehouse;
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Update and maintenance of the Donation inventory system;
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Tracking expenses and financial data, processing invoices and expense reports;
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Monitoring operational efficiency by streamlining process; identifying areas for improvement and providing cost savings efficiencies;
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Ensuring compliance with operation policies, procedures and regulations;
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Upholding Operations standards;
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Assist with updating and & communicating operational policies, procedures and systems;
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Identifying Operation areas of improvement with recommendations;
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Providing support and acting as back up to the Operations Management team.
Qualification, Experience:
- 5+ years' experience as an Operations or Housekeeping Supervisor, or a similar position;
- IFMA (Facilities Management);
- Health & Safety Certification;
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Proficient in Microsoft Office and data management software;
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Business Management Certification considered an asset;
- Strong organizational and administrative skills;
- Excellent communication skills, both written and verbal;
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Organizational Skills: Managing tasks, schedules, and resources efficiently;
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Communication Skills: Clear communication with team members and stakeholders;
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Problem-Solving Abilities: Addressing operational challenges effectively;
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Attention to Detail: Ensuring accuracy in administrative tasks;
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Time Management: Prioritizing tasks and meeting deadlines;
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Financial Literacy: Understanding budgets and financial records;
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Adaptability: Handling unexpected situations, including emergencies, and changes;
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Technical Proficiency: Superior proficiency with Microsoft Office suite and other software and tools;
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Leadership Skills: Ability to guide and motivate team members;
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Analytical Thinking: Ability to evaluate processes for improvement;
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Ability to multi-task and prioritize and complete work on a timely basis;
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Works effectively in a team environment and fosters a positive work environment;
Provides excellent customer service and demonstrates a positive “can do” attitude.
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Interested candidates should submit their cover letter and resume to this posting no later than September 13, 2024. Only those candidates selected for an interview will be contacted. No phone calls please.
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
