Join Our Team as a Collection Officer and Make a Difference!
Are you a motivated individual? If so, then bring your expertise to the Ministry of Finance, Tax Compliance and Benefits Division, to conduct debt collection activities in support of business-critical revenue-generating operational requirements.
At the Ministry of Finance, we believe in collaboration and empowering our employees to reach their full potential. Join a dynamic team where collaboration is key, and your ideas are valued. Working in the Tax Compliance and Benefits Division (TCBD), you're not just an employee; you're a crucial part of a community that celebrates diversity and embraces creativity. Experience the excitement of shaping the future for the division, while working in a supportive team. Your success is our success, and together, we'll achieve great things.
Check out more information about working in TCBD by clicking
here.
In this position, you will:
- Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from client's failure to comply;
- Communicate rights and obligations, negotiate payment arrangements and obtain securities;
- Liaise with sheriffs, banks, lawyers and other parties;
- Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
- Initiate necessary recovery actions.
- You have excellent oral skills to articulate and effectively communicate with clients and negotiate payment terms.
- You have written skills to prepare, on request, custom correspondence, strategies, fact sheets for senior ministry officials, and client's lawyers, accountants, trustees, receivers, bailiffs, sheriffs, bankers.
- You are able to handle confrontational situations and maintain a positive public perception of fair and consistent treatment, where the issues may be high-profile and politically sensitive; and to deal tactfully and diplomatically with difficult situations and aggressive/emotional clients.
- You have research and analytical skills to gather and analyze data.
- You can work independently and accurately with high volumes of assignments.
- You can manage multiple priorities and work within tight timelines.
- You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions.
- You are familiar with bankruptcy administration and debt security instruments.
- You have ability to interpret/apply legislation for acts impacting debt collection and ability to follow policies and procedures.
- You have knowledge of accounting methods to analyze financial data.
- You have the ability to use database and word processing programs to prepare reports and analyze information.
- You demonstrate experience within an automated collection system.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services
