agent(e) service clients Jobs

Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Microsoft Office
- Databases
Quick apply
2d
Guest Service Agent
Sandman Hotel Group —Mississauga, ON
- $23.60 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Security Services Agent (Multiple Vacancies)
MacEwan University —Edmonton, AB
- $57,168–$83,122 a year
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
4d
Chief Agent & Head of SGL Canada
SCOR —Toronto, ON
- Hybrid work
- Leadership
4d
Licensed Real Estate Agent
Prela Property Group —Burnaby, BC
- $70,000–$100,000 a year
- Part-time
- Hybrid work
- Bilingual
- Customer service
- Administrative experience
- Work from home
- Flexible schedule
Quick apply
Medical Aesthetician
MEDCAN —Oakville, ON
- Part-time
- Communication skills
AI Engineer (RAG & LLM Systems)
WISSEN TECHNOLOGY PRIVATE LIMITED —Montréal, QC
- Full-time
- Computer Science
- DevOps
- Engineering
- Disability insurance
- Dental care
Quick apply
Nurse Case Manager
Reconnect Health Services —Toronto, ON
- $63,651.72–$75,775.86 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
Cook (Full-time)
Canadian Mental Health Association- North Bay and District —North Bay, ON
- $22.47–$25.05 an hour
- Weekends as needed
- Bilingual
- Microsoft Word
- Serving
Quick apply
Guest Service Agent
Holiday Inn Express & Staybridge Suites Saskatoon - University —Saskatoon, SK
- $17.45 an hour
- Full-time
- Customer service
- Hotel
- High school diploma or GED
- Employee assistance program
- Flexible schedule
Quick apply
2d
Product Lead, Internal Tools & AI
Marketech Digital Solutions —Remote
- Part-time
- Remote
- No experience needed
- Product management
- AI
- Flexible schedule
Quick apply
Coordinator, Market Screening Sales
TORONTO INTERNATIONAL FILM FESTIVAL —Toronto, ON
- $24 an hour
- Weekends as needed
- Microsoft Excel
- Marketing
- Administrative experience
10d
Agent(e) en assurance de dommages
iA Groupe financier / iA Financial Group —Quebec City, QC
- From $52,295 a year
- Hybrid work
- Sales
- High school diploma or GED
- Organizational skills
- Dental care
- Paid time off
10d
Ramp Agent / Line Service Technician
Chartright Air Group —Breslau, ON
- Full-time
- High school diploma or GED
- Dental care
Billing Agent
EnGlobe Corp. —Calgary, AB
- Full-time
- Accounting
- Contracts
- Accounting
9d
Agent de sécurité à Sainte thérèse
Securitas Canada Ltd. —Sainte-Thérèse, QC
- $23.10 an hour
- Full-time
- Bilingual
- English
Sales Support Administrator
Co-operators Life Insurance Company —Burlington, ON
- $43,550–$72,583 a year
- Weekends as needed
- Hybrid work
- Bilingual
- English
- Computer skills
- Disability insurance
- Dental care
Quick apply
9d
Inside Sales Representative
thyssenkrupp Materials CA, Ltd. —Saint-Laurent, QC
- Full-time
- Computer science
- Sales
- Bachelor's
- Designated paid holidays
- Dental care
Part Time Guest Services
Ramada Lethbridge —Lethbridge, AB
- $16.50–$17.25 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Team Lead
Career Team Enterprises —North Bay, ON
- $55,000–$58,000 a year
- Full-time
- Microsoft Powerpoint
- Public speaking
- Presentation skills
- Designated paid holidays
- Disability insurance
6d
Technical Customer Success Manager
Netomi —Toronto, ON
- Full-time
- Remote
- Project management
- Machine learning
- Travel
Quick apply
TDS Operations Analyst III
TD Bank —Toronto, ON
- $69,700–$98,400 a year
- Full-time
- Communication skills
- Paid time off
10d
Agent de sécurité sur appel 24/7 à Montréal
Securitas Canada Ltd. —Montréal, QC
- $20.09 an hour
- Full-time
Import Specialist - Logistics Coordinator.
Binex Line Corp. —Mississauga, ON
- $45,000–$50,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Dental care
- Vision care
Quick apply
Insurance Account Representative
Mohamad Chami - Desjardins Insurance Agent —Windsor, ON
- $45,000–$65,000 a year
- Full-time
- Sales
- Presentation skills
- Communication skills
Quick apply

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Reservations Agent

Pan Pacific Vancouver
Vancouver, BC

Quick apply

Job details

Full-time
2 days ago

Skills

Marketing
Upselling
Post-secondary education
Microsoft Office
Databases
Organizational skills
Computer skills
Communication skills
Marketing
Hotel experience
Time management

Full job description

POSITION SUMMARY

Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests with friendly, courteous telephone service while selling highest possible rates and maximizing of room revenue.

KEY RESPONSIBILITIES

The key responsibilities of the Reservations Agent include but are not limited to:

Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
Explains room rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; collects pre-registration information e.g. (name, e-mail, CC number, etc.)
Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
Answers guest requests (letters, fax, E Mails) promptly; manages Reservations / Service One In-Boxes and actions all emails and notifications no later than within 24 hours with a goal of having mailboxes cleared each business day for the day. Attends departmental meetings.
Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
Maintains department equipment and reports equipment loss or damage to the Supervisor.
Ensures all duties on the task list are completed
Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
Maintains professional business confidentiality as required
Perform other related duties as required

COMPETENCY PROFILE

Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
Must possess excellent organizational skills, time management, with an ability to multitask & meet deadlines in a high-pressure work environment
Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with minimal supervision
Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

Two years of previous experience in Front Office/Reservations or a similar environment preferred.
Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
Demonstrated experience in selling and the ability to upsell is required.
Attention to Detail is essential, and long periods of concentration are required.
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, Internet and database applications required. Experience using hotel programs - Opera is an asset.
Ability to multi task in a fast paced environment including answering phone calls, and replying to e-mails, while executing everyday tasks required.
Experience with high-volume telephone calls is an asset.
Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
Status: Full-time hourly (unrestricted availability required)
Schedule: Flexibility Required: Rotating Shifts and Weekends Required (Assignment of hours will be subject to business demand, and may be increased or reduced due to seasonal fluctuations)

Quick apply

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