Position Summary
Reporting to the Unit Manager, the General Staff (cashiers, cooks, prep person, kitchen aid, expediter and pizza maker) of Chicken Delight are responsible for adhering to the assigned menu and ensuring that the preparation of food is in accordance with proper preparation methods. In addition, the General Staff are responsible for coordinating, organizing and unpackaging any received products and goods to the unit and for providing friendly, prompt customer service.
- 2 x openings
- 9:00 AM - 5:00 PM
- Mon-Friday
- Wed-Sun
Personal Characteristics
· Identify and interpret customer needs and offer appropriate options, solutions and resolutions
· Highly flexible, with the ability to respond quickly in a dynamic environment
· Professional and respectful, with a positive work attitude
· Timely with a high level of commitment to on-time performance is essential
· Motivated with the ability to work independently and as part of a team
· Effective verbal and written communication skills
· High level of respect, understanding and regard for First Nations communities
Key Responsibilities and Accountabilities
· Provide friendly, positive and prompt customer service to customers/ passengers visiting the restaurant; ensuring that customer service standards are maintained or exceeded at all times
· Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall unit of Chicken Delight, e.g. unpack/organize received products and goods (fridge/freezer), wash and sanitize dishes/pot/pans by hand, sweep, mop, clean and maintain dining area, and adhere to cleaning charts
· Participate in the creation of personal development plans, setting service goals/targets and attending required/recommended training to support ongoing self-development
· Provide and support optimal levels of customer service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Assistant Unit Manager and/or Unit Manager
· Offer ideas towards identifying, and recommending unit efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Assistant Unit Manager and/or Unit Manager to optimize customer sales and service delivery of the overall unit
· Demonstrate understanding and awareness of customer service policies and procedures as they relate to internal control and risk, and ensuring that they are applied on a consistent and ongoing basis (e.g. cash handling/food safety and work environment standards)
· Demonstrate the ability to take ownership and make effective win-win decisions within job scope when dealing with customer inquiries and/or complaints by ensuring that the customer service experience is both seamless and professional before escalating to Assistant Unit Manager and/or Unit Manager
· Demonstrate your ability to follow unit menu by preparing and cooking poultry, gravy, fries and other foods according to proper preparation methods
· Perform additional duties as assigned
Minimum Education, Experience and Certifications
· 1-2 years of customer service, with direct work experience in the fast-food industry and working knowledge of fast food industries, methods, practices and techniques preferred
· Indigenous and Cultural Awareness Training considered an asset
Working Conditions
· Physically able to perform all listed job duties
· Travel by aircraft and other means as required by role
· Can be physically and mentally demanding, with much of the working day spent standing
· Able to lift and carry up to 50lbs
Methods and procedures described or implied in the job profile may be altered to accommodate employees.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Work Location: In person
