client services manager Jobs

Manager, client relations and Risk Management
The Good Samaritan Society —Edmonton, AB
- $81,267–$112,892 a year
- Full-time
- Microsoft Office
- Bachelor's
- Organizational skills
- Employee assistance program
Quick apply
Client Relations Manager
Sterns Launderers & Dry Cleaners —Charlottetown, PE
- From $45,000 a year
- Full-time
- Customer service
- Analysis skills
- Project management
Quick apply
Client Services Manager
Vitrum Industries —Langley, BC
- Full-time
- CRM software
- Customer service
- ERP systems
- Dental care
Quick apply
Manager, Client Services
Spectrum Health Care —Mississauga, ON
- $65,000–$80,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid sick leave
Quick apply
Credit Manager
Confidential —Remote
- From $100,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Finance
- Dental care
- Paid time off
Quick apply
2d
Client Services Manager, UBC Health
University of British Columbia —Vancouver, BC
- $9,859.25–$15,380.75 a month
- Full-time
- Project management
- Bachelor's
- IT
2d
Manager Client Services
Dynata —Ontario
- Full-time
- Remote
- Management
- Research
- Project management
Client Delivery Manager (1-Year Contract)
Peoples Trust Company —Toronto, ON
- $85,000–$95,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- PMP
- Project management
Client Services Manager
Dragonfly Counselling & Support Centre —Bonnyville, AB
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Dental care
- Paid time off
Client Solutions Manager
Accuristix —Woodbridge, ON
- Full-time
- Sales
- Inventory management
- Customer service
Quick apply
Client Services Coordinator
Carecor Health Services —Toronto, ON
- $40,000–$42,000 a year
- Weekends as needed
- Microsoft Excel
- Customer service
- English
Client Relationship and Operations Manager
Cat & Mouse Recruitment —Kelowna, BC
- From $70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
8d
Hub Manager / Warehouse Manager
RSS Inc. —Etobicoke, ON
- $100,000–$110,000 a year
- Full-time
- CPR Certification
- Management
- Microsoft Office
Quick apply
1d
General Manager
FroBay Touchdown Services —Iqaluit, NU
- $120,000–$150,000 a year
- Full-time
- In-person
- Business
- Leadership
- Paid time off
Quick apply
4d
Project Manager - IT Field Services
Deegican Technologies Inc —North York, ON
- $25–$40 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- Project management
- Work from home
Quick apply
1d
Operations Manager
Options Consulting Solutions —Mississauga, ON
- $70,000–$75,000 a year
- Full-time
- Hybrid work
- Inventory control
- Customer service
- ERP systems
Quick apply
11d
General Manager - West
Indigo Park Canada —Mississauga, ON
- $100,000 a year
- Full-time
- Bilingual
- English
- Bachelor's
Quick apply
5d
Client Services Representative
Strategic Wealth Preservation Ltd. —Montréal, QC
- $50,000–$53,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- High school diploma or GED
- Profit sharing
- Designated paid holidays
Quick apply
3d
Customer Service Manager
Agilus Work Solutions —Barrie, ON
- $120,000 a year
- CRM software
- Customer service
- Quality Control
- Profit sharing
- Paid sick leave
Quick apply
Client Services Manager - Visa Direct, cross-border payments
Visa Canada Corporation —Toronto, ON
- $105,710–$155,710 a year
- Full-time
- Hybrid work
- Medicine
- Doctoral degree
- Sales
- Employee stock purchase plan
- Dental care
3d
Client Success Manager - Fully Remote
Impact Clients —Toronto, ON
- $8,000–$12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Client Experience Manager
Hermès Paris —Toronto, ON
- $90,000–$110,000 a year
- Weekends as needed
- Bilingual
- Management
- English
- Disability insurance
- Dental care
Manager, Client Services
MOZ Group —Ottawa, ON
- Full-time
- Contracts
- Business
- Leadership
- Paid time off
4d
Customer Success Manager, Merchant Services
Versapay —Remote
- $90,000–$100,000 a year
- Full-time
- Remote
- Marketing
- ERP systems
- Bachelor's
Quick apply
Manager of Professional Services
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Management
- Leadership
- Communication skills
- Paid time off
8d

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Manager, client relations and Risk Management

The Good Samaritan Society
Edmonton, AB

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
On-site gym
Company pension
Company events
Employee assistance program
On-site parking

Skills

Microsoft Office
Bachelor's
Organizational skills
Business continuity planning
Business
Communication skills
Time management

Full job description

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949. We are faith-based, not-for-profit organizations committed to creating safe, comfortable communities where individuals experience caring, belonging, and purpose.

Reporting to the VP and Chief Quality Officer (CQO) the Manager Client Relations and Risk Management is the initial point of contact for patient/family/staff who contact client relations. This position acts in accordance with the Mission, Vision and Values, demonstrating a professional, respectful, compassionate demeanor.
Client Relations role provides residents/clients, their caregivers, staff and other healthcare partners' assistance and support when raising and handling issues and concerns. This position manages the complaint intake and event management process according to current policies and standards and serves as a proactive resource/conduit for concern and complaint resolution.

The position serves as a central resource for information concerning resident’/clients rights and responsibilities and facilitates communication of the issues to the appropriate internal staff member, ensuring a timely and complete follow up. The primary goal of the Coordinator Client Relations is to ensure that resident/client receive the best possible customer service while upholding the organizations, vision, mission, values and purpose

This role works in a highly confidential setting which has a high profile with both external and internal customers. The Coordinator Client Relations is required to become familiar with and utilize the Good Samaritan Policies and Procedures and relevant legislation such as: Health Information Act, Freedom of Information and Protection of Privacy Act

The Manager, Client Relations and Risk Management is accountable for risk management registrar and compliance, including the development and management of Business Continuity requirements within Good Samaritan.

The Manager is responsible for risk management and business continuity functions to enhance and protect organizational value by providing stakeholders with risk-based, objective and reliable information. This is accomplished by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.

This role provides oversight of the enterprise risk management framework and works closely with senior leadership to ensure that the Good Samaritan’s approach to integrated risk management is sound, relevant and effective.
Educational and other Qualifications

A university undergraduate degree in health related discipline related field is required
Business continuity management certification is an asset
Risk management certification or education is an asset

Work Experience

Minimum 2 years’ experience in a health care environment, preferably in continuing care or seniors health.
Member in good standing with the applicable governing professional regulatory body
Experience in business continuity management best practices, protocols and standards preferred

Knowledge, Skills, and Abilities

Has excellent attention to detail, and exceptional listening skills.
Has excellent attention to detail, and exceptional listening skills.
Ability to work independently using sound judgement to evaluate and prioritize concerns
Ability to manage multiple concerns/situations within tight deadlines; excellent time management and organizational skills
Ability to work in a stressful, active area and deal with frequent interruptions.
Must handle all contacts with tact and diplomacy and excellent communication skills.
Must be flexible and adaptable to change.
Knowledge of relevant legislation pertaining to resident/client care and health information
Knowledge of resident/client rights and responsibilities as supported in policy, and customer service principles
Knowledge of Accreditation Canada and other provincial/ regional heatlh authority regulatory standards
Proficiency in data analysis and statistical trending
Knowledge of Good Samaritan operations, quality, risk, and performance management principles
Self-motivated, able to work independently and within a team
Demonstrated knowledge and commitment to continuous quality improvement
Demonstrated ability to handle confidential information with discretion and professionalism
Working knowledge of MS Office suite

Good Samaritan is committed to upholding the values of diversity, equity, inclusion, and reconciliation in the workplace at all levels of the organization, as well as in the delivery of our services. We encourage applications from people of all backgrounds including, but not limited to, Indigenous peoples, racialized groups, people with disabilities, and people from the 2SLGBTQ+ community.

Job Types: Full-time, Permanent

Pay: $81,267.00-$112,892.00 per year

Benefits:

Company events
Company pension
Employee assistance program
Extended health care
On-site gym
On-site parking

Ability to commute/relocate:

Edmonton, AB T6C 4G8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Member in good standing of applicable professional regulatory body?
Are you legally entitled to work in Canada?

Education:

Bachelor's Degree (preferred)

Experience:

health care environment: 2 years (preferred)

Licence/Certification:

Risk management certificate (preferred)
Business Continuity management certificate (preferred)

Work Location: In person

Quick apply

Refine Your Search

Manager, client relations and Risk Management

Client Relations Manager

Client Services Manager

Manager, Client Services

Credit Manager

Client Services Manager, UBC Health

Manager Client Services

Client Delivery Manager (1-Year Contract)

Client Services Manager

Client Solutions Manager

Client Services Coordinator

Client Relationship and Operations Manager

Hub Manager / Warehouse Manager

General Manager

Project Manager - IT Field Services

Operations Manager

General Manager - West

Client Services Representative

Customer Service Manager

Client Services Manager - Visa Direct, cross-border payments

Client Success Manager - Fully Remote

Client Experience Manager

Manager, Client Services

Customer Success Manager, Merchant Services

Manager of Professional Services

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