We are currently recruiting for a Director, Clinical Operations
Employment: Full-time permanent
Schedule: Days (occasional evenings and weekends may be required)
FTE: 1.0
Location: CarePoint Health – 2695 North Sheridan Way, Suite 120, Mississauga, ON. Travel will also be required to work at other CarePoint Health sites within Mississauga
Salary: $104,040.00 - $122,400.00 per year and a comprehensive benefits package (HOOPP)
Who we are?
CarePoint Health (CPH) is an integrated primary care hub consisting of a team of over 90 community affiliated physicians and allied health professionals working together to improve the health and wellness of the Mississauga communities.
CPH’s mission is to improve health outcomes for our community through partnerships in a culture of innovation. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.
At CPH we support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients’ physical health, mental health and social determinants of health.
CPH is also the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program in Brampton, Halton and Mississauga. OSP offers adults (18+) in Ontario free, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.
What is this role?
The Director, Clinical Operations will lead a dedicated group of health care and administrative professionals, maintain effective/efficient daily operations and ensure the provision of high-quality services to clients in keeping with CPH values and the health priorities of the communities we serve. As a key member of the senior management team, the incumbent is accountable for the effective management of resources and operational service delivery across multiple clinic sites and represent/reflect the high-quality work and integrity of CPH at all times. The Director, Clinical Operations will lead a team of Clinical Managers and Office Manager which includes a portfolio of service delivery and support teams (clinical, medical support, facility operations). The incumbent will work with the leadership team to provide leadership and direction on strategies, planning, implementation and assessment of initiatives across the organization.
The CPM plays an important role within the FHT operations. The CPM collaborates closely with the Executive Director and the Lead Physician in the design, implementation and evaluation of FHT clinical programs and services. He/she acts as the direct report of the FHT clinical staff and represents the Executive Director with regards to the day-to-day management of the FHT clinical operation.
The candidate should be an enthusiastic and motivated professional seeking to contribute to the development, implementation and evaluation of various programs and services as well as participate fully in the delivery of comprehensive primary care.
Responsibilities:
Reporting to the Executive Director and working in close collaboration with the Sr. Director, Strategic Programs and Quality Improvement, and the Clinical Director, Physician, your key responsibilities would include:
Quality & Clients:
· Assuring programs and services are aligned with mission, vision, values and strategy and are relevant to and effective for clients served.
· Leading planning, implementation and monitoring of new services and programs including supporting clinical managers and office manager with change management and ensuring that new service offerings are well integrated current programs.
· Establishing and documenting quality processes that demonstrate routine evaluation and are in keeping with quality management standards so as to provide evidence to guide changes in policy, process and standards for programs and services.
Operations & Planning:
· Providing senior operational leadership for the client facing clinical operations of the organization.
· Ensuring smooth and effective client-facing clinic operations for all programs/services offered by CPH across all locations.
· Planning, monitoring and managing the necessary resources (human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner.
· Working with the Sr. Director, Strategic Programs and QI, build relationships with partners and community organizations required to meet the goals of the programs.
· Provide direction, leadership, advice, and support to internal team members to ensure that identified programs are developed and transitioned to operations.
· Represent CPH on relevant program planning committees and working groups related to the implementation and operations of health services.
· Complying with CPH policies, processes and standards and developing/revising processes as needed.
· Participating and leading the development and implementation of select Strategic Plan components relevant to quality and operations of the CPH’s healthcare programs and services.
· Leading the development, implementation and achievement of Strategic and Operational Plans for CPH’s healthcare programs and services.
· Ongoing monitoring of programs and services to mitigate risk and minimize errors and negative consequences.
· Attending and reporting to the Board of Directors as appropriate and supporting relevant Board Committees as required.
Human Resources:
· Oversee the planning, recruiting and managing the necessary talent to deliver on strategic and operational objectives within the portfolio.
· Provision of a healthy, engaging and safe workplace for all employees, students and clients
· Working with their management team, developing, maintaining and implementing a variety of people initiatives to ensure high performance of staff and effective service to clients.
· Working with clinical managers and HR, develop and implement on-boarding processing particularly for new service offerings and newly created roles.
· Supporting staff performance, development, and capacity building to ensure optimal service delivery for clients.
· Coaching and supporting direct reports (clincal managers and office managers).
· Awareness and current knowledge of relevant legislation and regulatory bodies related to the Clinical Services portfolio (e.g., regulatory colleges, privacy legislation, etc.).
Financial Management:
· Monitoring and managing relevant budgets and resources to ensure provision of high quality service and financial accountability.
· Ensuring compliance with financial and operational policies, processes and standards
· Participating in the annual operating and capital budget process for CPH.
· Participating in the preparation of applications and proposals to secure funding, as appropriate
· Other relevant duties as assigned.
Qualifications:
-Regulated professional with management/supervisory experience, preferably in community care; or post-secondary education in health, business, social sciences or related disciplines, complemented by significant management/supervisory experience in a healthcare setting
- Experience in program development, implementation, monitoring and evaluation
-Graduate degree in Health Sciences, Management or recognized and relevant equivalent work experience.
-Minimum of five (5) years progressively senior management experience, preferably in a clinical and/or community-based health care organization.
-Regulated Health Professional designation strongly considered an asset.
-Knowledge of community-based health care/ primary care with particular insight into needs/issues of priority populations are strong assets.
-Demonstrated excellent leadership skills with a track record of managing change effectively.
-Expert people manager with proven skills in budgeting, managing operational finances and effective resource management.
-Significant experience in program planning and evaluation as well as advanced capabilities in continuous quality improvement.
-Proven history of accomplishment and achieving desired results and outcomes.
-Demonstrated excellent communication, interpersonal and organizational skills with ability to work effectively with a variety of internal and external stakeholders.
-Excellent conflict resolution, risk management, critical thinking, facilitation, and presentation, skills.
-Strong data analysis skills and ability to utilize data to support change and quality initiatives.
-Knowledge of applicable regulations and legislation (e.g. RHP Act, OH&S Act, and PHIPA).
-Competency with Microsoft Office applications and previous experience with EMR database required.
-This position will be based out of multiple CPH sites and travelling will be required.
-The position may require evenings and/or weekend work or during the holidays.
-Must be able to work effectively and balance job requirements in a fast paced, multi-faceted environment responding promptly to all communication.
-Valid driver’s license and own vehicle required.
-A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required.
-Be able to maintain confidentiality in the workplace and within the community.
-Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Why CarePoint Health?
· Excellent benefits package and pension plan (HOOPP)
· Professional development days and allowance to support ongoing learning.
· Innovative, collaborative, and supportive team environment
· Work culture that promotes work-life balance and life-long learning
· A community of healthcare professionals on site
· Opportunities for collaboration and leadership and innovative projects
At CPH we are developing and implementing a new model of primary care for the future. Being part of CPH means that you will have the opportunity to contribute to building a patient centered, partnership based and innovative model of care.
Are you ready to join an extraordinary team and do the best work of your life?
CarePoint Health offers employees a fully comprehensive benefits package and pension plan. Compensation for the role will be aligned with candidate’s skills and experience and within the budget of CPH.
Application:
Interested candidates are invited to submit a cover letter and resume to Human Resources
Please note, only those candidates selected for an interview will be contacted.
CPH is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
Job Types: Full-time, Permanent
Pay: $104,040.00-$122,400.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Mississauga, ON L5K 2N6
