25 Best customer service representative jobs in edmonton, ab (Hiring Now!)

Customer Service Representative
Canadian National Railway —Edmonton, AB
Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled.
13h
Customer Service Representative
Fix Auto —Edmonton, AB
You'll be responsible for organizing and filing paperwork to ensure smooth operations. *Sales Processing:* Experience with processing sales on point-of-sale…
$18–$22 an hour
Quick apply
1d
Customer Service Representative
Independent Jewellers —Edmonton, AB
Accurately processing sales transactions and repair requirements. Delivering a positive, personal, professional experience to all customers.
Quick apply
1d
Customer Service Representative
Pioneer Oilfield Rentals —Edmonton, AB
A valid Driver’s License, clean abstract. Follow up on orders and provide delivery updates to customers. Good communication skills, excellent telephone manner…
Quick apply
1d
CSR Licensed Insurance Agent (Sales)
Millennium Insurance Corporation —Sherwood Park, AB
High degree of emotional intelligence and empathy. They will also actively seek development opportunities and continuously adapt to industry changes to stay…
Quick apply
Customer Experience Representative - Technical Support
BIS Safety Software —Sherwood Park, AB
Responding to telephone and email inquiries from individuals utilizing our online software. Creating cases for new features and solutions for our development…
$20–$24 an hour
Quick apply
Client Services Representative
Tronia Systems —St. Albert, AB
Document support inquiries and maintain customer billing within the internal system. Support inquiries are handled by phone and email and each of our client…
$52,000–$54,000 a year
Quick apply
6d
Customer Service Specialist (Facilitator)-Bilingual (FR/EN)
Paladin Airport Security Services —Edmonton, AB
Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness. Fluent and French and English.
$60,000–$65,000 a year
Quick apply
Bilingual Customer Service Representative
GoodMorning.com —Edmonton, AB
Handle incoming and outgoing customer service calls, emails, texts, live chats and third-party market support. Meet the minimum target for KPIs based on level.
$22–$29 an hour
Quick apply
5d
Travail à domicile Canada Service à la clientèle et/ou ventes ou support te
Concentrix —Alberta
Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du…
$17–$21 an hour
Quick apply
9d
Customer Service Representative
Strongco —Acheson, AB
Call on and visit prospect and existing customers to establish a relationship and offer parts & service solutions to grow the revenue of the assigned area of…
Quick apply
Office Administrator/Client Service Representative - Environmental Industry
Osprey Scientific Inc. —Edmonton, AB
Administrative Tasks: Perform general office duties such as answering phones, managing emails, greeting and assisting walk in clients, filing and data entry.
$20–$21 an hour
Quick apply
6d
Bilingual Customer Service Representative - AMRE
Wolseley —Edmonton, AB
Be a friendly and professional first point of contact for customers. Assist with daily customers service duties when needed. Good memory for product codes.
Quick apply
7d
Customer Service and Retail Associate
Garage Strategies —Edmonton, AB
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Serves customers by helping them select products.
$18–$20 an hour
Quick apply
4d
Guest Services Representative
Carrie'l Salon & Spa —Edmonton, AB
Executing standard telephone procedures using appropriate etiquette and scripting. They play a crucial role in the experience of our guests and the relationship…
$16–$19 an hour
Quick apply
6d
Customer Service Representative (Edmonton South)
Trail Appliances Ltd. —Edmonton, AB
Assist and greet all customers (in person and on the phone). As the Customer Service Representative, you excel at providing exceptional service and solutions to…
$16 an hour
Quick apply
Customer Service Agent
Western Drug Distribution Centre —Edmonton, AB
Answer incoming calls from veterinary hospitals. Setting up virtual share meetings to educate and train staff members on anything related to the functionality…
From $20 an hour
Quick apply
17h
CSR - Customer Service Representative
Logic Mechanical Inc. —Edmonton, AB
As a Customer Service Representative and Dispatcher at Logic, you will be the first point of contact for our clients, handling inquiries, scheduling…
$18.00–$26.55 an hour
Quick apply
8d
Customer Service Representative
Docap Distribution —Edmonton, AB
EDMONTON, AB: reliably commute or plan to relocate before starting work (required). Preparing customer quotes and keeping a quote log.
$18.62–$19.78 an hour
Quick apply
1d
Receptionist
Carstar Parsons —Edmonton, AB
The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. Front desk: 1 year (required).
$18–$20 an hour
Quick apply
4d
Customer Service Representative
Copart —Nisku, AB
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
$22.38 an hour
Quick apply
6d
Guest Service Agent
Sandman Hotel Group —Edmonton, AB
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred. Respond to telephone, e-mail, and in-person inquiries…
Quick apply
Guest Service Agent (Casual)
FAIRMONT —Edmonton, AB
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof.
Quick apply
6d
Customer Service Representative
Print Machine —Edmonton, AB
Collaborate with coworkers in customer service and production to ensure every project is completed to customers satisfaction. Order entry and order processing.
From $18 an hour
Quick apply
6d
Customer Service Representative
Evolve Strength North —Edmonton, AB
Previous customer service, and sales experience. Customer service: 1 year (preferred). Create a positive connection and friendship with everyone who enters our…
$15 an hour
Quick apply
4d

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Customer Service Representative

Canadian National Railway Edmonton, AB

Apply Now

Job details

Full-time 13 hours ago

Skills

Bilingual
Microsoft Word
French
Microsoft Excel
Customer service
Call center
Writing skills
English
Microsoft Office
Typing
Communication skills

Full job description

Role

The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.

The Customer Service Representatives are part of the customer team, taking direction from the Supervisor and Senior Customer Service Representative on priorities and performing activities required to meet our customer’s needs. The Customer Service Representative will perform specialized tasks requiring time and attention. An example of these duties may include producing reports, assisting the customer with Diversions and overloads, and bad orders. The Customer Service Representative will interact directly with the customer or through the Senior Customer Service Representative.

Critical Performance Areas

Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled. This includes handling requests or working with other stakeholders (ex. ETC, OS, Claims) to complete tasks. Work with Senior Customer Service Representatives and Supervisor to escalate as required.

Communicate, monitor and advise customers on problems areas, service exceptions, special requests and update necessary logs, forms or systems, as required.

Assist the customer in specific activities, such as diversions, transloads, way billing issues, inbound load rejects, imbalanced/overload cars, bad order cars, holiday schedules, etc.

Run various systems inquiries (ex. SRS, Business Objects, CSI) obtaining status on shipments and empty equipment. Compile and analyze data.

As required, monitor fleet location, traffic status, updating work orders as needed, identifying exceptions and shortfalls.

Other duties as assigned and required.

Success in the call center environment may be measured by:

Wait time for initial contact

Length of time required during interaction to reach resolution

Ability of the CSR to impart relevant knowledge on the first contact

CSR scorecard

General customer service perception (measured by surveys)

Additional measurements as required

Working Conditions

Expected: 25-30% on phone with Customer. Expected to remain professional when faced with difficult situations.

Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering customer inquiries.

Shifts are assigned based on seniority. Some shifts will require shift work (day shift, afternoon shift, night shift, weekends, and holidays).

High team-interdependence expected.

Must be able to work without constant, direct supervision.

Employment Requirements

Postsecondary preferred. Equivalent experience may be considered.

Previous Customer Service position and Call center experience (min. 1 year full time)

Excellent verbal, reading comprehension and writing skills in English (fluent French and English in Montreal).

Excellent communication & customer service skills.

Assets

Proficiency in the use of Microsoft Office, Word and Excel with a minimum typing speed of 30 words per minute.

Courteous telephone manner is required.

Good working knowledge of North American geography and train operations.

Must be reliable and flexible.

Experience working with external and internal customers and vendors.

Candidates will be assessed as suitable and adaptable through assessment processes. Candidates will also be required to pass new qualification testing to hold position.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Apply Now

customer service representative jobs in edmonton, ab

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

CSR Licensed Insurance Agent (Sales)

Customer Experience Representative - Technical Support

Client Services Representative

Customer Service Specialist (Facilitator)-Bilingual (FR/EN)

Bilingual Customer Service Representative

Travail à domicile Canada Service à la clientèle et/ou ventes ou support te

Customer Service Representative

Office Administrator/Client Service Representative - Environmental Industry

Bilingual Customer Service Representative - AMRE

Customer Service and Retail Associate

Guest Services Representative

Customer Service Representative (Edmonton South)

Customer Service Agent

CSR - Customer Service Representative

Customer Service Representative

Receptionist

Customer Service Representative

Guest Service Agent

Guest Service Agent (Casual)

Customer Service Representative

Customer Service Representative

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