25 Best delivery manager jobs in Mississauga, ON (Hiring Now!)

Manager, IT Service Delivery
Litcom Consulting Inc. —Mississauga, ON
The role’s primary duty will be to lead the Service Desk & Desktop Support teams with a focus on the development of continuous improvement plans, strategic and…
Quick apply
Delivery Driver - Warehouse Manager
Inter-Co & Canadian Washroom Products —Burlington, ON
Ensure that all orders are received, packaged, and shipped properly. Ensure that the warehouse is in good operating order at all times.
Quick apply
2d
Manager, Technical Delivery System (3 years)
Legal Aid Ontario —Toronto, ON
A bachelor's degree in Computer Science or similar; advanced degree (master’s or higher) is preferred, however we recognize and value diverse educational…
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HR Delivery Center Manager
KPMG —Vaughan, ON
Bachelor’s degree in HR or related field. Ability to deal with sensitive materials with a high degree of tact and discretion. CHRP or CHRL is an asset.
$76,500–$115,000 a year
13d
delivery drivers supervisor
G & P logistics ltd. —Scarborough, ON
Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for persons with disabilities.
$38.08 an hour
delivery drivers supervisor
Sundine Produce Inc. —Mississauga, ON
Plan, organize and oversee operational logistics of the organization. Experience: 1 year to less than 2 years. Transportation route and crew schedulers.
$37 an hour
AMS Service Delivery Manager, ServiceNow
Deloitte —Toronto, ON
Strong client relationship skills such as identifying and communicating issues and risks, presenting progress of our workplans and service level commitments,…
Learning Technology Service Delivery and Release Lead
AstraZeneca —Mississauga, ON
Bachelor’s degree in computer science, information technology, or related field or equivalent experience. Develop and implement strategies to facilitate the…
Senior Delivery Lead
Scotiabank —Toronto, ON
Bachelor Degree or higher in computer engineering, information sciences, business or other related field. Competitive Rewards program including bonus, flexible…
13d
Client Delivery Manager
Insight Enterprises —Mississauga, ON
As a Client Delivery Manager, you will focus on successful customer experiences and will directly interact with our customers, Service Delivery, Practice teams,…
12d
Senior Delivery Manager - Global Wealth Management
Scotiabank —Toronto, ON
7+ years of technology project management experience leading large cross-functional/cross-regional teams on major organizational projects primarily dealing with…
7d
delivery drivers supervisor
KWG COURIER —Hamilton, ON
Ensure health and safety regulations are followed. Train or arrange for training. Co-ordinate and schedule activities. Hours: 40 hours per week.
$32.50 an hour
Customer Service Manager
Qualitrol —Mississauga, ON
Assist staff members to develop their career through objective and development plan setting and review. Manage Customer Service to ensure accurate quoting,…
Customer Service Team Lead
Bally's Canada —Toronto, ON
We seek a professional Call Center Team Leader to provide training, guidance and support to our CSR team as they work to deliver our customers with the best…
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4d
delivery drivers supervisor
Alpha Auto Carrier —Scarborough, ON
Ensure health and safety regulations are followed. Train or arrange for training. Recommend measures to improve work methods. Hours: 30 to 40 hours per week.
$38 an hour
Sr. Director, Delivery Lead (Hybrid)
Broadridge —Toronto, ON
Collaborate with internal Client Services, PMO, Development, Technology, and Account Management teams to establish project plans and execution of strategies of…
Team Leader/Mover - North York
Ferguson Moving —Toronto, ON
Proven experience in a leadership role within the moving industry or a related field. Comprehensive training and development to support your growth as a leader.
$26–$33 an hour
Quick apply
Senior Engineering Delivery Manager
State Street —Toronto, ON
Thorough understanding of project/program management techniques and methods. Knowledge of MS Office and program/project management software (MS Project, Jira…
Senior Manager Pension and Benefits Delivery, GHR (Bilingual: Spanish)
Scotiabank —Toronto, ON
Leads and oversees the delivery of the Bank’s Canadian Benefits Plan, Absence Management and Global Retirement and Savings Plans ensuring business strategies,…
12d
Circulation & Customer Service Manager
The Successful Investor —North York, ON
Work with the team to develop/update the departments’ business contingency plans annually. Post-secondary college or university diploma/degree in Business or…
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6d
delivery drivers supervisor
Parts LogiQ —Scarborough, ON
Education: Secondary (high) school graduation certificate. Dispatch bus drivers and monitor routes. Ensure health and safety regulations are followed.
$37.50 an hour
Principal Project Manager - Alternative Delivery (DB)
Parsons —Oakville, ON
Oversee the development of detailed documents including plans and calculations for the assigned project scope. Coordinates work with other managers and staff.
Digital Delivery Lead
Bechtel —Toronto, ON
Manage Digital Twin and Asset Information Models: Oversee the development, implementation, and management of Digital Twin and Asset Information Models to…
5d
Technology Delivery Lead
TD Bank —Toronto, ON
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement…
$91,200–$136,800 a year
13d
GIS Delivery Team Lead
JANA Corporation —Aurora, ON
On the path of Unmatchable Client Experience, the GIS Delivery Team Leader collaborates with the project team and the Principal Engineers to support the…
Quick apply
2d

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Manager, IT Service Delivery

Litcom Consulting Inc. Mississauga, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Dental care
Paid time off
Vision care

Skills

Microsoft Windows Server
Knowledge management
Micros POS
TCP
ITIL Certification
Operating systems
Computer repair
Computer Science
Management Information Systems
SCCM
Customer service
LAN
Quality management
Windows
Analysis skills
Project management
Bachelor's
Computer hardware
Human resources
WAN
Computer Information Systems
ServiceNow
TCP/IP
Leadership
Communication skills
Adobe Acrobat
Intune
VPN

Full job description

About Our Client:

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. They are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

JOB SUMMARY

Reporting to the Sr. Manager, IT Service Management will be an experienced individual with hands-on technical & process experience with leading and managing services provided by the Service Desk including service desk strategies, ITIL best practices, and quality initiatives.

The Manager, IT Service Delivery will be a champion of End User Services leading practices across a dynamic enterprise and will contribute to the development and execution of enhanced service delivery. The role’s primary duty will be to lead the Service Desk & Desktop Support teams with a focus on the development of continuous improvement plans, strategic and operational initiatives, and service desk technology solutions to improve overall customer experience.

This position requires deep experience in Service Desk best practices, including queue management, quality management, knowledge management, and continual improvement. This role requires strong problem-solving and analytical skills and must ensure both operational stability and End-User satisfaction

DUTIES AND RESPONSIBILITIES

Lead all operational and daily activities of assigned resources to ensure customers receive an effective and timely resolution of all issues in compliance with the established SLAs.
Identifying, and implementing opportunities to automate repeatable tasks to streamline Service Desk and self-service operations.
Ensure proper management, prioritization, and triage of incoming tickets.
Monitor the daily volume of tickets generated and help prioritize the backlog to ensure it is kept at a minimum, and all issues and requests are resolved promptly with the highest customer satisfaction.
Research, Identify, and adjust key service level targets, metrics, and reports that measure the quality and effectiveness of services.
Evaluate performance regularly to ensure an elevated level of client satisfaction, and quality and ensure the majority of the tickets are resolved at first contact.
Ensure that ITIL processes tickets are reviewed and approved according to the approved process.
Lead the day-to-day operations of the IT Service Desk with a strong emphasis that all processes used by the Service Desk are thoroughly documented, audited, maintained, and followed.
Create dashboards regarding ticket trends, service level agreements, and average ticket resolution time, and develop metrics to evaluate technical issue response time and resolutions.
Responsible for the development, and maintenance of standardized work practices and processes that support IT Service Desk & End User Device Management activities including deployment and technical management of End User Device refresh strategies to maintain currency and reliability of desktop devices.
Must be able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. You must be available to work, as required, in the event a Major Incident is identified requiring resolution facilitation and/or communications.
Foster a positive work environment, providing technical and professional mentorship to team members and building strong business and employee relations.
Provide technical hands-on support of the user desktop environment including Windows 10, O365, Adobe Acrobat, and Collaboration technologies such as Zoom, Teams, Jabber, etc. Work with AD or Windows Server 2016 and higher.
Create training plans/documentation and provide live training for IT Systems used by Bayshore employees. Capture relevant documentation within the Knowledge Base in ServiceNow.
Provide in-depth technical expertise and support across the lifecycle management of all endpoints such as Desktops, Laptops, Micros, iPhones, Androids, Conference Room Equipment, etc.
Provide inventory control and lifecycle asset management for end-user computing devices. Participate in inventory integrity audits and reviews, prepare detailed reports for inventory validation, and execute asset procurement activities.
Work with relevant IT and Business stakeholders as part of broader technology initiatives and implementations playing a service deployment role such as OS upgrades, security software upgrades, major app rollout, and hardware upgrades.
Ensure timely and accurate entry of data into all incidents, change or request tickets, assets , and licenses.

Other

Participate in ongoing internal and/or external continuing professional development activities
Adhere and enforce Bayshore Policies and Procedures.
Participates in proactive Health & Safety activities while performing all duties. Is responsible for notifying immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

SKILLS AND QUALIFICATIONS

Completion of a Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related discipline – or a combination of education, training, and experience deemed equivalent.
Minimum 5+ years of Service Desk Management Experience.
ITIL v3/v4 Foundation Certificate is a must. ITIL Intermediate certifications are an asset.
Solid understanding of network (WAN, LAN, VPN), telephony systems, and print services. Demonstrated knowledge and skills with PC Operating Systems, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration)
Strong domain knowledge of SCCM, AD, Exchange, ServiceNow, Windows 10, Intune, Asset Management and M365
Excellent understanding of the organization’s goals and objectives.
In-depth knowledge of applicable data privacy practices and laws.
Strong understanding of human resource management principles, practices, and procedures.
Strong understanding of project management principles.
Experience in creating, implementing, and driving continual service improvement plans through workflow automation including Shift-Left strategy and frameworks.
A general understanding of a variety of best practices including project management, Agile, Lean, Six Sigma etc.
Must be available to work onsite at least 3-4 days per week to support team collaboration and operational needs.

Other Skills and Abilities

Strong leadership skills. Excellent written and oral communication skills. Excellent interpersonal skills.
Ability to conduct and direct research into IT issues and products as required. Ability to present ideas in business-friendly and user-friendly language.
Ability to perform general mathematical calculations to create business cases, budgets, etc.
Highly initiative-taking and directed. Strong attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment.
A preference to work in a fast-paced environment and be a member of a closely-knit, high-performance team. Self-motivated with a strong tolerance to ambiguity and change.

Job Types: Full-time, Permanent

Benefits:

Dental care
Paid time off
Vision care

Experience:

Service Desk Management?: 5 years (required)

Licence/Certification:

ITIL v3/v4 Foundation Certificate (required)

Work Location: Hybrid remote in Mississauga, ON L5K 2L3

Quick apply

delivery manager jobs in Mississauga, ON

Manager, IT Service Delivery

Delivery Driver - Warehouse Manager

Manager, Technical Delivery System (3 years)

HR Delivery Center Manager

delivery drivers supervisor

delivery drivers supervisor

AMS Service Delivery Manager, ServiceNow

Learning Technology Service Delivery and Release Lead

Senior Delivery Lead

Client Delivery Manager

Senior Delivery Manager - Global Wealth Management

delivery drivers supervisor

Customer Service Manager

Customer Service Team Lead

delivery drivers supervisor

Sr. Director, Delivery Lead (Hybrid)

Team Leader/Mover - North York

Senior Engineering Delivery Manager

Senior Manager Pension and Benefits Delivery, GHR (Bilingual: Spanish)

Circulation & Customer Service Manager

delivery drivers supervisor

Principal Project Manager - Alternative Delivery (DB)

Digital Delivery Lead

Technology Delivery Lead

GIS Delivery Team Lead

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