After-Hours Coordinator - Full Time
Education & Experience
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position
Requirements
Skills
- Must demonstrate experience and knowledge of the challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational, and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations
Roles and Responsibilities
Client
- Assists in planning supervised family visitations.
- Transports clients to medical, dental, or other necessary appointments as needed.
Management and Staff
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers in managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in-person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in person if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
Administration
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in the Services Department's general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with the Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety, and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties
Job Type
Work Remotely
Job Type: Full-time, Contract-base
Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs
Pay Grade
Starting salary: $32.00 per hour during probation which is 6 month and $34.00 after successfully passing the probation.
Schedule
- Monday to Friday (8 PM-4 AM) (8h shifts)
- Between 4-6 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)
Position 2
- Monday to Friday (10 PM-6 AM) (8h shifts)
- Between 4-6 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)
Benefits
- Dental care, Extended Health Care, Vision Care, RRSP, LTD
Note: Benefits will start following successfully passing an interim evaluation 3 months after the start of probation.
Work Location
The head office is in Vancouver but the position requires daily traveling in the Lower Mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date: As soon as possible
Please mention if you can work in either positions or only one of them.
THIS IS A NON-UNION POSITION
Job Type: Full-time
Pay: From $32.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Application question(s):
- If you get this position, are you planning to work somewhere else during weekdays or in the afternoon ?
- Do you have any work experience as a night shift manager ?
- Do have any experience working with vulnerable clients ?
- Do you have any limitations driving at night or on rainy, foggy weather conditions ?
Licence/Certification:
- Class 5 driver's license with no restrictions (required)
Work Location: In person
Application deadline: 2024-10-10
