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Service Supervisor, Crawler Cranes & Deep Foundation Equipment

Liebherr-Canada Ltd.
Abbotsford, BC

Apply Now

Job details

Full-time

Benefits

RRSP match
Paid vacation

Skills

Microsoft Word
Microsoft Excel
Customer service
Engineering
Microsoft Office
Supervising experience
Organizational skills
Communication skills
Driving Licence

Full job description

Join a dynamic team as a Service Supervisor for our Crawler Crane and Deep Foundation Equipment division.

Are you known for your organizational skills, leadership, and attention to detail? This position is for you! We are looking for a passionate Service Supervisor to lead all customer service–related operations, both in the workshop and in the field. From managing service calls and work orders to coordinating repairs, equipment logistics, and service contracts, you will play a key role in ensuring customer satisfaction. You will also work closely with various internal and external stakeholders, while actively contributing to the department’s business development.

If you are results-oriented, and looking to grow in a stimulating technical environment, join us and help drive our division forward.

Note: This position is 100% on-site.

Responsibilities

Adhere to safety requirements as per company policies
Handle calls for service department including service issues, scheduling customer equipment for service and concerns of scheduled customer meetings
Manage work orders including the opening and closing of work orders, factory generated modifications and campaigns, accurately by ensuring that labor, parts, subcontracted repairs, lubricant, supplies and parts credits are accurate and work invoicing is done in accordance with company policies and key performance indicators
Work in conjunction with the technical and warranty teams to resolve customer warranty and claims issues
Coordinate equipment movement and float moves
Organize factory generated modifications and campaigns
Business development for the service department, field and shop
Maintain and organize orientation and site access requirements
Advise on technical training requirements for Service Technicians
Review and approve service reports and work orders
Manage service department purchasing, verify third party payables, and invoice process
Coordinate contractors for field and shop
Maintain service department documentation and prepare quotations
Coordinate and maintain service contracts including monthly billing
Coordinate service vehicle fleet maintenance
Perform other related tasks

Competencies

At least 3 years of supervisory experience
Experience in the heavy equipment industry is preferred
Experience in engineering or education in engineering will be considered an asset
Valid driver's license in the province of employment
Willingness to travel locally, nationally or on occasion internationally up to 25% of the time for training purposes
Must have strong organizational and interpersonal skills
Must have experience in the areas of administration, purchase orders and customer service
Excellent customer relationship skills
A dynamic and positive attitude focused on teamwork with an ability to work independently
Ability to interact at all levels of the company and with customers
Strong communication and organizational skills required
Proficiency in Word, Excel (MS Office Suite) is essential

Our Offer

Competitive wages
Extensive benefits with employer paid premiums starting day 1
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3000 annual allowance for continuing education
$600 annual safety boot & $400 safety glasses allowance*
International training & development work opportunities for select roles*
And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location

Liebherr-Canada Ltd.

34295 Farmer Rd

V2S 7M4 Abbotsford, BC

Canada (CA)

Contact

Natalie Ely

[email protected]

Apply Now

Refine Your Search

Service Supervisor, Crawler Cranes & Deep Foundation Equipment

General Labourer

Construction - Lead Hand - Weekly Pay + Stable Year Round Work

Carpenter

Coating Technician (Industrial) - Training Provided

Carpenter Journeyperson

Electrical Technician - Bar W

Shop Hand

Service Technician - Bar W

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