Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.
The CUPS Greeter is responsible for welcoming individuals to CUPS in person by creating a caring, dignified and trauma informed experience for all clients. This role will welcome all clients accessing CUPS at the main entrance of the buildingand work efficiently with clients with complex concerns to support further connections at CUPS. This role will support triaging needs, wayfinding throughout the building, as well as perform opening and closing duties while ensuring that clients connect to service providers at CUPS successfully. This role will also provide internal team members with client briefings in person or via electronic data systems to increase service efficiency and positive client experience.
Leadership:
- Create approachable, caring and trauma informed environment for clients, guests, and colleague
- Demonstrate outstanding client services through client centered practice and expert client rapport & de-escalation skills
- Contribute to safety and wellness of clients, colleagues, and visitors by remaining up to date on CUPS health & safety protocols
- Promote a culture that reflects CUPS vision, mission, philosophies, and values
- Act as warden for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values
- Act as ambassador of CUPS mission and values both internally and externally
Organizational Alignment and Performance:
- Welcome all guests attending CUPS to be connected to support services, assisting in managing of client flow throughout the building
- Communicate with the front desk Client Navigation and MOA teams to inform of client’s coming into and out of the building
- Maintain a calm, welcoming environment for those accessing CUPS services
- Deescalate, answer questions and support clients making connections at CUPS
- Develop warm and trauma informed relationships with CUPS clients creating consistency in client experience
- Support with creating and maintaining positive interactions onsite at CUPS, deescalating as needed
- Work with Behavioral review committee and CUPS programs closely to review client service plans to ensure clients are supported in a manner that increases ability to continually access CUPS service
- Remain up to date on service plan changes for high needs clients and clients under review of the behavioral review committee
Stakeholder Relations:
- Develop & maintain strong and supportive relationships with CUPS internal program teams, including Medical Office Assistants, Client Navigator and Care Coordinators as well as other health and social program staff. ,
- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Provide caring, reliable, trauma informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network
Background required:
- 1-2 years of previous work experience in the social service sector
- Demonstrated experience providing first point of contact service to diverse variety of clients who may be experiencing mental health, addiction, poverty & trauma concerns
- Training, experience and confidence in de-escalation
- Previous experience working effectively within multidisciplinary team
**Only those selected for an interview will be contacted**
Job Types: Full-time, Permanent
Pay: $48,689.00-$50,617.00 per year
Benefits:
Shift:
Work days:
Application question(s):
- What prompted you to apply to CUPS?
Experience:
- Social service sector: 1 year (required)
- de-escalation: 1 year (required)
- Being first point of contact with diverse clients: 1 year (required)
Work Location: In person
Application deadline: 2024-11-04