help desk analyst Jobs

Help Desk Analyst
Shawnigan Lake School —Shawnigan Lake, BC
- $50,000–$67,275 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
User Support Technician
Youness Canada Immigration —Camrose, AB
- $36 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Technical Support Analyst II (Help Desk)
NPL Canada Ltd. —Vaughan, ON
- $85,000–$95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's
- Mileage reimbursement
- Dental care
Quick apply
1d
Help Desk Engineer - Remote Canada Only
Blue Mantis —Toronto, ON
- $25–$28 an hour
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Junior IT Support Analyst
Group Medical Services —Regina, SK
- Overtime
- Computer Science
- Customer service
- IT
Quick apply
3d
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- $52,400–$68,800 a year
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Disability insurance
- Dental care
9d
Application Developer
Stantec —Edmonton, AB
- $89,200–$137,100 a year
- Temporary
- Oracle
- Customer service
- Java
- Wellness program
- Employee stock purchase plan
Product Manager
PropTx Innovations Inc —North York, ON
- $90,000–$110,000 a year
- Overtime
- Computer Science
- PMP
- Engineering
- Dental care
- Paid time off
Quick apply
Programmer Analyst - Winnipeg, MB
Paterson Grain —Winnipeg, MB
- Full-time
- Databases
- SQL
- Analysis skills
- Dental care
- Employee assistance program
Quick apply
1d
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
- Computer science
- Microsoft Outlook
- Computer Science
- Tuition reimbursement
Application Help Desk Analyst
Cloudtrend Inc. —Edmonton, AB
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
Help Desk Analyst
Grand River Hospital —Kitchener, ON
- Part-time
- Typing
- Phone etiquette
- Communication skills
IT Service Desk Analyst (Fixed Term)
Irving Oil —Saint John, NB
- Full-time
- Bilingual
- Microsoft Outlook
- English
- Dental care
Quick apply
2d
Analyst, Service Desk (12 Months Contract)
OMERS —Toronto, ON
- $62,000–$92,000 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Customer service
- Bachelor's
IT Analyst
goeasy —Mississauga, ON
- $66,000–$77,000 a year
- Windows
- Microsoft Office
- SharePoint
- Tuition reimbursement
Quick apply
1d
IT Support Analyst - IT2 (AESES)
University of Manitoba —Winnipeg, MB
- $29.05–$41.75 an hour
- Overtime
- Computer Science
- Customer service
- English
9d
Desktop Support Analyst
Houle Electric Limited —Burnaby, BC
- $50,000–$65,000 a year
- Full-time
- Hybrid work
- Computer Science
- SharePoint
- Communication skills
Quick apply
14d
Service Desk Analyst (I)
McMaster University —Hamilton, ON
- $26.99–$38.03 an hour
- Part-time
- Hybrid work
- EMR systems
- In-person
11d
Service Desk Analyst 2
Beem Credit Union —Burnaby, BC
- $69,500–$81,800 a year
- Hybrid work
- Azure
- Computer Science
- Customer service
- Disability insurance
- Dental care
IT Support Analyst III
Novarc Technologies Inc —Burnaby, BC
- $95,000–$116,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
4d
Client Technical Support Analyst (Winnipeg, MB Hybrid)
Valsoft Corporation —Winnipeg, MB
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Profit sharing
- Dental care
Quick apply
Field Support Analyst
Halifax Regional Municipality —Halifax, NS
- $44.15 an hour
- Full-time
- Computer science
- Computer Science
- Customer service
10d
IT Analyst
Best Centered Care —Barrie, ON
- $44,680.31–$50,830.00 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Dental care
- Vision care
Quick apply
5d

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Help Desk Analyst

Shawnigan Lake School
Shawnigan Lake, BC

Quick apply

Job details

Full-time

Benefits

Extended health care
RRSP match
On-site gym
Dental care
Paid time off
Discounted or free food
Paid vacation
Employee assistance program
Vision care
On-site parking

Skills

Software troubleshooting
Customer service
MCSE
Windows
Technical support
Microsoft Office
IT infrastructure
Computer networking
IT
Communication skills
Mobile devices

Full job description

HELP DESK ANALYST

Shawnigan Lake School is a vibrant, globally minded boarding school dedicated to holistic student development. We believe that our exceptional staff are the heart of our community, essential to cultivating a nurturing and challenging environment for our students.

For more information about Shawnigan, explore our Shawnigan at a Glance.

JOB DESCRIPTION

The Help Desk Analyst is a central figure in our IT department, dedicated to ensuring efficient, timely frontline support for the campus community. This role combines technical problem-solving and customer service for our School community.

Employment Type: Full-time, permanent. Office-based position located on campus at 1975 Renfrew Road, Shawnigan Lake

Position Start Date: Ideal start date of June 2026, though a later start may be considered.

Compensation: Annual salary range of $50,000 - $67,275. Starting salary is determined based on the successful candidate’s knowledge, experience, and internal parity.

After 3 months employment, a full benefits package and RRSP with employer-matched contributions, paid vacation, a flexible work environment, and a nurturing family-friendly workplace.

A subsidized lunch program to enjoy delicious meals provided on-site.

Gym Access where you can take advantage of our top-notch gym and fitness facilities.

A focus on Wellness with access to subsidized staff led wellness activities, including yoga, pottery, spinning, squash, and more.

Shawnigan Lake School is committed to safeguarding and promoting the welfare of children and young people and expects all staff (and volunteers) to share this commitment. Candidates will be required to undergo child protection screening appropriate to the post, including checks with previous employers and a vulnerable sector criminal record check.

HOW TO APPLY

To apply, please submit a copy of your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager, via our Careers Page at shawnigan.ca/careers

CORE RESPONSIBILITIES

Reporting to the IT Manager, the Help Desk Analyst is responsible for:

· Respond and track support requests for technical assistance in person, via phone and electronically

· Identify and escalate situations to senior IT staff where appropriate

· Provides routine technical support to end users on-site and remotely of computer applications and hardware (e.g., PCs, servers, printers)

· Investigates and resolves user issues

· Troubleshoots basic software, hardware, and network issues

· Providing technical support to end users, including setup, installation, troubleshooting and supporting workstations, printers, mobile devices and applications

· Strong fundamental troubleshooting skills and the ability to apply those skills to assist troubleshooting on a wide range of information systems and applications

· Assists on project implementations and system upgrades as needed

· Performs other duties as needed or required

REQUIREMENTS

Education, Experience & Skills

· Degree or Diploma in a technical-related program (IT preferred)

· One (1) to three (3) years of experience in a technical support role

· Strong knowledge of Google ChromeOS, Google Workspaces, Windows operating systems, Microsoft Office, and PC hardware . Excellent knowledge of networking, servers, and web application principles

· Microsoft Certified Systems Engineer (MCSE) certification is considered beneficial

· Advanced PC hardware, peripherals & software troubleshooting skills

· Demonstrable experience in IT infrastructure required

· Knowledge and exposure in supporting mobile devices

· Knowledge of common network terminologies/topologies

· Effective written and oral communication and customer service skills, with the ability to articulate technical concepts to non-technical stakeholders

· High degree of resourcefulness and flexibility, with the ability to work independently in a fast-paced environment

HOW TO APPLY

To apply, please submit a copy of your resume/CV and cover letter to the attention of Kyle McMullin, IT Manager, via our Careers Page at shawnigan.ca/careers.

Shawnigan Lake School is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We express our appreciation to all applicants for their interest in this position, however only candidates selected for an interview will be contacted.

Position closes when filled.

Pay: $50,000.00-$67,275.00 per year

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

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