inbound call center representative Jobs

Customer Support and Sales Representative
Mosaic Home Services Ltd. —Edmonton, AB
- $16–$22 an hour
- CRM software
- Sales
- Customer service
Quick apply
Bilingual Customer Service Representative
Manulife —Halifax, NS
- $45,000–$50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Wellness program
- Disability insurance
Remote Customer Service Representative
HGS —Nova Scotia
- From $19.35 an hour
- Overtime
- Remote
- Sales
- Customer service
- English
- Dental care
- Paid time off
5d
Customer Care Representative
Metergy Solutions —Toronto, ON
- $25 an hour
- Monday to Friday
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
5d
Customer Service Representative - Remote
Sahrika Group Inc —Remote
- From $17 an hour
- Part-time
- Remote
- Bilingual
- Spanish
- Customer service
- Flexible schedule
Quick apply
5d
Remote Inbound Customer Service Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Service Representative
Grainger —Edmonton, AB
- From $22.50 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Oracle
- Sales
- Designated paid holidays
- Dental care
10d
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —New Brunswick
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Full-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —New Brunswick
- $15.90 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Part-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Service Rep – Banking (On-Site)
Concentrix —Glace Bay, NS
- $16.75 an hour
- Immediate opening
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off
5d
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —Saskatchewan
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —Alberta
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Saskatchewan
- $15.35 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —Alberta
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Alberta
- $15 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance

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Customer Support and Sales Representative

Mosaic Home Services Ltd.
Edmonton, AB

Quick apply

Job details

Permanent

Skills

CRM software
Google Docs
Sales
Customer service
Call center
Barista experience
Computer skills
HubSpot
Leadership
Restaurant experience
Communication skills

Full job description

Customer Support and Sales Representative

About the Role

Mosaic Home Services is growing, and we’re hiring a Customer Service Team Member to support our Pod A call center. This role is the front line of the business — and one of the most important.You are the first voice our customers hear, and you set the tone for their entire experience. Our goal is simple: every customer should feel heard, cared for, and confident from the first call through to job completion.This is not a passive, sit-back office role. It’s a high-volume, fast-paced, sales-driven position where you’re expected to stay on top of calls, bookings, and follow-ups throughout the day. Success here comes from being proactive, focused, and on the ball — not just completing tasks, but driving outcomes.You’ll work closely with sales and operations in a team that values accountability, clear communication, and doing things right the first time.

Key Responsibilities

Customer Communication

Answer inbound phone calls, emails, texts, and online inquiries
Book new cleaning services and confidently explain offerings, pricing, and availability
Provide clear, friendly, and professional communication at all times
Follow up with customers to confirm bookings, address concerns, and resolve issues

Scheduling & Job Setup

Accurately schedule cleanings using our CRM and scheduling tools
Ensure customer details, service notes, access instructions, and special requests are properly documented
Coordinate with operations to adjust schedules when changes or issues arise

CRM & Admin Accuracy

Maintain clean, detailed customer records
Log all interactions, notes, and outcomes consistently
Support invoicing, reschedules, cancellations, and basic billing questions

Sales Support

Take ownership of converting inbound leads into booked jobs — this is a core part of the role
Identify upsell opportunities (add-ons, recurring services) where appropriate
Ensure a clean handoff of information to the operations team

What Success Looks Like

Customers feel heard, supported, and confident after every interaction
Schedules are accurate, complete, and easy for operations to execute
Minimal errors in bookings, notes, or follow-ups
High conversion rates on inbound leads
Strong internal communication with the Pod A team
You don’t just complete tasks — you consistently create a positive customer experience

Skills & Experience

Previous customer service or call center experience preferred
Experience in high-volume, customer-facing environments is highly valued
Strong verbal and written communication skills
Comfortable handling multiple conversations and tasks at once
Highly organized with strong attention to detail
Fast learner with the ability to adapt quickly in a dynamic environment
Strong multitasking ability without sacrificing accuracy
Excellent computer skills and confidence navigating multiple systems at once
Previous sales experience is an asset

Tech Stack Experience (Assets)

CRM systems such as Jobber or HubSpot
VoIP phone systems (Aircall or similar)
Google Workspace (Gmail, Calendar, Docs)

Who This Role Is For

Someone who enjoys helping people and solving problems
Calm, professional, and reliable under pressure
Process-driven and comfortable following clear workflows
Takes ownership of tasks and follows through without being chased
Thrives in a fast-paced, dynamic environment where priorities can shift quickly
Quick learner who can pick up new systems and processes with ease
Strong multitasker who can manage multiple conversations and tasks at once
Highly comfortable with computers and working across multiple tools
Self-motivated with a strong sense of urgency — you don’t wait to be told what to do
Eager, energetic, and naturally outgoing in both phone and in-person interactions
Confident leading conversations and driving outcomes in a sales-focused role

Backgrounds That Tend to Succeed Here

We’ve found that people who thrive in this role often come from fast-paced, customer-facing environments such as:

Retail (especially department or high-volume stores)
Coffee shops (e.g., barista experience at places like Starbucks)
Restaurants (server, shift lead, or manager roles)

If you’re used to juggling multiple customers, staying organized under pressure, and delivering great service with energy and urgency, you’ll likely do well here.

Who This Role Is Not For

Someone looking for a low-pressure or slow-paced office job
Someone who prefers to “clock in and out” and do the minimum required
Someone who needs constant direction or close supervision
Someone uncomfortable with a fast-paced, high-volume, sales-driven environment
Someone who struggles with attention to detail or documentation

Why Join Us

Stable, growing company with clear processes and structure
Supportive team environment where people are expected to show up, help each other, and take pride in their work
Exposure to multiple brands and opportunities for growth within the Mosaic group
A role where your performance directly impacts customer experience and results
Leadership that cares about doing things the right way — not just the fast way

#HP

Quick apply

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Related Searches

Customer Support and Sales Representative

About the Role

Key Responsibilities

Customer Communication

Scheduling & Job Setup

CRM & Admin Accuracy

Sales Support

What Success Looks Like

Skills & Experience

Tech Stack Experience (Assets)

Who This Role Is For

Backgrounds That Tend to Succeed Here

Who This Role Is Not For

Why Join Us