Position: Service Assistant
Program: Employment (Solid Start 360)
Schedule: In-office position at 17.5 hours per week, starting ASAP until March 31, 2027
Location: Vancouver
Posting Date: June 3, 2026
Closing Date: June 12, 2026
Why Choose Us!
Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.
Summary
The Service Assistant provides reception and administrative support. Responsibilities include screening and registering clients, scheduling appointments, supporting program marketing and outreach, managing payment requisitions, maintaining inventory and database records, and assisting with events and workshop coordination. This role serves as the first point of contact for clients and external partners, ensuring smooth and efficient program operations.
How You Will Make a Difference
- Perform reception and clerical duties for employment services in assigned location. Provide reception coverage at other locations as needed.
- Serve as the first point of contact for clients accessing services through various channels (email, walk-ins, MS Forms, and database referrals).
- Conduct eligibility screening and refer clients to Case Managers or external services when appropriate.
- Register eligible clients for program information sessions and assist with stream determination.
- Input and maintain client and program information in ISSofBC’s database. Ensure records are updated as required and generate reports to support program monitoring and evaluation.
- Provide clients and internal contacts with details about available services. If ISSofBC does not offer a requested service, refer individuals to appropriate external agencies while maintaining up-to-date knowledge of community resources.
- Maintain records of pre-employment, job search, specialized workshops, networking events, mentorship programs, and industry-specific sessions.
- Prepare and distribute a monthly events calendar on ISSofBC’s website, e-newsletter, and partner platforms (e.g., NEW to BC, libraries).
- Prepare purchase orders and payment requisitions for manager approval, ensuring all supporting documentation is provided. Submit approved requisitions to Finance in a timely manner following established procedures.
- Manage the purchase, distribution, and tracking of transit tickets provided by Case Managers, Employment Facilitators, and Employer Relations Specialists.
- Arrange interpretation and childminding services with contracted vendors as needed.
- Address minor technical issues related to office equipment. If unable to resolve, escalate to the manager or appropriate department for further support.
- Coordinate meetings, including scheduling, facility booking, set-up of audio-visual equipment, and catering arrangements. Provide logistical support for program events and workshops.
Support additional administrative or program-related tasks as required.
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What You Bring
- Completion of a certificate or diploma in office administration, business or related discipline and a minimum of one (1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training and experience.
- Ability to communicate effectively in both written and oral English. Fluency in a second language is an asset, especially Farsi, Dari or Pashto.
- Demonstrated cultural competency and commitment to working effectively with diverse populations
- Demonstrated ability to manage time and resources effectively.
- Ability to set and maintain boundaries with clients and manage self-care.
- Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
Possession of and the ability to maintain a clear provincial criminal record check.
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Position Competencies
- Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
- Collaboration and Teamwork: Build positive relationships through open communication and mutual trust to create an inclusive and collaborative environment and work effectively with others.
- Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.
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Core Organization Competencies
- Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
- Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources
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ISSofBC Value Proposition
- Hiring Salary: $24.08 – $30.76 per hour.
- Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
- Paid vacation and personal leave granted based on eligibility.
- Extended health and dental benefits.
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
- Inclusive culture and supportive workplace with opportunity for innovation and development.
Values-based organization with collaborative peers with a wide range of backgrounds and talents.
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We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.
If You are Passionate about Making a Difference, Apply Now!
