ivaco rolling mills Jobs

Technical Support Specialist II
Ivaco Rolling Mills 2004 L.P. —L'orignal, ON
- Microsoft Access
- Windows
- Microsoft Office
Quick apply
Inside Sales Representative
Ivaco Rolling Mills 2004 L.P. —L'orignal, ON
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Electrical Maintenance Supervisor
Ivaco Rolling Mills —L'orignal, ON
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply

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Technical Support Specialist II

Ivaco Rolling Mills 2004 L.P.
L'orignal, ON

Quick apply

Job details

Permanent

Skills

Microsoft Access
DEC
Microsoft Dynamics 365
Windows
Microsoft Office
ServiceNow
IT
College diploma
Information Technology

Full job description

KEY RESPONSIBILITIES:

Respond and follow up on technical help tickets submitted via ServiceNow system
Provide IT support for Windows, Microsoft 365, Adobe, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues and projects within established SLA’s
Identify recurring technical issues and propose solutions to address the root problems. Contribute standard documentation to the Knowledge Base
Deploy and maintain IT hardware, such as printers, scanners, mobile phones, end user computers, AV systems and conference phone systems
Coordinate with other departments to resolve client issues
Oversee device inventories and supply room and assist in reporting for budgetary purposes
Provide audio/visual setup and support for important client meetings and board presentations
Assist with updating and repurposing of existing computers, phones, tablets. Assist in inventory organization and deployment of new computers
Use Microsoft Office 365 platform to assist with account access issues, passwords, and installation of software using remote Beyond Trust and MS Teams programs
Update clients on current issues for additional information
Serve as regional point of contact for IT related vendor services and ensure appropriate access to systems is regularly maintained
Accepting escalations from service desk tier 1 and taking ownership to partner on resolution to networking and system related technical issues and request to infrastructure and D365 application teams as applicable

Education

Preferred

Diploma of College Studies or better in Information Technology
Technical Training or better in Information Technology

Skills

Preferred

Network Adminstration
Microsoft Office
MS Dynamics 365 General

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Quick apply

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Technical Support Specialist II

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