Junior service technician (sterilization) Jobs

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Junior Service Technician (Sterilization)

W&H Impex Inc.
Windsor, ON

Quick apply

Job details

Full-time
1 day ago

Benefits

Dental care
Paid time off
Vision care
On-site parking

Skills

Microsoft Powerpoint
Microsoft Word
CRM software
French
Schematics
Equipment repair
Engineering
Workplace safety policies
Case management software
Post-secondary education
Maintenance
English
High school diploma or GED
Client services
Customer service orientation
Organizational skills
Electrical diagnostics
Cleaning
Pneumatic systems
Customer support
Standard operating procedures (SOPs)
Communication skills
Client interaction
Help desk

Full job description

Job Summary

The Junior Service Technician is responsible for diagnosing, repairing, and maintaining sterilization equipment while providing exceptional technical support to customers and service partners. This role requires strong troubleshooting abilities, attention to detail, and excellent interpersonal skills. Success in this position depends not only on technical aptitude, but also on the ability to communicate clearly, build positive relationships, and deliver a high level of customer service.

Key Responsibilities

Diagnose, troubleshoot, and repair equipment using manufacturer procedures, documentation, and proprietary test equipment.
Provide technical support to customers and service partners regarding equipment operation, maintenance, and troubleshooting.
Accurately create and maintain service records, repair orders, customer complaints, and related documentation within the company's ERP and CRM systems.
Read and interpret technical manuals, specifications, schematics, and service procedures.
Perform equipment maintenance, testing, and repair activities in accordance with company quality standards.
Document and report product failures and quality concerns through the W&H Group Complaint System.
Maintain knowledge of current and emerging W&H products, technologies, and service procedures.
Keep work areas, tools, and equipment clean, organized, and in good working condition.
Collaborate effectively with team members and other departments to resolve customer issues.
Escalate technical or customer concerns to the Team Lead when appropriate.
Follow all company policies, safety procedures, work instructions, and standard operating procedures.
Participate in ongoing training and development to enhance technical and customer support skills.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent required; post-secondary education in electronics, engineering technology, biomedical equipment technology, or a related field is considered an asset.
Previous experience in technical support, customer service, help desk, repair, or service technician roles preferred.
Demonstrated interpersonal skills and ability to build positive relationships with customers, service partners, and colleagues.
Excellent verbal and written communication skills.
Strong customer service orientation with the ability to remain professional and composed in challenging situations.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Strong mechanical and electrical troubleshooting skills.
Ability to read and interpret technical documentation, schematics, and service procedures.
Self-motivated, dependable, and able to work effectively both independently and as part of a team.
Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
Experience with CRM or case management systems is an asset.
Experience with electronic, hydraulic, or pneumatic systems is considered an asset.
Bilingualism (English and French) is strongly preferred to support our French-speaking customers and service partners across Canada.

Work Schedule Requirements

Flexibility to work a scheduled afternoon shift from 11:00 AM to 8:00 PM EST, with the ability to work remotely from 5:00 PM to 8:00 PM EST.
Ability to adapt work schedules periodically to support customer and service partner needs.

Compensation

This is based on experience, qualifications, and technical aptitude.
Additional consideration may be given to candidates who are fluent in both English and French to support customers and service partners across Canada.

Pay: $23.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental care
On-site parking
Paid time off
Vision care

Work Location: In person

Quick apply

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Junior Service Technician (Sterilization)

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