Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Manager, Everyday Banking. Could It Be You?
The Senior Manager, Everyday Banking is a key leadership role within the Questbank Operations team. Reporting to the Director, you will lead the "Engine Room" responsible for the flawless execution of core banking services. Your focus is on the account lifecycle management of our Chequing and Savings products, the daily movement of money, and the operational integrity of our transactional products. You will bridge the gap between high-level product roadmaps and day-to-day execution, ensuring that our "Single Hub" philosophy is supported by world-class, automated operational processes.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Owning the end-to-end operational lifecycle of Canadian payment rails, including ACSS, EFT, Interac e-Transfer, and Bill Payments.
- Overseeing the operational workflows for account onboarding, KYC/AML refreshes, and debit card fulfillment.
- Leading the team in resolving payment exceptions, clearing errors, and settlement discrepancies with 99.9% accuracy.
- Driving "Straight-Through Processing" (STP) initiatives to minimize manual intervention and scale operations without linear headcount growth.
- Acting as the primary operational point of contact for the Product and Sales teams for Everyday Banking initiatives.
- Managing daily operational relationships with third-party vendors, including core banking providers and payment networks, ensuring strict adherence to SLAs.
- Building and mentoring a high-performing team of Operations Analysts, fostering a culture of radical candor and continuous improvement.
- Ensuring all operational procedures comply with OSFI, FCAC, CDIC, FINTRAC and adhere to all Payments Canada rules.
- Supporting the Director in leading incident response protocols for core banking issues, ensuring rapid remediation and stakeholder communication.
- Identifying and mitigating operational risks within the everyday banking vertical, maintaining a robust control environment.
So are YOU our next Senior Manager, Everyday Banking? You are if you…
- Have 5-7+ years of experience in Retail Banking Operations or Fintech.
- Have 5+ years of people management including training, development and staff performance
- Have a Bachelor’s degree in Business, Finance, Engineering, or a related field.
- Have a deep domain expertise in the Canadian payment ecosystem (Payments Canada, Interac, ACH, Wires).
- Have a proven track record of managing operational teams in a high-volume, digital-first environment.
- Have strong communication, interpersonal, analytical and problem solving skills
- Have a strong ability to design and optimize complex workflows for scale and automation.
- Are Proficient in using data to monitor operational KPIs and drive decision-making.
- Are comfortable operating in a fast-paced environment with iterative delivery cycles.
- Have an ability to translate complex operational challenges into clear updates for stakeholders in Product and Sales.
Compensation Information:
- Base salary range: $140,000 - $160,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
