loeb Jobs

Customer Service Representative
Republic Packaging Corp —Ottawa, ON
- $45,000–$60,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Designated paid holidays
Quick apply
5d
home child care provider
Loeb Family —Toronto, ON
- $20.85 an hour
- Full-time
- English
- High school diploma or GED
- No university degree

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home child care provider
Loeb Family —Toronto, ON
Instruct children in personal hygiene and social development. Participates in a government or community program or initiative that supports members of visible…
$20.85 an hour

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Customer Service Representative

Republic Packaging Corp
Ottawa, ON

Quick apply

Job details

Full-time
5 days ago

Benefits

Extended health care
Designated paid holidays
Paid vacation
RRSP

Skills

Bilingual
French
Customer service
French
English
Databases
Organizational skills
Computer skills
Typing
English
Communication skills

Full job description

Located in Vars, ON, Loeb Packaging is one of Chicago-based Republic Packaging Corp.'s five North American operating locations. As a 60 year-old provider of cushion packaging and paper-based packaging, we are known for outstanding design, quality and customer service. In addition to packaging, we provide warehouse and inventory management services that can complement our packaging products or be a stand-alone service to provide solutions to our customers’ problems.

With our eye toward growth, we are actively working to grow our sales by 50% over the next 3 years and enter new markets with our packaging and service offerings. We are seeking an experienced and insightful Customer Service professional to join our team to support our service and packaging deliverables.

Role responsibilities:

Interact with customers and suppliers via telephone, email, or in person to provide support and information on products or services.
Collect and enter orders for new or additional products or services.
Build rapport with customers and work to ensure they receive excellent service.
Update customer information and requirements as necessary.
Use company ERP system to retrieve necessary customer information, inventory information, and purchase order status.
Support Purchasing functions, engaging suppliers where necessary to ensure needs are met.
Field customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to the appropriate individual.
Ensure that appropriate actions are taken to resolve customers' problems and concerns.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Perform other related duties as assigned.

What you bring:

Some college - degree preferred.
English/French bilingual.
5+ years of experience in an advanced Customer Service role.
Experience in the packaging industry preferred.
Excellent organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Service-oriented and ability to resolve customer grievances.
Ability to maintain good customer relations.
Ability to type 40-50 words per minute.
Proficient computer skills and ability to learn database and ordering systems.

What we offer:

Near 50-year presence in Canada.
Single shift operation.
Compensation commensurate with experience.
A structured and supportive environment.
Paid vacation and holidays.
RRSP and Extended Health Benefits.
Clearly defined processes and expectations.
Growth opportunities for the right individual.

Apply online in confidence.

Our organization welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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