Inside Sales Representative
Location: Calgary / Rocky View, AB
Job Type: Full-time, In Person
LUFF Industries is looking for an Inside Sales Representative to join our growing team in Calgary/Rocky View.
With over 40 years as a leading manufacturer of conveyor components, LUFF is known for innovative products, quick turnaround times, and industry-leading warranties. Our products are used in heavy industrial material handling applications worldwide.
The Role
Reporting to the Inside Sales Manager, you will be a key point of contact for our customers, handling purchase orders, RFQs, and order inquiries with accuracy and professionalism.
Key Responsibilities
- Process customer purchase orders and prepare accurate quotes
- Respond to customer inquiries via phone, email, and occasionally in person
- Provide order and quote status updates
- Review part numbers and product specifications
- Maintain accurate customer and order records in the ERP system
- Collaborate with quoting, logistics, production, and quality teams
- Assist with customer concerns, including RMAs
- Other duties as required
What We’re Looking For
- Strong customer service and communication skills
- Detail-oriented with the ability to read drawings and interpret technical requests
- Ability to manage priorities and meet deadlines
- Team player with a proactive, customer-focused approach
Qualifications:
- High School Diploma required (post-secondary education an asset)
- Minimum 3 years of customer service experience in a manufacturing environment
- ERP experience required
- Basic math and measurement skills
- Sales or estimating training is an asset
Why Join Luff?
- Family-owned company with a strong, respectful culture
- Long-tenured team and focus on work/life balance
- Regular employee events and recognition
Compensation & Benefits
- Salary: $40,000 – $55,000 annually (based on experience)
- Commission program eligibility after 3 months
- Benefits include dental, extended health, life insurance, disability insurance, paid time off, and on-site parking
- Monday to Friday schedule — no weekends
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home
Education:
- Secondary School (preferred)
Experience:
- Inside Sales: 1 year (required)
- B2B sales: 1 year (preferred)
Work Location: In person
