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Associate Director, Strategy - Events and Experiences
Monks —Toronto, ON
You will bring hardware and digital products to life through best-in-class events, global trade shows, pop-ups, in-store activations, and on-device content…
$105,000–$115,000 a year
4d

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Monk Office has an exciting opportunity for a full-time Office Equipment Service Technician - Central - North Vancouver Island

What you will do:

Provide an exceptional customer experience while repairing and maintaining office equipment, in a quick paced technical environment
Perform installations, regular maintenance, and repairs for software, hardware, and business equipment. Equipment includes but is not limited to: photocopiers, printers, shredders, plotters, and scanners.
Analyze and diagnose hardware problems on a variety of business equipment
Provide extraordinary and responsive service to customers
Greet, service, and complete customer interactions with a smile
Respond to service requests in a seamless and timely manner
Keep up to date with current technical training (web training and computer skills)
Provide leads for replacement equipment and office products
Complete required documentation
Complete all tasks with a sense of urgency
Onsite business machine operation instruction
Product knowledge of office technology supplies and office equipment, and familiarity with other products and services as available from Monk Office

What you will bring:

Certification from a recognized training program in the repair of electronic equipment, or equivalent
3 - 5 years’ experience in a technical service role
Possession of a valid BC Driver’s License
Demonstration of exceptional verbal communication skills
Technical, onsite, and remote troubleshooting skills
Enjoy working in client facing technical environment that is ever changing
Experience with Konica Minolta equipment is an asset but not required
Positive, helpful and outgoing work attitude
Curious and inquisitive in nature – seek to find out more and best service customers
Responsible, self-motivated
A love for our planet
Availability Monday to Friday

Send your resume and cover letter to [email protected] and tell us a customer experience story you are proud of.

Thank you to all applicants. Only shortlisted candidates will be contacted, and we look forward to speaking with you.

Job Type: Full-time

Pay: $53,000.00-$55,000.00 per year

Benefits: