Reliance Foundry is moving its IT and end-user support in-house and we’re looking for an experienced IT generalist to manage our network on a part-time basis — roughly 20 to 25 hours per week.
This is an ideal role for a seasoned IT professional who has spent a career building, fixing, and supporting small-business technology environments and is now looking for a steady, lower-intensity engagement. You won’t be managing anyone, sitting in strategy meetings, or chasing a promotion track. You’ll be doing the work: keeping the network healthy, helping people when their printer won’t print, and making sure the environment is in good shape week to week.
We are a roughly 30–50-person manufacturing and supply-chain company. The environment is straightforward: Microsoft 365, SonicWall firewall, a mix of Windows and Mac endpoints, NetSuite, SolidWorks, the usual office and warehouse hardware. Nothing exotic — just a real business that needs someone reliable to take care of it.
Reports To
Schedule & Location
- 20–25 hours per week, on-site at our Surrey office (Unit 207 – 6450 148th Street).
- Days and hours are flexible and can be set during onboarding — we’re open to a Mon/Wed/Fri pattern, four shorter days, or whatever works for both sides, provided coverage is consistent and predictable.
- In emergency situations some flexibility may be required to address urgent needs.
- Some flexibility for occasional remote work once the environment is well in hand.
- No regular after-hours or on-call duties. Vacation and sick coverage is handled internally by other staff.
What You’ll Do
Day-to-day support
- Be the go-to person for IT questions: laptops, printers, scanners, phones, video conferencing, Microsoft 365, the usual.
- Work the ticket queue — typical volume is around 80 tickets/month, of which most are quick fixes and recurring alerts.
- Onboard new hires (laptop, accounts, MFA, licenses) and offboard cleanly when people leave.
- Help out on the warehouse floor when something goes sideways with a label printer, scanner, or shop-floor PC.
Keep the environment healthy
- Administer Microsoft 365 — Entra ID, Exchange, SharePoint, Teams, OneDrive — at the level of day-to-day user, license, and storage management.
- Look after the SonicWall firewall, switches, Wi-Fi, VPN, and MFA. Make changes when needed; don’t break things that are already working.
- Keep an eye on monitoring alerts and act on the ones that matter (low disk, high CPU, storage thresholds, backup failures).
- Verify backups actually work. Patch endpoints. Maintain a basic inventory of hardware, licenses, and credentials.
Quietly improve things
- Reduce recurring noise — for example, our SharePoint tenant has been throwing a “98% full” alert every day or two; that should get fixed, not re-acknowledged.
- Tighten up security basics: MFA coverage, conditional access, phishing awareness, cyber-insurance questionnaire responses.
- Document the environment as you go, so the next person (or a backup MSP) can pick it up without a treasure hunt.
- Manage relationships with our outside vendors — ISP, telephony, hardware suppliers — and pull in specialist help when something is genuinely outside scope.
Who We’re Looking For
Honestly, we’re looking for someone who has done this kind of work for a long time and is good at it. Specifically:
- 15+ years of hands-on IT experience, including time as the primary IT person for a small or mid-sized business.
- Comfortable being a generalist — you’ve administered Microsoft 365 (or Exchange/AD before that), configured firewalls and VPNs, supported users on Windows and Mac, set up printers that don’t want to be set up, and traced down the occasional weird network issue.
- Practical networking knowledge: TCP/IP, DHCP, DNS, VLANs, VPNs, firewall rules. SonicWall experience is a plus; broadly equivalent firewall experience is fine.
- Good written communication and a habit of documenting what you did and why.
- Calm temperament. Doesn’t panic when three things break at once. Doesn’t over-engineer when a simple fix will do.
- Eligible to work in Canada and able to be on-site in Surrey, BC.
Nice to have
- Experience with NetSuite, SolidWorks, or other ERP/CAD environments.
- Background supporting manufacturing, warehousing, or industrial environments.
- Familiarity with cyber-insurance or security-questionnaire processes.
- PowerShell scripting for the things worth automating.
- Certifications are welcome but not required — track record matters more.
Who This Role Is Probably Right For
To be direct about who we have in mind: this role is well suited to a senior IT professional who is winding down from a more intense full-time career and is looking for a steady part-time commitment with a stable employer. If you’ve spent 25+ years running IT for small and mid-sized companies and are looking for something interesting to do a few days a week — without the pager, the politics, or the 60-hour weeks — we’d like to hear from you.
Equally, this could be a strong fit for a self-employed independent IT consultant who wants a reliable anchor client at a guaranteed weekly commitment.
Compensation
Hourly rate commensurate with experience, benchmarked to the Lower Mainland market for senior IT generalists. Paid time off and statutory benefits per BC employment standards.
Pay: CA$30.00-CA$50.00 per hour, 20-25 hrs per week
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Work Location: In person, Surrey BC
To apply for this opportunity, please submit your resume and a brief letter outlining your relevant experience and qualifications to: [email protected]
