Date posted: 2026-06-05
Pay: CA$70,000.00 - CA$75,000.00 per year
Job description:
Manager of Supports and Services (MoSS)
Introduction
Participation Lodge Grey Bruce (PLGB) is a social service agency in the Grey Bruce area providing a range of supported living programs and services to individuals with developmental disabilities and acquired brain injury.
These offerings are in the form of supportive care for people living in our main group facility (the Lodge); and for those with greater independence residing in their own home or apartment in the surrounding communities we serve.
Founded in 1974, the organization was the beneficiary early on of the donation of a 25-acre property by LutheRanch, a non-profit charitable corporation of the Lutheran Church. The physical building known as the Lodge opened its doors on this property in 1982 and the agency has grown considerably in scope since.
PLGB provides Assisted Living Services and/or Adult Developmental Supports and Services to individuals who live at the Lodge and residing in community settings. The organization operates under the auspices of and is funded by the Ontario Ministry of Health (OH) and the Ontario Ministry of Children, Community and Social Services (MCCSS).
Mission and Vision
Our Mission is to support the choices of individuals with complex needs to empower and enrich their lives.
Our Vision is to be a community leader fostering citizenship for people with complex needs.
Current and Future States
PLGB is at an exciting and key juncture in its history. Our Agency is in transition from an institutional-type long-term care model to a person-centred model of supports and services, promoting greater choices for people and assisting them to develop and maintain independence. This transition is aligned to MCCSS’ strategic direction, a multi-year plan to enable people with developmental disabilities to live their best lives. It is also in keeping with OH policy and funding for PLGB as a developmental services agency, not a long-term care operation with a medical model of care.
The significance of this organization change cannot be over-stated. It involves a rethink and transformation of all aspects of our operations and approach to people we support; the development of external partnerships with medical and allied health providers and other key stakeholders; and establishing a new set of key performance indicators, measurement and reporting systems aligned to a new person-directed model of support.
PLGB is in the process of developing a new strategic plan to address these imperatives, leverage our strengths, identify gaps in capability, and define priorities going forward. This is an exciting time to join our agency!
Job Summary
The Manager of Supports and Services (MoSS) provides operational leadership and day-to-day oversight of assigned programs and teams to ensure high-quality, person-centred services. Reporting to the Director of Programs, this role is accountable for direct staff supervision, service coordination, operational stability, and the implementation of organizational priorities while fostering a positive team culture and maintaining strong relationships with clients, families, and community partners within assigned program areas.
The MoSS plays a key leadership role in supporting staff performance, responding to operational challenges, ensuring coordination of service delivery and programs operate safely, effectively, and align with organizational standards, values, and funder expectations. The MoSS works collaboratively with the Quality Assurance and Project Lead to support organizational compliance, documentation standards, and continuous improvement initiatives.
Key Responsibilities:
Operational Leadership & Service Coordination
- Oversee daily operations across assigned programs and services
- Provide leadership and support related to staffing coverage, scheduling concerns, and operational issues
- Participate in on-call rotation and respond to urgent operational matters as required
- Coordinate follow-up related to incidents and service concerns in collaboration with the QA & Project Lead
- Support implementation of organizational initiatives and service model changes as directed by the Director of Programs
- Collaborate with the leadership team to ensure continuity and quality of services
People Leadership & Team Development
- Provide direct supervision, coaching, mentoring, and performance support to frontline staff
- Conduct regular staff meetings, performance conversations, and annual performance reviews
- Support recruitment, interviewing, onboarding, and orientation of new employees
- Address employee relations matters, performance management concerns, and disciplinary processes in collaboration with HR
- Foster a positive, accountable, and supportive workplace culture
- Support staff development and mandatory training compliance in alignment with organizational requirements
Client & Family Support
- Maintain positive, professional relationships with clients, families, and support networks
- Participate in client meetings, support planning, and service coordination discussions
- Support the development, review, and implementation of Individual Support Plans (ISPs)
- Ensure client services align with organizational values, goals, and best practices
Community & Stakeholder Relations
- Build and maintain collaborative relationships with community partners and external stakeholders
- Participate in meetings with healthcare providers, agencies, and other service partners as required
- Support advocacy and coordinated service planning for individuals receiving supports
Administrative & Documentation Oversight
- Monitor program documentation standards and operational record-keeping within assigned programs
- Support payroll submissions and approval processes
- Maintain communication and follow-up related to operational and staffing matters
- Assist with implementation of organizational systems, policies, and procedures in collaboration with the QA & Project Lead
- Ensure accurate completion of required documentation by frontline staff in accordance with organizational and ministry standards
Qualifications
Education & Training
- Postsecondary education in Human Services, Social Services, Healthcare Administration, or a related field.
Skills & Experience
- Minimum 3–5 years of leadership or supervisory experience in developmental services, healthcare, community supports, or a related sector
- Strong interpersonal, conflict resolution, and team leadership skills
- Demonstrated ability to manage competing priorities in a fast-paced environment
- Experience supporting employee performance management and workplace investigations
- Excellent communication, organizational, and problem-solving abilities
- Knowledge of person-centred practices and service delivery standards
- Familiarity with Ministry of Health and MCCSS service delivery frameworks and expectations
- Proficiency with Microsoft Office and organizational software systems
- Valid driver's license and reliable transportation
Core Competencies
- Leadership and team development
- Relationship building and community engagement
- Operational coordination and service delivery oversight
- Decision-making and problem-solving under pressure
- Emotional intelligence and conflict management
- Adaptability and resilience
- Communication and cross-functional collaboration
- Client-centred service delivery
Working Hours, Environment and Working Conditions
- Combination of office, community, and program-based environments
- Participation in on-call rotation required
- Occasional evening or weekend work may be required based on operational needs
- High degree of interaction with staff, clients, families, and community stakeholders
Physical Requirements
- Intermittent periods of sitting/standing and computer/phone use
- Ability to walk, stand, kneel, crouch, stoop, and reach above head
- Residential stair climbing
- Ability to lift up to 18 kg
- Ability to support adult body weights in activities of standing, walking, vehicle entry
Note: The foregoing is intended as a guide to reflect the principal functions of the Manager of Supports and Services role. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of Management.
Participation Lodge Grey Bruce has a long proud history of supporting people with developmental disabilities. We are now taking this to the next level, whereby the individuals we support are fully engaged in making choices which enable them to live their best lives. With our values and assets, and the demand for our programs and services, we have a significant opportunity to continue to make a difference which enriches peoples lives and makes the world a better place. The position of Manager of Supports and Services is key to realizing this future state.
If you are excited by the prospect of being part of this transformational journey, we would like to hear from you. Please submit expressions of interest to [email protected]
Job Type: Full-time, Permanent
Benefits:
- Employer paid Health and Dental (Single and Family)
- RRSP
- Life insurance
- Vision care
- Paid time off
- Employee assistance program
- On-site gym
- On-site parking
- Discounted or free food
- Casual dress
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Ability to commute/relocate:
- Holland Centre, ON: reliably commute or plan to relocate before starting work (required).
Application question(s):
- Please provide a personal email where you can be contacted.
Education: Postsecondary education
Experience: Minimum 3–5 years of leadership or supervisory experience
Work Location: In person
PLGB does not use artificial intelligence to screen applicants. All hiring and recruitment decisions are made directly by our Human Resources team.
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Please provide a personal email where you can be contacted.
Work Location: In person
