Job Type: Permanent
Work Model: Hybrid
Reference code: 129881
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Montreal, QC
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
This role will provide you the opportunity to sharpen your technical, analytical and business skills as part of an experienced team committed to delivering excellent service for clients. You will play an active role throughout the project lifecycle (e.g., solution analysis and development, programming, configuration, testing) while working on crafting and building customer journeys using Adobe Experience Platform and Adobe Journey Optimizer.
Responsibilities include:
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Collaborate with clients to understand their business objectives and requirements, and design solutions using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) to meet their needs.
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Build data models, as well as configure data schemas in AEP ensuring the proper mapping of classes, field groups, identities, and attributes.
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Develop and implement AEP solutions such as RTCDP and configure its capabilities including data ingestion, data modeling, segmentation, personalization, and integration with other systems.
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Provide guidance on best practices for data management, including data classification, data retention, and data privacy.
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Build data models, as well as configure data schemas in AEP ensuring the proper mapping of classes, field groups, identities, and attributes.
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Apply data quality rules and validate data quality.
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Leverage AEP’s APIs and SDKs to stream data from different application connectors.
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Implement AJO and configure its capabilities including setting up customer journeys, design email/sms/push templates and integrating the solution with other systems.
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Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages, and offers.
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Create AJO Events, create and delegate Email Subdomains, set up and define an IP warming strategy, create IP Pools. set up channel surfaces, perform IP warming activities in AJO.
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Perform proactive problem diagnosis, troubleshooting, and resolution of technical issues related to AEP and AJO. This includes identifying and resolving data integration issues, ensuring proper data synchronization, and resolving system errors.
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Experience working with Offer Decisioning and creating personalized offers by developing placements, eligibility rules and decisions, as well as familiarity with prioritizing and ranking offers for a given placement.
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Collaborate with cross-functional teams, including developers, data engineers, and project managers, to ensure successful project delivery.
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Share knowledge and expertise with team members, providing guidance and mentorship to junior team members.
Deloitte Digital is a Creative Consultancy – a new model for a new world. We believe that in the modern world, brands are no longer defined by the things they say, but rather the connected experiences they create. Leveraging the deep business expertise of Deloitte Consulting, the Deloitte Digital is thriving in the greenspace between traditional agencies and traditional consultancies — bringing new and innovative solutions to our clients and their customers. Plus, we have a lot of fun along the way.
This job posting is open for Toronto / Montreal / Vancouver. We work alongside our clients and their customers, combining deep technical expertise with innovative thinking, a combination and way of working that help us deliver the best digital experiences. We are passionate pioneers in technology - solution builders, roll-up-your-sleeves technologists who want a daily collaborative environment, a think-tank feel and the ability to share new ideas. Plus, we have a lot of fun along the way!
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Bachelor’s degree in computer science, Information Systems, or a related field.
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2-4 years of proven experience in implementing AEP and AJO
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Strong understanding of data management principles, including data modeling, data integration, and data governance.
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Strong knowledge of Adobe Experience Cloud products, such as Adobe Analytics, Adobe Target, and Adobe Campaign.
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Familiarity with web analytics tools, such as Google Analytics or Adobe Analytics.
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Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
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Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
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Fluency in English and excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
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Ability to work independently and as part of a team, demonstrating a high level of initiative and ownership.
We also value candidates with one or more of the following skillsets (don’t hesitate to apply if you have knowledge in these areas!):
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Fluency in French is a bonus point.
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Experience in multiple web technologies including HTML, CSS, JavaScript, JSON
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Experience in SQL and NoSQL databases, as well as strong skills in querying datasets, implementing data transformations, cleansing data, etc.
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Experience in building data intensive applications and big data processing pipeline
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Hands-on experience developing custom applications, workflows and integrations using Adobe Experience Platform APIs and SDKs
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Experience working with Adobe launch and events forwarding.
Experience in the following:
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Setting up source connectors and ingesting data using the AEP API and UI Configuring Experience Events (XDM schemas) for capturing data from sources.
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Creating audience segments using custom and AI/ML-based segments.
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Triggering journeys and data activations based on segments and profiles.
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Integrating with destinations like CRM, email, etc.
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Hands-on experience developing using the Adobe Experience Platform APIs and SDKs in a language like:
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JavaScript for API calls
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Java for extending functionality with custom connectors or applications.
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Experience automating technical tasks using tools like: API integration tests, Postman for API testing, Git for source control.
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Experience creating html templates, journeys, events and offers in AJO.
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Experience developing, debugging, and optimizing custom server-side applications.
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Experience with defining and executing IP warming and IP allowlisting strategy IP warming.
Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is an asset for this position in Quebec.
The salary range for this position is $58,000 - $102,000 (Consultant level) or $80,000 - $138,000 (Senior Consultant level), and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
