platform support analyst (l1) Jobs

Platform Support Analyst (L1)
TripArc —Toronto, ON
- $50,000 a year
- 12 hour shift
- Hybrid work
- Azure
- Computer Science
- Customer service
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Accenture —Calgary, AB
- $22.86–$46.90 an hour
- Full-time
- Communication skills
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Application Support Analyst
Quantum Lifecycle Partners LP —Brampton, ON
- $65,000–$75,000 a year
- Full-time
- ERP systems
- SQL
- Bachelor's
- Disability insurance
- Dental care
Quick apply

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Platform Support Analyst (L1)
TripArc —Toronto, ON
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Manage Escalations: Escalate tickets to the development team and…
$50,000 a year
Quick apply
Application Support Analyst
Quantum Lifecycle Partners LP —Brampton, ON
This role suits someone who enjoys solving real problems end-to-end: from the ticket queue, into the data, and back to the user with a clear answer.
$65,000–$75,000 a year
Quick apply

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Platform Support Analyst (L1)

TripArc
Toronto, ON

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Job details

Skills

Azure
Computer Science
Incident management
IIS
Customer service
Engineering
Microsoft SQL Server
Technical support
.NET
SQL
Analysis skills
Bachelor's
ITIL
REST
Angular
APIs
ServiceNow
Communication skills
Active Directory
Information Technology

Full job description

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc's goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

About the Role

At TripArc Inc., we are looking for a Platform Support Analyst I, who will be an essential part of the support team. Your primary focus is to ensure the smooth operation of the Azure cloud-based proprietary applications while providing outstanding support to our 1600+ valuable travel experts.

WHAT YOU'LL DO

User Support: Take ownership for addressing user inquiries, issues, and requests related to the platform applications raised by users
Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users
Documentation: Create and maintain comprehensive documentation, including knowledge base articles to assist users and support colleagues
Communication: Communicate effectively with cross-functional teams, developers, and stakeholders to report and escalate issues when necessary
Training: Assist in training sessions for end-users to ensure they are proficient in using the platforms and their features
Monitoring: Continuously monitor the applications' performance and proactively identify potential issues before they impact users
Feedback Collection: Gather user feedback and suggestions to contribute to the ongoing improvement and enhancement of the platforms

WHO YOU ARE

The ideal candidate must have at least 1 year experience in application support or technical support
The candidate should possess strong problem-solving and troubleshooting skills
An analytical thinker with excellent communication and customer service skills
Familiarity with software support processes and ticketing systems
Ability to work collaboratively in a team-oriented environment
Should be able to work in shift rotation, including weekend
Intermediate to proficient level of "Technical Skills" required

WHAT YOU'LL BRING

Understanding of REST API
Understanding of application log monitoring platform like Dynatrace or similar
Understanding of SQL and RDBMS like SQL server or similar
Functional understanding of Active directory
Understanding of programming languages like .Net and frontend angular or similar
Understanding of webserver like IIS or similar
Understanding cloud platforms like azure or similar
Understanding of ITIL incident management and ticketing tool like ServiceNow or similar

WHAT WE'RE LOOKING FOR

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Strong analytical and problem-solving skills
Good written and verbal communication (customer-facing)
Ability to work in shifts including weekend
Attention to detail and documentation discipline

SHIFT MODEL

Team Coverage: 12 hours/day (8 AM – 8 PM)
Days: 365 days/year
Model: 2 rotating shifts with some overlap (Shift 1 - 8 AM to 4 PM , Shift 2 - 12 PM to 8 PM)

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation for this position is $50,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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