poets cove resort and spa Jobs

Other jobs to consider

Find your next job by exploring related positions.

Line Cook/Prep Cook - Staff Accommodation Available
Poets Cove Resort & Spa —Pender Island, BC
Cover, date and correctly store food prep items. Follow Food Safe standards and practice sanitary food handling and techniques. Line cook: 2 years (required).
$22–$24 an hour
Quick apply
Guest Services + Marina Agen - Accom Available-Urgent Hire
Poets Cove Resort & Spa —Pender Island, BC
Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest.
$21–$22 an hour
Quick apply

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Job Description

Position: Night Audit/Guest Reception (GRA)

Duties and Responsibilities

Deal with reconciliation of daily sales.
Excel in accounting and variance in numbers.
Comfortable working shifts 11:00p.m. to 7:00a.m.
Looking to become an integral long term back office anchor for reporting sales.
Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required
Process guest arrivals and departures, including all necessary payments
Organize and ensure amenities are dealt with on a daily basis
Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest.
Provide all guests with a sense of security by following the hotel security policies.
Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager.
Be familiar with all facilities and services within the Hotel and offer general information to guests.
Process reservations received by email for guests inquiring in absence of a Reservation Agent.
Answer the switchboard and direct calls in a proficient, courteous manner.
Ability to up sell Spa / Outlets / Marina / Activities/ Rooms
Keep the front desk and back office clean and free of clutter and garbage.
Other duties as requested

Specific Job Knowledge, Skills and Abilities

Strong customer service background
Ability to maintain professionalism under pressure
Basic computer knowledge
Minimum High School Diploma
Preference given to those with direct Hotel Night Audit experience
Preference given to candidates with Post Secondary education in the Hospitality field
Knowledge of resort and surrounding area
Positive attitude and willingness to learn in a team environment.

Job benefits:

Job Types: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Benefits:

Ability to commute/relocate:

Pender Island, BC: reliably commute or plan to relocate before starting work (required)

Experience:

Licence/Certification:

Work Location: In person