Tenant Services Manager (PV3423)
ProVita Care Management —Delta, BC
- $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
LPN - Prince George (PV3358)
ProVita Care Management —British Columbia
- $32.84–$41.35 an hour
- Part-time
- CPR Certification
- English
- First Aid Certification
- Dental care
- Life insurance
Quick apply
Part-time Clinical Lead (PV3411)
ProVita Care Management —Agassiz, BC
- $36 an hour
- Part-time
- English
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Haven Hill Retirement Centre - LPN (PV3383)
ProVita Care Management —British Columbia
- $32.84–$41.35 an hour
- Part-time
- CPR Certification
- English
- First Aid Certification
- Dental care
- Life insurance
Quick apply
8d
LPN (PV3424) - Coquitlam
ProVita Care Management —British Columbia
- $32.84–$41.35 an hour
- English
- First Aid Certification
- Communication skills
- Dental care
- Employee assistance program
Quick apply
5d
License Practical Nurse / LPN (Long Term Care / Relocation)
ProVita Care Management —British Columbia
- $32.84–$41.35 an hour
- Part-time
- First Aid Certification
- Communication skills
- Dental care
- Vision care
Quick apply
Recreation / Activity Aide - Abbotsford (PV3425)
ProVita Care Management —Abbotsford, BC
- $30.72 an hour
- Part-time
- CPR Certification
- English
- Dental care
- Employee assistance program
5d
Full-time LPN (PV3413)
ProVita Care Management —Vancouver, BC
- $32.84–$41.35 an hour
- Full-time
- English
- First Aid Certification
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Casual Cook - Vegreville (PV3419)
ProVita Care Management —Vegreville, AB
- $26.49 an hour
- Day shift
- Cooking
- English
Quick apply
9d
LPN - Gemstone Care Centre (PV3418)
ProVita Care Management —British Columbia
- $32.84–$41.35 an hour
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- English
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Quick apply
LPN with bonuses (PV3417)
ProVita Care Management —Vancouver, BC
- $34.77–$41.35 an hour
- Full-time
- English
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- Employee assistance program
Quick apply
Full-time LPN - Royal Ascot Care Centre (PV3426)
ProVita Care Management —Vancouver, BC
- $32.84–$41.35 an hour
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Quick apply
2d
LPN - Maplewood Care Society, Abbotsford (PV3408)
ProVita Care Management —Abbotsford, BC
- $32.84–$41.35 an hour
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9d
Part-time/Casual LPN - Carlton Gardens (PV3398)
ProVita Care Management —Burnaby, BC
- $32.84–$41.35 an hour
- Part-time
- English
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Quick apply

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Tenant Services Manager (PV3423)

ProVita Care Management
Delta, BC

Quick apply

Job details

Full-time
8 days ago

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Assisted living
Customer service
Post-secondary education
Microsoft Office
Databases
Administrative experience
Business
Leadership
Communication skills
Time management

Full job description

Tenant Services Manager – Assisted Living

Lead resident services and operations in a welcoming assisted living community.

Make a meaningful impact on the lives of seniors and their families every day.
Lead tenant services, occupancy coordination, administration, and resident experience initiatives.
Opportunity to build strong relationships with residents, families, and interdisciplinary teams.
Full-time leadership position with opportunities for professional growth and development.
Salary: $85,000 per year

Position Overview

As the Tenant Services Manager, you will play a key role in shaping the resident and family experience. You will oversee tenant services, occupancy coordination, reception and administrative operations, billing support, tenancy documentation, and resident transitions.

Working closely with the Operations Manager and interdisciplinary teams, you will help ensure residents and families receive timely, compassionate support while maintaining efficient operational processes and compliance with organizational standards.

Key Responsibilities

Lead and oversee day-to-day tenant services, reception, and administrative operations within the assisted living community.
Serve as a primary point of contact for residents, families, staff, and external partners.
Coordinate resident move-ins, transfers, room changes, and move-outs, ensuring a smooth and positive experience.
Maintain tenancy agreements, occupancy records, resident files, and related documentation.
Support occupancy management and provide reporting to assist with operational planning.
Oversee billing support processes, resident accounts, deposits, and administrative records.
Supervise and support reception and administrative team members through coaching, training, and performance management.
Collaborate with housekeeping, maintenance, dining, wellness, recreation, and external service providers to ensure exceptional resident service.
Respond to resident and family inquiries, concerns, and service requests in a professional and compassionate manner.
Prepare reports, correspondence, notices, meeting materials, and operational documentation.
Participate in quality improvement initiatives, audits, accreditation preparation, and compliance activities.
Ensure confidentiality and compliance with privacy, health and safety, and organizational policies.
Identify opportunities to improve operational efficiency, resident satisfaction, and service delivery.
Support resident and family meetings, community events, tours, and special projects as required.

Ideal Candidate Profile

The successful candidate will be a highly organized, compassionate, and collaborative leader who is passionate about creating positive experiences for seniors and their families.

Qualifications & Experience

Post-secondary education in Business Administration, Healthcare Administration, Hospitality, Property Management, Gerontology, or a related field, or an equivalent combination of education and experience.
Three to five years of experience in assisted living, seniors housing, healthcare administration, hospitality, resident services, property administration, or customer service operations.
One to two years of supervisory, team lead, or leadership experience preferred.
Experience coordinating occupancy, tenancy administration, resident services, billing support, or administrative operations.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Ability to obtain and maintain a Criminal Record Check and required TB clearance.

Knowledge, Skills & Abilities

Strong customer service and relationship-building skills.
Excellent verbal and written communication abilities.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Sound judgment, discretion, and problem-solving capabilities.
Ability to maintain confidentiality and handle sensitive information professionally.
Comfortable working with technology, databases, electronic documentation systems, and reporting tools.
Commitment to person-centered service, respect, dignity, and resident choice.

We are seeking an individual who thrives in a dynamic environment, enjoys working collaboratively across departments, and is committed to delivering exceptional service to residents and families.

If you are a caring and motivated professional who enjoys making a difference in the lives of seniors while building a rewarding leadership career, Apply Today!

Quick apply

Refine Your Search

provita care management jobs

Tenant Services Manager (PV3423)

LPN - Prince George (PV3358)

Part-time Clinical Lead (PV3411)

Haven Hill Retirement Centre - LPN (PV3383)

LPN (PV3424) - Coquitlam

License Practical Nurse / LPN (Long Term Care / Relocation)

Recreation / Activity Aide - Abbotsford (PV3425)

Full-time LPN (PV3413)

Casual Cook - Vegreville (PV3419)

LPN - Gemstone Care Centre (PV3418)

LPN with bonuses (PV3417)

Full-time LPN - Royal Ascot Care Centre (PV3426)

LPN - Maplewood Care Society, Abbotsford (PV3408)

Part-time/Casual LPN - Carlton Gardens (PV3398)

Other jobs to consider

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Tenant Services Manager – Assisted Living

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