Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.
As an Administrator, DS Operations:
HERE’S HOW YOU’LL CONTRIBUTE:
Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.
Monitor and process requests within guidelines
Identify trends for improvement and coaching opportunities
Prepare detailed notices and support documents and electronic communications
Prepare detailed tracking reports.
Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.
Warranty and insurance cancellations, tracking, and rebates
Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on business needs and client requirements.
Close and invoice accounts accurately.
Provide information and guidance to customers in order to facilitate bringing accounts current
Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.
Communicate and work with vendors to ensure that tasks are completed, and expectations met.
Complaint tracking and resolution
Third party vendor assignment and tracking.
Update and prepare various reports, manipulate data, and provide meaningful insight.
Ability to document processes and train other employees
HERE’S WHAT YOU’LL BRING:
University or college degree preferred
Two (2) years in an administrative role, collections, or repossession management
Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience
Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
Be versed in the lending and collections lifecycle, automotive finance lifecycle
Be knowledgeable about non-standard vehicles
Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.
Understanding of the Canadian insolvency laws and legal recovery process
Quebec Collections and recovery experience an asset
Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and Outlook
Excellent oral and written communication skills in English. Bilingual French/English is an asset
Skills
Operational excellence – always looking for and suggesting process improvements
Confidence in problem solving, negotiating and decision making
Excellent telephone skills – experience working in a call center environment is an asset
Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
Strong negotiator
Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
Attention to detail and the ability to maintain a high degree of accuracy in a fast-paced environment
Skip trace experiences an asset
Total Direct Compensation:
55,060 - 66,150
Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
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Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
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Group retirement savings plan with company match
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Paid holidays and generous paid time off
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Hybrid work arrangements
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Paid volunteer opportunities and charitable donation matching
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Employee recognition programs that include referral incentives
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Potential for performance-based incentives
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The opportunity to participate in our stock purchase plan
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And more!
- As per terms of the employment agreement
For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
