Rexdale Community Health Centre is a non-profit, multi-service facility that offers primary health care, settlement, and community development activities for women, families, youth, adults, and seniors from diverse cultural backgrounds. The Centre is dedicated to delivering accessible and sustainable programs and services to diverse communities. It employs service delivery methods that incorporate advanced access principles, utilizing group visits and self-management models. Currently, the Centre is seeking a Mental Health Case Manager to collaborate with the mental health team in providing support and primary health care to Black children, youth, and mothers. The successful candidate will join the Centre’s Clinical team.
The primary goal of the REX Pride Program is to provide support to 2SLGBTQ+ and racialized youth in the Rexdale/North Etobicoke community by providing programs, individual support, community engagement and education to help fill the gap that exists for this silenced, ignored, and vulnerable community. In addition, there is a focus on creating a safe space and giving youth who identify as 2SLGBTTIQQPA the opportunity to utilize artistic mediums and create a message for social change in the community.
The Case Manager will provide support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs. The overall goal of the position is to enhance the quality of client management and satisfaction, and to promote continuity of care through integrating the functions of case management approach.
Responsibilities:
· Coordinate the integration of social services/case management functions into the client care with other departments, external service organizations, agencies and healthcare facilities.
· Acts as client advocate: investigates and reports adverse occurrences and performs staff education related to mental health.
· Promote effective and efficient utilization of clinical resources.
· Mobilizes resources and interviews, as needed, to achieve the expected goal to assist in achieving desired outcomes within the desired timeframe.
· Conducts review for appropriate utilization of services from intake admission through discharge. Evaluate client satisfaction and quality of care provided.
· Complete expanded assessment of patients and family needs at time of intake, such as GAINS assessment.
· Assess client’s progress on established action plan
· Refers cases where clients and/or family would benefit from counselling required to complete a complex discharge plan to the social worker.
· Serve as a client advocate. Enhances a collaborative relationship to maximize the client’s and family’s ability to make informed decisions.
· Collaborate with clinical staff in the development and execution of the plan of care and the achievement of goals.
· Directs and participates in the development and implementation of client care policies and protocols in order to provide advice and guidance in handling special cases or client needs.
· Coordinates the provision of social services to clients, families, and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.
· Perform other duties and committee work as assigned.
· Adhere to the Centre’s policies and procedures, including confidentiality, AODA, and health and safety policies.
Qualifications:
· A post-graduate degree in Social Work, Human Services, Psychology, Health Sciences, Public Health or a combination of relevant education and at least three years’ direct experience working with 2SLGBTQ+ youth and communities.
· Three to five years of experience supporting youth in community development and/or health promotion within culturally, racially, and sexually diverse communities, with demonstrated knowledge of issues impacting 2SLGBTQ+ populations.
· Demonstrated ability to work independently and as part of a collaborative team, while centering the voices and leadership of 2SLGBTQ+ youth.
· Experience designing, implementing, and managing projects that respond to the specific needs of 2SLGBTQ+ youth, including supports for mental health, housing stability, education, and employment.
· Strong skills in building relationships with youth, families, and community stakeholders to address barriers such as homophobia, transphobia, racism, and systemic inequities.
· Excellent verbal and written communication skills, with the ability to adapt to different audiences, including youth, families, community partners, and funders.
· Proven ability to provide leadership, consultation, and collaboration within multi-disciplinary teams, ensuring inclusive and affirming practices are upheld.
· Skilled in program planning, facilitation, evaluation, and reporting, with a commitment to youth-led and community-driven approaches.
· Strong advocacy, networking, and problem-solving skills to address systemic barriers impacting 2SLGBTQ+ youth, including housing, healthcare, education, and safety.
· Excellent interpersonal, decision-making, conflict resolution, and crisis management skills, grounded in trauma-informed, anti-oppressive, and harm-reduction frameworks.
· Demonstrated organizational and time-management skills, with the ability to adapt to high-pressure environments while maintaining a supportive, youth-centered approach.
· Ability to work evenings and occasional weekends to meet the needs of youth.
· Familiarity with the Rexdale community and/or North Etobicoke context is considered an asset.
· Ability to speak a second language, particularly those reflective of newcomer, refugee, or racialized 2SLGBTQ+ communities, is considered an asset.
· Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and client data management systems.
· Ability to work a flexible schedule that responds to the evolving needs of 2SLGBTQ+ youth.
· Ability and willingness to work in-person in community settings
Salary: $28.48 – $34.32 per hour (depending on experience) plus 4% vacation pay
Hours: 35 per week
Starting date: ASAP
Status: Non-unionized
Contract End Date: March 31, 2027 (with possibility of extension)
Vacancy Status: This posting is for an existing vacancy.
Vulnerable Sector Check: An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).
Use of Artificial Intelligence: Artificial intelligence (AI) may be used to screen, assess, or select applicants at any stage of the hiring process.
Job Types: Full-time, Fixed term contract
Pay: $28.48-$34.32 per hour
Application question(s):
- Are you available to work a flexible schedule that includes evenings and occasional weekends?
- Are you experienced in trauma-informed, anti-oppressive, and harm-reduction approaches?
- Are you comfortable working in-person in community settings?
Education:
- Bachelor's Degree (required)
Experience:
- Working with 2SLGBTQ+ youth and communities: 3 years (required)
- mental health/case management to youth: 3 years (required)
Work Location: In person
