The Relais & Chateaux Post Hotel & Spa in Lake Louise, Alberta is hiring for a Spa Experience Coordinator!
Position Overview:
The Spa Experience Coordinator at The Post is responsible for the operational excellence and guest satisfaction of our luxury spa facility. This role focuses on coordinating daily operations, scheduling, and maintaining exceptional service standards while working collaboratively with our therapeutic team.
Duties and Responsibilities:
· Coordinate daily spa operations, ensuring smooth scheduling and optimal guest flow throughout the facility
· Coordinate bookings within the Jane App (appointment booking system) to maintain an organized non-biased schedule SOP for all staff
· Oversee guest check-in, check-out, and payment processes while ensuring exceptional service standards
· Facilitate all communication between guests and treatment providers to ensure guest preferences and needs are met
· Process retail transactions and maintain accurate records of sales
· Track and report on spa performance metrics, including booking rates and guest satisfaction
· Laison with Executive Housekeeper and have an oversight of linens not limited to inventory needs (PARs), processing times of dirty laundry
· Collaborate with the Housekeeping team in maintaining cleanliness of the Spa
· Work with AGM to resolve all guest inquiries, feedback, and concerns with professionalism and attention to detail
· Gain approval from Director of Procurement on any new items used or sold within the Spa
· Collaborate with Director of Procurement to maintain inventory of all spa products, supplies, and retail items, through inventory control and ordering PARs to support operational needs
· Cofunction with Marketing team with implementation of initiatives: not limited to promotions, packages and special offers
- Oversee and maintain back-end administration of Jane app, ensuring all treatments are available to be booked online.
- Communicate with Marketing any updates in signage and websites to reflect accuracy in offerings
· Ensure compliance with health and safety protocols, while maintaining a clean, organized, and welcoming spa environment
· Ensure spa equipment maintaining and report any maintenance needs
Qualifications
· Minimum 2 years of experience in spa coordination or related hospitality role
· Strong organizational and administrative skills
· Excellent guest service and communication abilities
· Proficiency in spa scheduling software and POS systems
· Strong knowledge of spa operations and wellness industry trends
· Experience in inventory management and retail operations
· Ability to maintain a calm, professional demeanor in a fast-paced environment
· Knowledge of Relais & Chateau standards is an asset
· Post-secondary education in hospitality or related field preferred
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you proficient in spa software and scheduling systems?
- Have you worked in a luxury spa brand or Relais & Châteaux property before?
- Will you be able to relocate to Lake Louise, AB for this job? (staff housing available)
- How many years of experience in spa operations or a related field do you have?
- Briefly describe your experience in the spa or wellness industry?
Work Location: In person
