25 Best technical support occupations jobs in hamilton, on (Hiring Now!)

Applications Support & IDoc Analyst - Englewood
Karcher North America —Mississauga, ON
Bachelor’s degree in computer science or a related field or equivalent combination of education and experience. TITLE: Applications Support & IDoc Analyst.
Pay information not provided
Quick apply
Application Support Analyst
Andrew Peller Limited —Burlington, ON
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their…
$65,000–$72,000 a year
8d
Senior Support Engineer
Architecture in Motion Inc. —Oakville, ON
Provide technical support to customers, addressing their inquiries, troubleshooting issues, and resolving problems efficiently.
Pay information not provided
Quick apply
information technology (IT) support technician
Hawley Chatwal & Co LLP —Mississauga, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users…
$32 an hour
Software Support Specialist
Brock Solutions —Kitchener, ON
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time…
Pay information not provided
user support technician
U V CONN INC. —Brampton, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Supervise other technical support workers in this group.
$29 an hour
4d
user support technician
SSCI —Mississauga, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provides diversity and cross-cultural training to create a…
$28.85 an hour
Customer Service / Technical Support Representative
Concentrix —Hamilton, ON
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet.
Pay information not provided
Applications Production Support Intermediate Analyst
Citi —Mississauga, ON
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders,…
13d
Technical Trainer
Survalent —Brampton, ON
Project engineering, providing technical expertise to assist with ascertaining requirements in collaboration with sales team.
Pay information not provided
Quick apply
technical support specialist – information technology (IT)
KeAnu Inc. —Milton, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Supervise other technical support workers in this group.
$30 an hour
IT Delivery Manager
Aquiform —Burlington, ON
Develop and implement continuous improvement plans for project deliveries and services. The ideal candidate will have strong leadership abilities, managing…
From $70,000 a year
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2d
IT Operations Analyst - On Call - Hybrid
Pelmorex —Oakville, ON
Communicates with customers at all levels of technical and non-technical skills sets. In this role you have the opportunity to work closely with multiple…
Pay information not provided
6d
Bilingual Technical Support
Canon Canada —Brampton, ON
Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
Pay information not provided
6d
user support technician
Eisa Trading Inc. —Hamilton, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Supervise other technical support workers in this group.
$26 an hour
IT Technician
Great River Financial Services Inc (GRFS) —Hamilton, ON
The technician must have their own vehicle and tools. Provide technical support and troubleshooting assistance to clients in the field.
$18–$22 an hour
Quick apply
3d
user support technician
NETHOURGLASS SOLUTIONS —Mississauga, ON
Participates in a government or community program or initiative that supports newcomers and/or refugees. Provides cultural competency training and/or awareness…
$32 an hour
Deskside Technician - Contract
Gowling WLG —Hamilton, ON
College degree in Computer Science or equivalent. Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm …
Pay information not provided
Quick apply
Team Lead, Support Services
Ainsworth —Mississauga, ON
Accountable for the daily service and maintenance work orders and managing the actions required to facilitate the successful execution of closing out work…
Pay information not provided
3d
user support technician
web tech pro —Oakville, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Supervise other technical support workers in this group.
$31 an hour
10d
help desk analyst
Etel Soft Technologies Inc. —Mississauga, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Supervise other technical support workers in this group.
$31 an hour
user support technician
Canadian home theater and automotive —Mississauga, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users…
$29 an hour
IT Service Desk Analyst
Electrical Safety Authority —Mississauga, ON
Additionally, you'll be involved in onsite support, hardware deployment, mobile device management, account administration, and managing invoices and purchase…
Pay information not provided
Senior IT Field Specialist
The Salvation Army Canada and Bermuda —Hamilton, ON
Must possess a valid driver’s license, personal vehicle and have a clean driving record. Completion of a diploma or university degree in computer science,…
$58,719 a year
Quick apply
Inside Automation Support Specialist
Westburne —Mississauga, ON
You have a High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or the…
Pay information not provided
Quick apply

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Applications Support & IDoc Analyst - Englewood

Karcher North America Mississauga, ON

Quick apply

Job details

Skills

Computer Science
SAP
Supply chain
Microsoft SQL Server
English
Administrative experience
Analysis skills
Bachelor's
IT
Business requirements
Communication skills

Full job description

Kärcher North America

Job Description

TITLE: Applications Support & IDoc Analyst

PURPOSE:

The purpose of this position is to provide technical support and administrative services for ERP (SAP) and Packaged Applications. This includes security and iDoc administration as well as the installation, administration, and maintenance for purchased and related interfaces.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Provides technical expertise in the administration and ongoing operational support of purchased software. Monitors, tunes, diagnoses, and resolves application problems.
Works with vendor for vendor supported applications, serving as the technical liaison between the vendor and internal customers. May conduct initial troubleshooting of issues before contacting vendor.
Develops technical and user instructions and documentation and may provide training on new or changed applications for team members and business areas.
Provides advice, guidance, and assistance to team members and business areas on matters related to the implementation and operation of automated information processing solutions.
Analyzes, defines, and documents system requirements for data, workflow, logical processes, hardware, and operating system environment, interfacing with other systems, internal and external checks and controls, and outputs.
Works with business owners to develop SAP security roles to satisfy business process requirements as defined by user roles.
Provides operational support related to SAP security issues.
Provides primary system administration and day-to-day operational support of iDocs.
Defines and develops interface mappings for iDocs.
Identifies root causes for new problems as well as recurring issues; gathers and documents functional requirements to determine resolution.
Performs qualify assurance analysis and testing for updates to EDI and E-Commerce software products.

OTHER DUTIES AND RESPONSIBILITIES

SUPERVISION RECEIVED:

Works under the direction of an Information Technology Manager who defines goals and guidelines for the group. Work assignments are in the form of areas of responsibility and are typically generally defined.

SUPERVISION EXERCISED:

May provide direction to other technical professionals and user professionals assigned to a specific project. May serve as a trainer.

QUALIFICATIONS

Education:

Bachelor’s degree in computer science or a related field or equivalent combination of education and experience. On-going education in information technology desirable.

Experience:

Three (3) years plus experience working with SAP iDocs and application support.
Experience providing production support to end users.
Experience working on technical projects and ability to work effectively in a team-oriented environment.
Configuration and support of SAP iDoc structures, designing, constructing, and troubleshooting interface programs. Ability to create scripts.
Demonstrated ability to be a self-starter and initiate ongoing process improvement and self-improvement through continuous learning.
Desired – experience with security role and authorization administration.
Desired – basic understanding of Supply Chain/Manufacturing line of business.

Knowledge, Skills and Abilities:

Skill in conducting tests, writing documents, implementing and support applications while working with vendors or development staff.
Demonstrated skill working with current programming technology such as database integration (MS SQL SERVER), client/server technology, or cloud computing. Specific application knowledge may include but is not limited to SAP, iDocs, Esker, FIS/ec, and Trakland.
Skill in providing technical assistance to others, both operationally and for specific projects.
Skill in translating functional requirements into technical design for SAP security roles.
Skill in providing training one-on-one or in a group setting.
Skill in handling multiple and moderately sized assignments.
Strong analytical, problem solving, decision-making, and communication skills.
Strong verbal and written communication skills.

Language Skills:

Must be able to understand, read, write, and communicate in English. Highly effective communications skills both verbal and written are essential.

Reasoning Ability:

This incumbent in this position is characterized by possession of good decision-making skills, good interpersonal skills, and effective capacity for giving and receiving instruction. Required considerable analysis of complex facts as well as the ability to assimilate new information rapidly.

Physical Demands:

Occasional lifting of objects up to 25 pounds.

Work Environment:

Work is performed in a typical office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quick apply

technical support occupations jobs in hamilton, on

Applications Support & IDoc Analyst - Englewood

Application Support Analyst

Senior Support Engineer

information technology (IT) support technician

Software Support Specialist

user support technician

user support technician

Customer Service / Technical Support Representative

Applications Production Support Intermediate Analyst

Technical Trainer

technical support specialist – information technology (IT)

IT Delivery Manager

IT Operations Analyst - On Call - Hybrid

Bilingual Technical Support

user support technician

IT Technician

user support technician

Deskside Technician - Contract

Team Lead, Support Services

user support technician

help desk analyst

user support technician

IT Service Desk Analyst

Senior IT Field Specialist

Inside Automation Support Specialist

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