the ballroom bowl Jobs

Hospitality Ambassador
The Ballroom Bowl Yonge & Dundas —Toronto, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Food service
Quick apply
5d
Guest Service Manager
The Ballroom Bowl —Toronto, ON
- $55,000–$60,000 a year
- Weekends as needed
- Hospitality
- Restaurant management
- Microsoft Office
- Store discount
- Dental care
Quick apply
5d
Line Cook
The Ballroom Bowl Yorkville —Toronto, ON
- $17.60–$20.00 an hour
- Part-time
- English
- In-person
- Restaurant
Quick apply

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Hospitality Ambassador
The Ballroom Bowl Yonge & Dundas —Toronto, ON
SmartServe certification is a MUST. Provide bowling shoes for guests and maintaining hygiene standards of shoes (where applicable). Let the good times roll.
From $17.60 an hour
Quick apply
5d
Guest Service Manager
The Ballroom Bowl —Toronto, ON
Treat all teammates and guests kindly. Oversight of special events, marketing initiatives and execution to standard. Let the good times roll.
$55,000–$60,000 a year
Quick apply
5d

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Hospitality Ambassador

The Ballroom Bowl Yonge & Dundas
Toronto, ON

Quick apply

Job details

Part-time | Full-time
5 days ago

Skills

Hospitality
Customer service
Food service
Restaurant experience
Communication skills
Time management

Full job description

HOSPITALITY AMBASSADOR JOB DESCRIPTION

Our Story:

We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.

Job Description:

Greeting guests in an energetic and positive manner ensuring hospitality is top of mind
Ability to use OpenTable reservation platform in an organized efficient manner monitoring table turnover to minimize wait times
Answering the phone according to steps of service and timing
Responding to any reservation inquiries in a timely manner
Maintain a clean and organized restaurant and bowling area
Ability to communicate waitlist and proposed timing to guests
Communicate any special notes from reservations to service team
Set up any reservations prior to guests' arrival
Thanking guests as they depart
Asking guests to write a Google review about their experience
Process bowling payment and set up bowling lanes for guest
Provide bowling shoes for guests and maintaining hygiene standards of shoes (where applicable)

Do you roll our way? Qualities we LOVE!

Respect and Support – Lift them up, help them out. Don’t knock them down unless we are talking about the pins
Trust – To earn it, you have to give it
Communication (Verbal & Written) - Keeping dialogue open
Inclusion – Shine bright. Our differences can be our biggest strengths
Empathy – Serve Food. Not ‘tude. Treat all teammates and guests kindly
Ability to celebrate the wins
Have a ball. Let the good times roll. Radiate so much fun you glow in the dark
Be guest obsessed

Qualifications:

Passion for food, beverage and hospitality
Previous experience as a host in a fast-paced environment is preferred but not required
SmartServe certification is a MUST
Strong oral and written communication skills
Must be able to work holidays and weekends as needed
Ability to multitask and work in a fast-paced environment highlighting time management skills
Strong attention to detail
Ability to learn OpenTable and bowling software standards and requirements

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and
accessible. If you require any accommodation through the interview process, please let us
know.

Pay: From $17.60 per hour

Work Location: In person

Quick apply

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