About us
Current Scientific Corp. is a growing marine tech company headquartered in metro Vancouver, BC with customers located around the world. We design and manufacture stabilized electro-optical systems for use in Naval & Defence sectors and Marine & Yacht industries. At CURRENT, we continually invest into product R&D to improve performance, quality, and customer experience. Our products are used for coast guard, paramilitary, super-yachts, commercial shipping, ferries & explorer cruises, icebreakers, marine mammal research vessels, and other specialty applications.
Job Summary
Support and improve the effectiveness of our Applications team by owning key support processes, documentation deliverables, and continuous-improvement activities that ensure customer orders move efficiently from purchase order to shipment.
This role administers after-sales support (service quotes, RMAs/repairs, warranty registration, and service documentation), supports sales order setup and coordination, prepares customer documentation packages, and ensures changes and revisions are accurately reflected in customer-facing materials and internal reference resources.
Responsibilities
Sales & Applications support and order lifecycle coordination
- Coordinate intake and setup for new customer orders (documentation requests, folder/setup governance, and internal work tracking).
- Partner with Sales and Applications teams to streamline information flow, identify risks early, and improve decision-making throughout the order lifecycle.
- Maintain and improve Sales and Applications resources (technical information packages, accessory approval lists, and Sales Order documentation forms).
Customer documentation and order support
- Prepare and maintain documentation aligned to sales orders and system configurations.
- Track, communicate, and follow up on order-related issues and discrepancies across Engineering, Production, and Quality.
Customer documentation packages and shipment deliverables
- Prepare customer documentation packages (preliminary, pre-shipment, and final) aligned to milestones and shipped configuration.
- Compile deliverables (manuals and software/media) and ensure version alignment with final test status.
After-sales support administration
- Coordinate after-sales requests with the Support team; communicate clearly and track items through completion.
- Prepare and issue quotes for service/repairs; coordinate RMAs and internal handoffs.
- Support warranty registration and maintain accurate records; create/manage repair and warranty repair orders with complete documentation
Documentation and technical writing (controlled manuals)
- Own quality and clarity of customer-facing documentation (user/maintenance/installation manuals, acceptance tests, and training packages).
- Maintain master and released versions, revision history,
Process improvement and change communication
- Monitor drawing/revision updates and assess documentation impact; ensure current revisions are available and obsolete versions are controlled.
- Help communicate changes across Engineering, Production, Quality, and Sales when impacts or ownership are unclear.
Required Skills & Experience
- Technical writing/editing experience with controlled documents (create, revise, release).
- Strong customer-facing written communication (clear, professional, accurate).
- High attention to detail; able to maintain accurate records across configurations, revisions, quotes, and deliverables.
- Ability to analyze workflows, identify gaps, and drive practical cross-functional improvements.
- Strong coordination skills; comfortable working with Engineering, Production, Quality, Sales, and Support.
- Problem-solving and follow-through to track issues (orders, test, and after-sales) to closure.
Additional Beneficial Skills & Experience
- Build/test documentation experience (e.g., Engineering Test Reports) and coordinating defect tracking/closure.
- Experience coordinating RMAs, warranty workflows, and service/repair quoting in a technical product environment.
- Experience using ERP/CRM or service tools to create and track quotes and repair orders.
- Experience in technical manufacturing/engineering; familiarity with drawing and document revision control.
Salary Range
The expected salary range for this position is $45,000 – $65,000 annually. Compensation may be higher for candidates with exceptional qualifications and directly relevant experience.
Contact Us to Apply
Please send your application to [email protected] or fill out the form below and include the following:
- “Applications Support and Process Admin” in the subject line
- Résumé/CV
- Cover letter
- Confirmation that you are willing to work on-site at our Port Coquitlam, BC office
- Available start date
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Flexible language requirement:
Experience:
- creating /maintaining structured technical documentation: 1 year (preferred)
Language:
Work Location: In person
